Marketing Coordinator

📌 Core Information

🔹 Job Title: Marketing Coordinator

🔹 Company: Four Seasons Hotels and Resorts

🔹 Location: Seychelles at Desroches Island

🔹 Job Type: Full-time

🔹 Category: Hospitality

🔹 Date Posted: April 8, 2025

🔹 Experience Level: Entry-level to 2 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing the database of leads and sales activities
• Providing administrative support to the office
• Assisting with account management and lead inquiries
• Generating sales reports and coordinating marketing activities

ASSUMPTION: This role requires strong organizational skills and the ability to manage multiple tasks effectively. A background in sales and marketing, along with excellent communication skills, is preferred.

📋 Key Responsibilities

✅ Manage database of leads, contacts, companies, prospects, sales activities and traces, ensuring compliance with company standards

✅ Close cooperation with colleagues to ensure data and reporting standards are met

✅ Provide main telephone coverage for the office

✅ Order supplies and maintain inventory control

✅ Handle incoming and outgoing mail, when needed also for other colleagues

✅ Process bills/invoices for office

✅ Oversee office and Sales Resource calendar by updating meetings and events

✅ Maintain sales contact list

✅ Coordination / ordering of client gifts

✅ Additional Administrative duties as required.

✅ Assist with account and lead management in the absence of Sales Managers and Director of Sales

✅ Generate monthly and ad-hoc Sales Reports for the office

✅ Assist in arranging site visits for travel industry, MICE planners as well as press and host clients at the resort.

✅ Assist with generation of Sales Presentations

✅ Manage all Marketing activities for the office (newsletters, Great Group Values, updates to the field, ROI calculations etc)

✅ Generate promotional flyers and handouts

✅ Handle property collateral and property image requests

✅ Coordinate individual and group lead inquiries.

✅ Understand and maximize the utilization of all automated sales and reservations systems (Opera) involved with corporate or travel industry business.

✅ Represent sales and PR department in on-property meetings.

✅ Participate in regular conference calls with Mahe based sales and PR team members as well as with satellite Sales Managers.

✅ Communicate with customers, on-property hotel managers, staff and corporate office on a regular basis

✅ Execute all wedding events as well as groups on the resort

✅ Responsible for planning & execution of all Sales & PR site inspections and fams

✅ Execute basic photography for social media based on the requests from PR team.

ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to multitask. Excellent communication skills and a customer-focused mindset are essential.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: 0-2 years of relevant experience in sales, marketing, or a related field

Required Skills:

• Database management
• Administrative skills
• Sales and marketing support
• Event coordination
• Customer communication
• Product knowledge
• Problem-solving skills
• Attention to detail
• Team collaboration
• Interpersonal skills
• Photography skills
• Report generation
• Inventory control
• Client relationship management
• Administrative support

Preferred Skills:

• Experience with Opera or similar sales and reservations systems
• Fluency in multiple languages

ASSUMPTION: While a degree in marketing, business, or a related field is not required, it may be beneficial for candidates to have some formal education in these areas.

💰 Compensation & Benefits

Salary Range: The salary range for this position is not provided. However, according to industry standards, the average salary for a Marketing Coordinator in the hospitality industry in the Seychelles is approximately SCR 30,000 - 45,000 per year (USD 2,100 - 3,150).

Benefits:

• Competitive benefits package
• Opportunities for career growth and development
• Discounted hotel stays and dining experiences
• Employee assistance programs

Working Hours: Full-time, Monday-Friday, with occasional weekend and evening work required

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality

Company Size: Four Seasons Hotels and Resorts is a large company with over 10,000 employees worldwide. This means that there are ample opportunities for career growth and development, but it may also mean that there is more competition for promotions and advancement.

Founded: 1961

Company Description:

• Four Seasons Hotels and Resorts opened its first hotel in 1961 and has since grown to operate more than 120 hotels and resorts in 47 countries.
• The company is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality.
• Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews, and industry awards.

Company Specialties:

• The world's leading operator of luxury hotels and resorts

Company Website: fourseasons.com

ASSUMPTION: Four Seasons Hotels and Resorts is a well-established and highly regarded company in the hospitality industry, with a strong focus on luxury and exceptional customer service.

📊 Role Analysis

Career Level: Entry-level to mid-level

Reporting Structure: The Marketing Coordinator will report directly to the Director of Sales and Marketing.

Work Arrangement: This is an on-site position, with occasional remote work possible for specific tasks.

Growth Opportunities:

• Advancement to a Senior Marketing Coordinator or Marketing Manager role
• Opportunities to work at other Four Seasons properties worldwide
• Training and development opportunities to enhance skills and knowledge

ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to advance within the company and gain valuable experience in the hospitality industry.

🌍 Location & Work Environment

Office Type: On-site, with a casual and professional work environment

Office Location(s): Seychelles at Desroches Island

Geographic Context:

• The Seychelles is an archipelago of 115 islands in the Indian Ocean, off the coast of East Africa.
• The island of Desroches is a private island with a single resort, making it an ideal location for those seeking a peaceful and secluded work environment.
• The island has a tropical climate, with warm temperatures year-round and high humidity.

