Marketing Executive

📌 Core Information

🔹 Job Title: Marketing Executive

🔹 Company: Marriott Vacations Worldwide

🔹 Location: Mexico

🔹 Job Type: On-site

🔹 Category: Not Specified

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Qualifying leads and generating tour flow
• Providing exceptional guest service and tourism information
• Maintaining relationships with hotel and third-party employees
• Promoting the company's vacation club program

ASSUMPTION: The candidate is expected to have excellent communication and sales skills to effectively promote the vacation club program and inspire guest participation.

📋 Key Responsibilities

✅ Positively represent the company at assigned locations

✅ Provide concierge services and uphold the “service first, product second” approach

✅ Inspire confidence through professionalism and outstanding guest services

✅ Determine guests' eligibility for promotional presentations

✅ Complete booking, manifesting, and confirming sales presentations

✅ Attend mandatory meetings and training sessions

✅ Participate in special projects assigned by the Marketing Supervisor

ASSUMPTION: Responsibilities may involve high levels of interaction with guests, hence requiring strong interpersonal skills.

🎯 Required Qualifications

Education: High School Diploma

Experience: Minimum of one (1) year in customer service, sales, or marketing

Required Skills:

• Bilingual (English and Spanish proficiency)
• Strong communication and relationship-building skills
• Ability to deliver high-level customer service

Preferred Skills:

• Experience in hospitality
• Familiarity with guest service software

ASSUMPTION: Bilingual ability is critical due to the location and potential diversity of guests.

💰 Compensation & Benefits

Salary Range: Not specified, industry standards suggest competitive compensation

Benefits:

• Health and wellness programs
• Employee discounts on vacation packages
• Career advancement opportunities

Working Hours: 40 hours per week, with flexibility required

ASSUMPTION: Benefits are assumed to align with those typically offered by Marriott Vacations Worldwide as a standard in the hospitality industry.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality; a dynamic field focused on customer experience and service excellence

Company Size: 10,001+ employees; offers diverse opportunities and strong team collaboration

Founded: Not Specified

Company Description:

• Emphasizes innovation, integrity, and excellence
• Diverse portfolio of businesses and brands globally
• Focus on unforgettable vacation experiences

Company Specialties:

• Resort Operations
• Sales and Marketing
• Customer Service

Company Website: https://www.marriottvacationsworldwide.com/

ASSUMPTION: Given their global presence, the company likely prioritizes diversity and inclusivity in its hiring practices.

📊 Role Analysis

Career Level: Entry to mid-level position for those seeking growth in marketing and hospitality

Reporting Structure: Likely reports to the Marketing Supervisor and interacts with a variety of team members

Work Arrangement: On-site role providing significant interaction with guests and team members

Growth Opportunities:

• Potential for leadership roles within the marketing team
• Access to training programs to enhance skills
• Exposure to various aspects of marketing and sales

ASSUMPTION: The role is designed to groom candidates for upward mobility within the company's career structure.

🌍 Location & Work Environment

Office Type: On-site working environment located in a vacation resort setting

Office Location(s): Specifically located within Mexico

Geographic Context:

• Vibrant tourism industry offering exposure to international guests
• Rich cultural experiences unique to the region
• Proximity to major tourist attractions and resorts

Work Schedule: Includes evenings, weekends, and holidays, reflecting the nature of resort operations

ASSUMPTION: Flexibility in scheduling is crucial due to the nature of tourism's demand-driven schedule.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Telephone or video interview
• On-site interview with hiring manager

Key Assessment Areas:

• Customer service excellence
• Bilingual communication proficiency
• Ability to manage diverse guest interactions

Application Tips:

• Highlight bilingual skills prominently
• Emphasize any hospitality industry experience
• Prepare examples of past customer service success stories

ATS Keywords: Bilingual, Customer Service, Sales, Marketing, Hospitality, Guest Services, Concierge

ASSUMPTION: The selection process values candidates who can demonstrate adaptability and resourcefulness in guest interactions.

🛠️ Tools & Technologies

• Guest management systems
• Customer relationship management (CRM) software
• Standard office productivity tools (e.g., MS Office)

ASSUMPTION: Familiarity with digital tools is likely essential due to the administrative tasks involved in reservations and guest services.

👔 Cultural Fit Considerations

Company Values:

• Innovation in customer experience
• Integrity in business practices
• Commitment to team excellence

Work Style:

• Proactive and customer-centered approach
• Collaborative team player
• Adaptable to fast-paced environments

Self-Assessment Questions:

• Can you effectively communicate with a multicultural audience?
• Are you comfortable working in a dynamic, on-site environment?
• How do you handle high-pressure guest interactions?

ASSUMPTION: Successful candidates will resonate with the company's ethos of customer-first values and cultural sensitivity.

⚠️ Potential Challenges

• Managing diverse guest expectations
• Balancing sales targets with service quality
• Adapting to a schedule that includes non-traditional hours
• Immediate problem-solving for guest-related issues

ASSUMPTION: The job demands resilience and responsive customer service strategies given the high interaction levels expected.

📈 Similar Roles Comparison

• Comparison with similar roles in international hospitality chains
• Focus on bilingual positions that enhance guest experiences
• Roles involving significant guest interaction and service sales

ASSUMPTION: Industry trends suggest similar roles value cultural adaptability and language skills.

📝 Sample Projects

• Designing a guest welcome experience program
• Implementing a feedback system for sales presentations
• Organizing and executing team success celebrations

ASSUMPTION: The role likely involves collaboration on projects that enhance guest satisfaction and team morale.

❓ Key Questions to Ask During Interview

• What are the main goals for this role in the first year?
• How does this role contribute to the overall success of the vacation club?
• What are the most common challenges faced in this position?
• Could you describe the team culture and dynamics?
• What training and development opportunities are available?

ASSUMPTION: Candidates will benefit from asking questions that clarify expectations and growth pathways.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company's career portal
• Ensure your resume highlights relevant experience and skills
• Prepare to discuss your bilingual capabilities during interviews
• Follow up with the HR department if you don't hear back within two weeks
• Bring references that can vouch for your customer service excellence

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.