Marketing Development Representative

📌 Core Information

🔹 Job Title: Marketing Development Representative

🔹 Company: ServiceTitan

🔹 Location: US Remote

🔹 Job Type: Full-Time

🔹 Category: Sales & Marketing

🔹 Date Posted: April 10, 2025

🔹 Experience Level: Entry-Level (0-2 years)

🔹 Remote Status: Remote (100%)

🚀 Job Overview

Key aspects of this role include:

• Identifying and connecting with prospective customers to book product demonstrations
• Assisting Account Executives in closing deals through detailed discovery calls and notes
• Building and maintaining a strong inbound pipeline of prospective customers
• Collaborating with cross-functional teams to achieve sales goals
• Continuous learning and development to build a long-term career in Sales

ASSUMPTION: This role requires strong communication skills, ambition, coachability, and adaptability. Previous sales or customer service experience would be beneficial but not required.

📋 Key Responsibilities

✅ Build a strong inbound pipeline of prospective customers through form submission, online chat, and inbound sales line

✅ Book product demonstrations between ServiceTitan and potential customers by collaborating with Account Executives

✅ Communicate the value and areas of opportunities the product provides to prospects via phone and/or e-mail

✅ Mentor incoming MDR’s and achieve/exceed daily KPI’s and monthly MDR quota

ASSUMPTION: The role involves high-volume outbound calling and requires a strong ability to handle rejection and maintain a positive attitude.

🎯 Required Qualifications

Education: High school diploma or equivalent required; Bachelor's degree in Business, Marketing, or a related field preferred

Experience: 0-2 years of relevant experience in sales, marketing, or a related field

Required Skills:

• Exceptional verbal and written communication skills
• Ambition and a desire to continuously improve
• Coachable attitude and willingness to adapt feedback
• Strong teamwork and collaboration skills
• Ability to think outside the box and proactively address potential roadblocks

Preferred Skills:

• Previous experience in sales or marketing
• Familiarity with CRM software
• Knowledge of the trades industry

ASSUMPTION: While previous sales experience is not required, it is highly preferred. Candidates with transferable skills from other industries are encouraged to apply.

💰 Compensation & Benefits

Salary Range: $56,014 - $60,008 USD + commissions (based on AI estimate for entry-level sales roles in the US)

Benefits:

• Flextime, recognition, and support for autonomous work
• Holistic health and wellness benefits (medical, dental, vision, FSA, HSA, 401k match, telehealth)
• Support for Titans at all stages of life (parental leave, fertility services, surrogacy, adoption reimbursement, maternity support)

Working Hours: Full-time (40 hours/week) with flexible scheduling

ASSUMPTION: The salary range provided is an estimate based on AI analysis of similar roles in the US. Actual compensation may vary based on individual performance, skills, and other factors.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development (SaaS, Mobile, FinTech)

Company Size: Medium (1,001-5,000 employees) - Offers a collaborative and dynamic work environment with ample opportunities for growth and development

Founded: 2012 - ServiceTitan was founded by the sons of hardworking tradespeople and is backed by top investors

Company Description:

• ServiceTitan is building the operating system for the trades, a critical industry underserved by technology
• The platform delivers a seamlessly integrated experience that enables business owners to accelerate growth, drive operational efficiencies, and deliver a superior customer experience
• ServiceTitan currently serves over ten trades industries and is expanding its reach

Company Specialties:

• SaaS
• Mobile
• FinTech

Company Website: https://www.servicetitan.com

ASSUMPTION: ServiceTitan is a well-funded, rapidly growing company with a strong focus on innovation and employee development.

📊 Role Analysis

Career Level: Entry-Level (Marketing Development Representative is an entry-point role in the Sales department)

Reporting Structure: Reports directly to the Sales Manager

Work Arrangement: Remote (100%) - This role offers the flexibility to work from anywhere in the US

Growth Opportunities:

• Progression to Account Executive or other sales roles within the organization
• Cross-functional collaboration and learning opportunities
• Career development and mentorship programs

ASSUMPTION: This role provides a clear path for career growth and development within the Sales department and the broader organization.