Work Schedule: Full-time, Monday-Friday, with occasional weekend and evening work required

ASSUMPTION: The work environment at Four Seasons is professional yet casual, with a strong focus on teamwork and collaboration. The island location offers a unique and beautiful setting for work.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or video interview with the Director of Sales and Marketing
• Final interview with the General Manager
• Background check and reference check

Key Assessment Areas:

• Administrative skills
• Sales and marketing skills
• Customer service skills
• Problem-solving skills
• Attention to detail
• Teamwork and collaboration

Application Tips:

• Highlight any relevant experience in sales, marketing, or a related field
• Demonstrate strong organizational skills and attention to detail
• Showcase your ability to multitask and manage multiple priorities
• Tailor your resume and cover letter to the specific requirements of the role

ATS Keywords: Marketing Coordinator, Sales Support, Administrative Support, Event Coordination, Customer Communication, Product Knowledge, Database Management, Report Generation, Inventory Control, Client Relationship Management

ASSUMPTION: The application process for this role is likely to be competitive, with a high volume of applicants. Tailoring your application materials to the specific requirements of the role and demonstrating your relevant skills and experience will be crucial for success.

🛠️ Tools & Technologies

• Opera (sales and reservations system)
• Microsoft Office Suite
• Adobe Creative Suite (for graphic design and photography)
• Social media platforms (for marketing and customer engagement)

ASSUMPTION: Familiarity with the Opera sales and reservations system is preferred, as it is a critical tool for this role. Proficiency in Microsoft Office Suite and Adobe Creative Suite is also beneficial.

👔 Cultural Fit Considerations

Company Values:

• Embracing worldliness in all we do
• Committed to the individual
• Passionate about creating experiences
• Quality can be no accident; it is very much a result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives
• The needs of the guest come first and whatever those needs are, we will deliver

Work Style:

• Collaborative and team-oriented
• Results-driven and proactive
• Attention to detail and commitment to excellence
• Adaptable and flexible
• Strong communication and interpersonal skills

Self-Assessment Questions:

• Do you have a strong commitment to customer service and a passion for creating exceptional experiences?
• Are you highly organized and able to manage multiple tasks effectively?
• Do you have strong communication and interpersonal skills, with the ability to build and maintain effective working relationships with a wide range of stakeholders?
• Are you adaptable and able to thrive in a dynamic and fast-paced work environment?

ASSUMPTION: Four Seasons Hotels and Resorts places a strong emphasis on customer service and creating exceptional experiences for guests. Candidates who are passionate about these aspects and have a strong commitment to excellence will be well-suited to this role.

⚠️ Potential Challenges

• The role may require working weekends and evenings, which can be challenging for those with personal or family commitments
• The island location may be isolating for some, with limited access to urban amenities and social activities
• The role may involve handling sensitive customer information, which requires a high degree of discretion and confidentiality
• The work environment can be fast-paced and demanding, which may be challenging for those who prefer a more relaxed work pace

ASSUMPTION: While there are potential challenges associated with this role, the unique island location and opportunities for career growth and development make it an attractive opportunity for the right candidate.

📈 Similar Roles Comparison

• Marketing Coordinator vs. Marketing Manager: A Marketing Coordinator typically has less experience and responsibility than a Marketing Manager, with a focus on administrative tasks and support. A Marketing Manager, on the other hand, is responsible for developing and implementing marketing strategies and campaigns, as well as managing a team of marketing professionals.
• Hospitality industry context: The hospitality industry is highly competitive, with a strong focus on customer service and creating exceptional guest experiences. Marketing professionals in this industry must be able to adapt to a dynamic and fast-paced work environment and thrive under pressure.
• Career path comparison: A Marketing Coordinator role can serve as a stepping stone to a Marketing Manager position, with opportunities for advancement and career growth within the company.

ASSUMPTION: A Marketing Coordinator role in the hospitality industry is an excellent entry-level or mid-level position for candidates interested in a career in marketing, with opportunities for advancement and career growth.

📝 Sample Projects

• Developing and implementing a marketing campaign to promote a new resort opening
• Coordinating a site inspection for a group of corporate clients, including itinerary planning, transportation, and accommodation arrangements
• Creating a sales presentation to showcase the unique features and benefits of a Four Seasons property to potential clients

ASSUMPTION: These sample projects are designed to give candidates an idea of the types of tasks and responsibilities they may encounter in the Marketing Coordinator role at Four Seasons Hotels and Resorts.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does this role fit into the overall marketing strategy for the company?
• What opportunities are there for professional development and growth within the company?
• How does the company support work-life balance for its employees?
• What is the company's approach to diversity, equity, and inclusion?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and your commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for your interview by researching the company and role, and practicing common interview questions and your responses
• Follow up with the hiring manager after your interview to express your appreciation and reiterate your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.