📌 Core Information
🔹 Job Title: Marketing Executive - Delivery
🔹 Company: Guzman y Gomez
🔹 Location: Surry Hills, New South Wales, Australia
🔹 Job Type: Full-time
🔹 Category: Marketing
🔹 Date Posted: May 14, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Driving delivery and catering functions to enhance guest experience
- Partnering with the Head of Delivery & Guest Experience to roll out GYG's delivery strategy
- Managing relationships with delivery aggregators and representing GYG at QBRs
- Leading the catering platform and improving catering logistics and packaging
ASSUMPTION: This role requires strong organizational skills, a passion for guest experience, and experience in digital or delivery platforms, or catering is preferred.
📋 Key Responsibilities
✅ Lead the catering platform and manage relationships with delivery aggregators
✅ Partner with the Head of Delivery & Guest Experience to roll out GYG’s Delivery strategy
✅ Ensure a high-quality delivery experience for guests by working with operations and technology functions
✅ Represent GYG at Quarterly Business Reviews (QBRs) with delivery aggregator partners
✅ Coach the team and help build their confidence in handling delivery-related guest enquiries
✅ Manage logistics for catering, including working with Uber Eats for catering deliveries
✅ Work with operations, supply chain, and technology to improve and evolve the catering platform
✅ Ensure accurate and timely reporting on catering
ASSUMPTION: This role involves cross-functional collaboration and requires strong communication and organizational skills.
🎯 Required Qualifications
Education: Bachelor's degree in Marketing, Business, or a related field
Experience: 0-2 years of experience in marketing, digital platforms, or catering management
Required Skills:
- Proven organizational skills and ability to juggle multiple tasks
- Strong communication and interpersonal skills
- Experience in digital or delivery platforms, or catering (preferred)
- Passion for guest experience and delivering exceptional service
- Ability to work collaboratively across teams
Preferred Skills:
- Experience in the food and beverage industry
- Fluency in Spanish
ASSUMPTION: While a degree in marketing or business is preferred, relevant experience and a strong passion for guest experience may be considered.
💰 Compensation & Benefits
Salary Range: AUD 60,000 - 75,000 per annum (based on industry standards for a Marketing Executive with 0-2 years of experience)
Benefits:
- Career growth opportunities in Australia and internationally
- Opportunity to become a franchisee
- Annual bonus scheme
- Paid parental leave
- GYG gift voucher
Working Hours: Full-time, Monday to Friday, with occasional weekend work as needed
ASSUMPTION: The salary range is an estimate based on industry standards for a Marketing Executive with 0-2 years of experience in the food and beverage industry.
📌 Applicant Insights
🔍 Company Context
Industry: Food and Beverage Services
Company Size: 10,001+ employees
Founded: 2006
Company Description:
- Guzman y Gomez is a Mexican-inspired fast-casual restaurant chain
- Known for its clean, additive-free menu and commitment to exceptional guest experience
- Offers a range of dining options, including dine-in, takeout, delivery, and catering
Company Specialties:
- Mexican-inspired cuisine
- Clean, additive-free ingredients
- Exceptional guest experience
Company Website: http://www.gyg.com.au
ASSUMPTION: Guzman y Gomez is a well-established company in the food and beverage industry, known for its commitment to quality and guest experience.
📊 Role Analysis
Career Level: Entry-level to mid-level marketing role
Reporting Structure: Reports to the Head of Delivery & Guest Experience
Work Arrangement: On-site, full-time, with occasional weekend work as needed
Growth Opportunities:
- Career growth opportunities in Australia and internationally
- Potential to become a franchisee
ASSUMPTION: This role offers opportunities for career growth and development within the company.
🌍 Location & Work Environment
Office Type: Corporate office environment
Office Location(s): Surry Hills, New South Wales, Australia
Geographic Context:
- Surry Hills is an inner-city suburb of Sydney, New South Wales
- Known for its vibrant food scene, cultural diversity, and close proximity to the city
- Offers easy access to public transportation and various amenities
Work Schedule: Monday to Friday, 9:00 AM to 5:00 PM, with occasional weekend work as needed
ASSUMPTION: The work environment is fast-paced and dynamic, with a strong focus on collaboration and teamwork.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video interview with the hiring manager
- In-person or video interview with the team
- Final interview with the Head of Delivery & Guest Experience
Key Assessment Areas:
- Problem-solving skills
- Communication and interpersonal skills
- Cultural fit and passion for guest experience
- Relevant experience and skills
Application Tips:
- Highlight relevant experience in digital or delivery platforms, or catering management
- Tailor your resume and cover letter to emphasize your passion for guest experience and exceptional service
- Prepare examples of your ability to manage logistics and improve processes
ATS Keywords: Marketing Executive, Delivery, Catering, Guest Experience, Digital Platforms, Logistics Management, Team Coaching, Relationship Building
ASSUMPTION: The application process may vary depending on the specific needs of the company and the role.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Drive, Google Docs)
- Project management tools (e.g., Asana, Trello)
- CRM software (e.g., Salesforce, HubSpot)
ASSUMPTION: The specific tools and technologies required for this role may vary depending on the company's preferences and the needs of the position.
👔 Cultural Fit Considerations
Company Values:
- Passion
- Community
- Integrity
- Quality
- Fun
Work Style:
- Collaborative and team-oriented
- Fast-paced and dynamic
- Focused on exceptional guest experience
Self-Assessment Questions:
- Do you have a genuine passion for guest experience and delivering exceptional service?
- Are you comfortable working in a fast-paced, collaborative environment?
- Do you thrive on managing logistics and improving processes?
ASSUMPTION: A strong cultural fit is essential for success in this role, as it involves working closely with various teams and representing the company's values.
⚠️ Potential Challenges
- Managing multiple tasks and priorities in a fast-paced environment
- Working with various teams and stakeholders to achieve common goals
- Adapting to changes in the delivery and catering landscape
- Occasional weekend work as needed
ASSUMPTION: These challenges can be overcome with strong organizational skills, effective communication, and a commitment to exceptional guest experience.
📈 Similar Roles Comparison
- Marketing Coordinator - Delivery (focus on day-to-day delivery operations and coordination)
- Catering Manager (focus on catering logistics and client relationships)
- Marketing Specialist - Guest Experience (focus on enhancing guest experience across all touchpoints)
ASSUMPTION: This role is unique in its focus on both delivery and catering functions, requiring a strong understanding of both areas and the ability to manage multiple priorities.
📝 Sample Projects
- Developing and implementing a new catering packaging solution to improve sustainability and presentation
- Collaborating with the operations team to optimize delivery routes and reduce delivery times
- Conducting market research to identify trends and opportunities in the delivery and catering landscape
ASSUMPTION: These sample projects are intended to illustrate the types of initiatives the Marketing Executive - Delivery may be involved in, but the specific projects may vary depending on the company's needs and priorities.
❓ Key Questions to Ask During Interview
- How does this role fit into the overall marketing strategy for Guzman y Gomez?
- What are the biggest challenges facing the delivery and catering functions, and how can this role help address them?
- How does Guzman y Gomez support the professional development and growth of its employees?
- What are the key priorities for this role in the first 90 days?
- How does Guzman y Gomez measure the success of its delivery and catering functions?
ASSUMPTION: These questions are intended to help applicants better understand the role, the company, and the opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and passion for guest experience
- Prepare examples of your ability to manage logistics and improve processes
- Follow up with the hiring manager one week after submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
