📌 Core Information
🔹 Job Title: Marketing Executive
🔹 Company: Marriott Vacations Worldwide
🔹 Location: Westin Resort and Spa Los Cabos, Mexico
🔹 Job Type: Full-Time
🔹 Category: Hospitality & Tourism
🔹 Date Posted: May 30, 2025
🔹 Experience Level: Entry-Level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Front-line marketing executive responsible for qualifying leads and providing guest service
- Supports in-house teams with guest services, including welcome calls, reservations, and concierge services
- Generates tour flow and ensures guest expectations are met and exceeded
- Collaborates with hotel and tourist industry affiliate employees
- Requires bilingual fluency in English and Spanish
ASSUMPTION: This role involves a significant amount of guest interaction and requires strong communication skills in both English and Spanish.
📋 Key Responsibilities
✅ Represent the company positively at off-site locations and maintain collaborative relationships with hotel and affiliate employees
✅ Provide excellent concierge services and accurate tourist information to resort guests and owners
✅ Determine guests' eligibility for promotional presentations and create curiosity about the company's vacation ownership program
✅ Coordinate preview tours and attend mandatory meetings and training
✅ Complete special projects as assigned by marketing management
ASSUMPTION: This role requires a high level of customer service, sales, and marketing skills, as well as the ability to work flexible schedules.
🎯 Required Qualifications
Education: High school diploma or equivalent required
Experience: Entry-level position, 0-2 years of experience preferred in sales, marketing, or tourism
Required Skills:
- Bilingual fluency in English and Spanish
- Sales and marketing background
- Exceptional customer service orientation
- Proficiency in computer skills
- Excellent verbal and written communication skills
- Attention to detail and building business partnerships
- Ability to thrive on ambiguity and openness to differences
Preferred Skills:
- Previous experience in the hospitality or tourism industry
- Fluency in additional languages
ASSUMPTION: While a background in sales, marketing, or tourism is preferred, the company may consider candidates from other backgrounds who demonstrate strong transferable skills.
💰 Compensation & Benefits
Salary Range: Industry standard for entry-level marketing executives in the hospitality industry in Mexico is approximately MXN 30,000 - 40,000 per month (USD 1,500 - 2,000).
Benefits:
- Competitive benefits package, including health insurance and retirement plans
- Opportunities for career growth and development within the Marriott organization
- Discounted room rates and other employee perks
Working Hours: Full-time position, typically working 40 hours per week, including evenings, weekends, and holidays as needed
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Marriott Vacations Worldwide operates in the hospitality industry, offering vacation ownership, exchange, and rental programs to its members
Company Size: Marriott Vacations Worldwide is a large company with over 10,000 employees globally, providing a diverse range of career opportunities
Founded: Marriott Vacations Worldwide was founded in 1984 as a subsidiary of Marriott International, focusing on the timeshare and vacation ownership business
Company Description:
- Marriott Vacations Worldwide encompasses a diverse portfolio of businesses and a distinctive family of brands
- Innovation, integrity, and excellence are the core values that drive the company's success
- The company empowers its associates to live fulfilling lives and fosters a culture of caring and collaboration
Company Specialties:
- Hospitality
- Travel
- Leisure Travel
- Vacation Ownership
- Customer Service
- Resort Operations
- Sales
- Marketing
- Corporate
- Finance
- Accounting
- IT
- Call Center
- CSR
- Timeshare
Company Website: Marriott Vacations Worldwide
ASSUMPTION: Marriott Vacations Worldwide is a well-established company in the hospitality industry, offering a wide range of career opportunities and a strong brand reputation.
📊 Role Analysis
Career Level: Entry-level marketing executive, with opportunities for growth and development within the company
Reporting Structure: This role reports directly to the marketing management team and works closely with in-house teams and hotel staff
Work Arrangement: On-site, full-time position with flexible scheduling, including evenings, weekends, and holidays as needed
Growth Opportunities:
- Advancement to senior marketing roles within the company
- Expansion into other areas of the hospitality industry or related fields
- Development of leadership and management skills through training and mentorship programs
ASSUMPTION: This entry-level role provides a strong foundation for a career in marketing within the hospitality industry, with opportunities for growth and development based on performance and company needs.