🌍 Location & Work Environment

Office Type: Remote - This role does not require regular on-site presence

Office Location(s): US Remote - Candidates can work from anywhere in the US

Geographic Context:

• The US has a diverse and vibrant trades industry, offering a wide range of potential customers for ServiceTitan
• The remote work arrangement allows for flexibility and work-life balance
• The US has a competitive job market, with many opportunities for professional growth and development

Work Schedule: Full-time (40 hours/week) with flexible scheduling - This role requires a consistent work schedule with some flexibility for meetings and calls

ASSUMPTION: The remote work arrangement offers candidates the opportunity to work from anywhere in the US, providing flexibility and work-life balance.

💼 Interview & Application Insights

Typical Process:

• Phone or video screen with the Hiring Manager
• Behavioral and situational interview with the Sales Manager
• Role-play scenario with the Sales Manager
• Final interview with the Sales Director

Key Assessment Areas:

• Communication skills (verbal and written)
• Sales aptitude and ambition
• Coachability and adaptability
• Problem-solving skills

Application Tips:

• Highlight transferable skills and experiences from previous roles
• Tailor your resume and cover letter to emphasize relevant skills and experiences
• Prepare for behavioral and situational interview questions by reflecting on past experiences

ATS Keywords: Marketing Development Representative, Sales, Customer Engagement, Product Demonstration, Account Executive, KPI, Pipeline, Prospecting, Discovery Calls, Mentoring, Collaboration, Problem Solving, Feedback

ASSUMPTION: The interview process for this role is designed to assess the candidate's communication skills, sales aptitude, and cultural fit within the Sales department and the broader organization.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, HubSpot)
• Communication tools (e.g., Zoom, Slack)
• Product demonstration software (e.g., ScreenFlow, Loom)

ASSUMPTION: The specific tools and technologies used in this role may vary depending on the company's tech stack and the candidate's prior experience.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Innovative
• Collaborative
• Ambitious
• Growth-oriented

Work Style:

• High-volume outbound calling
• Goal-oriented and competitive
• Continuous learning and development
• Strong teamwork and collaboration

Self-Assessment Questions:

• Do you thrive in a high-volume outbound calling environment?
• Are you comfortable handling rejection and maintaining a positive attitude?
• Are you eager to learn and continuously improve your skills?
• Do you enjoy working collaboratively with a team to achieve shared goals?

ASSUMPTION: ServiceTitan values candidates who are customer-centric, innovative, collaborative, ambitious, and growth-oriented. Successful candidates will be comfortable with a high-volume outbound calling environment and eager to learn and improve continuously.

⚠️ Potential Challenges

• High-volume outbound calling can be challenging and requires a strong ability to handle rejection
• The role may require working non-standard hours to accommodate time zones and customer availability
• Candidates may face competition from other sales professionals for this role
• ServiceTitan is a rapidly growing company, and the work environment may be dynamic and fast-paced

ASSUMPTION: The potential challenges of this role are outweighed by the opportunities for career growth, development, and success within the Sales department and the broader organization.

📈 Similar Roles Comparison

• Marketing Development Representative vs. Business Development Representative: Both roles focus on prospecting and customer engagement, but the Marketing Development Representative role is more focused on inbound opportunities and product demonstrations, while the Business Development Representative role may involve more outbound prospecting and lead generation
• Industry-specific context: ServiceTitan operates in the trades industry, which has unique customer needs and market dynamics compared to other industries
• Career path comparison: Marketing Development Representative is an entry-level role that can lead to progression to Account Executive or other sales roles within the organization

ASSUMPTION: The Marketing Development Representative role at ServiceTitan offers a unique opportunity to work in a growing industry with a clear path for career growth and development.

📝 Sample Projects

• Developing and implementing a targeted outreach campaign to engage potential customers
• Collaborating with the marketing team to create and distribute targeted content to prospects
• Conducting detailed discovery calls with prospects to understand their needs and identify areas of opportunity for ServiceTitan

ASSUMPTION: The specific projects assigned to the Marketing Development Representative may vary depending on the company's priorities and the candidate's skills and experiences.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does this role fit into the broader sales strategy and organization?
• What opportunities are there for career growth and development within the Sales department and the broader organization?
• How does ServiceTitan support the professional development and success of its employees?
• What is the work-life balance like for this role, and how does ServiceTitan support its employees in maintaining a healthy work-life balance?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates the candidate's interest in the role and their commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare for behavioral and situational interview questions by reflecting on past experiences
• Research ServiceTitan and the trades industry to demonstrate your knowledge and enthusiasm for the role
• Follow up with the Hiring Manager one week after submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.