📌 Core Information
🔹 Job Title: Marketing Demand Representative
🔹 Company: TD SYNNEX
🔹 Location: San José, Costa Rica
🔹 Job Type: Full-Time
🔹 Category: Marketing
🔹 Date Posted: July 15, 2025
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Driving sales growth through outbound calls and account research
- Qualifying marketing leads and routing them to sales teams
- Gathering customer feedback and market insights
- Collaborating with internal and external stakeholders
ASSUMPTION: This role requires strong communication skills and the ability to work independently with minimal supervision.
📋 Key Responsibilities
✅ Perform outbound calls to prospective customers, resellers, and end-users to increase sales through direct and indirect marketing
✅ Communicate current rebate specials and promotions, gather marketing feedback, and track campaign results
✅ Provide customers and potential customers with information about TD SYNNEX, our Business Partners, and Reseller Services
✅ Prepare reports tracking the results of campaigns and utilize applications for quotes, order entries, and opportunity tracking
✅ Generate a detailed database of all telemarketing calls to track reseller feedback and comments
✅ Work with internal/external stakeholders, communicate campaign updates, and act as a point of contact for campaign insights and updates
✅ Perform other additional duties as assigned
ASSUMPTION: This role involves a high volume of outbound calls and requires strong organizational skills to manage and track leads effectively.
🎯 Required Qualifications
Education: High School Diploma required
Experience: 1+ years of relevant work experience
Required Skills:
- Proficient in English (level B2 or higher)
- Able to execute instructions and request clarification when needed
- Strong data entry skills
- Able to recognize and attend important details with accuracy and efficiency
- Able to communicate clearly and convey necessary information
- Able to interact effectively with higher levels of management
- Understand, communicate, and collaborate effectively with people across various identities
- Strong organizational and time management skills
- Able to adjust readily to change and adapt as needed
- Able to maintain and promote social, ethical, and organizational standards
- Able to work independently with minimum supervision
- Able to maintain confidentiality of sensitive information
- Able to collaborate and build solid, effective working relationships with others
- Able to quickly learn/adapt to new systems and technology
- Able to use relevant computer systems and applications at an intermediate level
Preferred Skills:
- 3+ years’ experience in Sales
- College degree in Business, Marketing
ASSUMPTION: While a college degree is preferred, the company values relevant work experience and may consider candidates with less education but more sales experience.
💰 Compensation & Benefits
Salary Range: The salary range for this role in Costa Rica is typically between ₡4,000,000 - ₡5,500,000 ($7,000 - $10,000 USD) annually, depending on experience and skills.
Benefits:
- Elective Benefits: Tailored programs to accommodate your lifestyle
- Grow Your Career: Formal programs on leadership, professional development, and on-demand courses
- Elevate Your Personal Well-Being: Seminars, events, and global Life Empowerment Assistance Program
- Diversity, Equity & Inclusion: Inclusive education, peer-to-peer conversations, and equitable growth opportunities
- Make the Most of our Global Organization: Onboarding program to network with new co-workers
- Connect with Your Community: Internal, peer-led inclusive communities, business resource groups, local volunteering events, and more
Working Hours: 40 hours per week, with occasional non-standard work hours or overtime as business requires
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's skills and experience.
📌 Applicant Insights
🔍 Company Context
Industry: TD SYNNEX is a leading distributor and solutions aggregator for the IT ecosystem, focusing on IT distribution, technology solutions, customer engagement services, and business process services.
Company Size: TD SYNNEX is a large organization with over 10,000 employees, providing ample opportunities for growth and collaboration.
Founded: TD SYNNEX was founded in 1980 and has since grown into a global leader in its industry.
Company Description:
- TD SYNNEX is committed to bringing compelling technology products, services, and solutions to the world
- The company values innovation, collaboration, and a customer-centric approach
- TD SYNNEX is dedicated to being a diverse, inclusive employer of choice and a good corporate citizen
Company Specialties:
- IT Distribution
- Technology Solutions
- Customer Engagement Services
- Business Process Services
Company Website: tdsynnex.com
ASSUMPTION: TD SYNNEX's large size and global presence offer candidates the opportunity to work on diverse projects and collaborate with colleagues from various backgrounds.
📊 Role Analysis
Career Level: This role is an entry-level position within the marketing department, offering opportunities for growth and development.
Reporting Structure: The Marketing Demand Representative will report directly to the Marketing Manager and collaborate with various internal and external stakeholders.
Work Arrangement: This role operates on a hybrid work arrangement, with a mix of on-site and remote work.
Growth Opportunities:
- Progression within the marketing department or related fields
- Expansion of skills and knowledge through training and development programs
- Potential international assignments or relocation opportunities
ASSUMPTION: The entry-level nature of this role provides a strong foundation for a career in marketing, with ample opportunities for growth and development.