🌍 Location & Work Environment
Office Type: Resort-based office, located within the Westin Resort and Spa Los Cabos
Office Location(s): Westin Resort and Spa Los Cabos, Mexico
Geographic Context:
- Los Cabos is a popular tourist destination in Mexico, known for its beaches, resorts, and water activities
- The Westin Resort and Spa Los Cabos is a luxury resort located on the Sea of Cortez, offering a variety of amenities and services
- The resort is approximately 45 minutes from Los Cabos International Airport
Work Schedule: Full-time position, typically working 40 hours per week, with flexible scheduling to accommodate guest needs and resort operations
ASSUMPTION: Working in a resort environment may require adaptability to changing schedules and guest demands, as well as the ability to thrive in a fast-paced, customer-facing role.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening interview
- In-person or virtual interview with the hiring manager and/or team members
- Background check and reference verification
- Job offer and onboarding
Key Assessment Areas:
- Language proficiency in English and Spanish
- Customer service skills and guest interaction
- Sales and marketing abilities
- Adaptability and flexibility in a resort environment
- Problem-solving and decision-making skills
Application Tips:
- Highlight relevant experience in sales, marketing, or tourism, as well as any customer service or hospitality experience
- Demonstrate strong communication skills and language proficiency in English and Spanish
- Tailor your resume and cover letter to emphasize your fit for the role and the company
- Prepare examples of your sales and marketing achievements or projects to discuss during the interview
ATS Keywords: Marketing Executive, Bilingual, Sales, Marketing, Tourism, Customer Service, Concierge, Guest Services, Preview Tours, Hospitality, Resort, Timeshare, Vacation Ownership
ASSUMPTION: The application process for this role may involve assessments or exercises to evaluate the candidate's sales, marketing, and customer service skills, as well as their language proficiency.
🛠️ Tools & Technologies
- Customer relationship management (CRM) software
- Marketing automation tools
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer service software or platforms
ASSUMPTION: The specific tools and technologies used in this role may vary depending on the company's marketing and customer service platforms.
👔 Cultural Fit Considerations
Company Values:
- Innovation
- Integrity
- Excellence
- Caring
- Collaboration
Work Style:
- Customer-focused
- Team-oriented
- Adaptable and flexible
- Results-driven
- Professional and polished
Self-Assessment Questions:
- Do you have a passion for providing exceptional customer service and creating memorable experiences for guests?
- Are you comfortable working in a fast-paced, dynamic environment with changing schedules and priorities?
- Do you thrive on building relationships and collaborating with team members to achieve common goals?
- Are you committed to maintaining a high level of professionalism and integrity in all aspects of your work?
ASSUMPTION: Marriott Vacations Worldwide values employees who embody their core values and work styles, and who are committed to delivering exceptional customer experiences.
⚠️ Potential Challenges
- Working in a high-pressure, customer-facing role with varying schedules and demands
- Adapting to a new work environment and culture within the resort and company
- Meeting and exceeding sales and tour goals while maintaining high guest satisfaction standards
- Balancing the need for creativity and innovation with the company's established marketing and sales processes
ASSUMPTION: These challenges can be overcome through strong communication, adaptability, and a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- Marketing Coordinator: Focuses on supporting marketing campaigns and initiatives, with less emphasis on direct guest interaction and sales
- Resort Sales Manager: Oversees the sales team and is responsible for achieving overall sales targets, with more emphasis on leadership and management
- Guest Services Representative: Specializes in providing exceptional customer service and support to guests, with less emphasis on sales and marketing
ASSUMPTION: These roles may share some similarities with the Marketing Executive role, but each has its unique focus and responsibilities.
📝 Sample Projects
- Develop and implement a targeted marketing campaign to increase tour bookings among a specific guest segment
- Create and present a sales report outlining performance metrics, trends, and recommendations for improvement
- Collaborate with the resort's concierge team to develop and promote new guest experiences and activities
ASSUMPTION: These sample projects are intended to illustrate the types of tasks and initiatives a Marketing Executive might undertake in this role.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does this role contribute to the overall success of the resort and the company?
- What opportunities are there for growth and development within the company?
- How does the company support work-life balance for its employees?
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
ASSUMPTION: These questions are designed to help candidates better understand the role, the company, and the opportunities for growth and success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your sales and marketing achievements or projects to discuss during the interview
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