🌍 Location & Work Environment
Office Type: TD SYNNEX's office in San José, Costa Rica, is a professional environment that fosters collaboration and innovation.
Office Location(s): 44201 Nobel Drive, Fremont, CA 94538, US (Global Headquarters); 39 Pelham Ridge Drive, Greenville, SC 29615, US; 200 Ronson Drive, Toronto, Ontario M9W 5Z9, CA; 520 White Plains Road, #200, Tarrytown, New York 10591, US
Geographic Context:
- San José, Costa Rica, is the capital and largest city of the country, offering a vibrant culture, diverse communities, and a high quality of life
- The cost of living in San José is generally lower than in other major cities in the region
- The city is known for its rich history, beautiful architecture, and numerous parks and museums
Work Schedule: The work schedule for this role is typically Monday to Friday, with occasional non-standard work hours or overtime as business requires.
ASSUMPTION: The hybrid work arrangement and professional office environment provide a flexible and collaborative work setting that caters to various working styles.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Background check and offer
Key Assessment Areas:
- Communication skills and ability to convey information effectively
- Organizational skills and time management
- Adaptability and ability to work independently
- Cultural fit and alignment with company values
Application Tips:
- Tailor your resume to highlight relevant skills and experiences for this role
- Prepare for behavioral interview questions that focus on your problem-solving skills, teamwork, and adaptability
- Research TD SYNNEX's company culture and values to demonstrate your fit with the organization
ATS Keywords: Marketing, Demand Generation, Outbound Calls, Sales, Customer Service, Market Research, Campaign Management, Stakeholder Communication, Lead Qualification
ASSUMPTION: The interview process for this role will likely focus on assessing the candidate's communication skills, organizational skills, and cultural fit.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Marketing automation tools (e.g., Marketo, Pardot)
- Customer service software (e.g., Zendesk, Freshdesk)
- Microsoft Office Suite (Word, Excel, PowerPoint)
ASSUMPTION: The specific tools and technologies used in this role may vary depending on the department's needs and the candidate's skills and experience.
👔 Cultural Fit Considerations
Company Values:
- Innovation: TD SYNNEX values creativity, continuous learning, and a customer-centric approach
- Collaboration: The company fosters a culture of teamwork, open communication, and mutual respect
- Integrity: TD SYNNEX is committed to ethical business practices and maintaining the highest standards of professionalism
Work Style:
- Self-starter: Candidates should be proactive, motivated, and able to work independently
- Adaptable: The ideal candidate should be comfortable with change and able to pivot quickly as needed
- Team-oriented: A strong team player with excellent communication skills
Self-Assessment Questions:
- Do you have strong communication skills and the ability to convey information effectively?
- Are you comfortable working independently and able to manage your time effectively?
- Do you thrive in a dynamic, collaborative environment and enjoy working with diverse teams?
ASSUMPTION: TD SYNNEX values candidates who are proactive, adaptable, and able to work effectively in a team environment.
⚠️ Potential Challenges
- High volume of outbound calls may require strong time management and organizational skills
- Working with diverse stakeholders may present communication challenges and require strong interpersonal skills
- Occasional non-standard work hours or overtime may be required to meet business demands
- Adapting to new systems and technologies may present learning curves and require continuous development
ASSUMPTION: The potential challenges of this role can be mitigated by strong organizational skills, effective communication, and a willingness to adapt and learn.
📈 Similar Roles Comparison
- Compared to other marketing roles, this position has a stronger focus on outbound sales and lead qualification
- In the IT services and consulting industry, this role is typical for entry-level marketing professionals
- Career progression may include moving into more specialized marketing roles or transitioning into sales
ASSUMPTION: This role offers a unique blend of marketing and sales responsibilities, providing a strong foundation for a career in either field.
📝 Sample Projects
- Developing and executing a targeted outbound calling campaign to generate qualified leads
- Conducting market research and analyzing campaign results to inform future marketing strategies
- Collaborating with sales teams to ensure smooth handoff of qualified leads and track sales progress
ASSUMPTION: The sample projects listed are representative of the types of tasks and responsibilities that a Marketing Demand Representative may encounter in this role.
❓ Key Questions to Ask During Interview
- Can you describe the typical workday for a Marketing Demand Representative in this role?
- How does this role collaborate with other departments, such as sales and product management?
- What opportunities are there for professional development and growth within the marketing department?
- How does TD SYNNEX support work-life balance for its employees?
- Can you provide an example of a successful marketing campaign that the company has executed recently?
ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and provides valuable insights into the company culture and work environment.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant skills and experiences for this role
- Prepare a cover letter that demonstrates your fit with TD SYNNEX's company culture and values
- Prepare for behavioral interview questions that focus on your problem-solving skills, teamwork, and adaptability
- Research TD SYNNEX's company culture and values to demonstrate your fit with the organization
- Follow up with the hiring manager one week after submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
