Marketing Intern

📌 Core Information

🔹 Job Title: Marketing Intern

🔹 Company: Old Mutual Limited

🔹 Location: Johannesburg, Gauteng, South Africa

🔹 Job Type: Full-Time, Intern

🔹 Category: Marketing

🔹 Date Posted: July 7, 2025

🔹 Experience Level: Entry Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Diagnosing client issues through research and interviews
• Providing quality customer service and identifying business opportunities
• Participating in a community of practice to build expertise
• Data collection, analysis, and knowledge management
• Supporting operational compliance and improvement tasks

ASSUMPTION: This role is designed for recent graduates or early career professionals seeking to gain practical experience in marketing and customer service within the financial services industry.

📋 Key Responsibilities

✅ Client Issue Diagnosis: Collate and analyze information to support the diagnosis of underlying client issues and design single solutions.

✅ Customer Service: Provide quality service to customers, handle complex queries, and investigate and resolve customer problems.

✅ Community of Practice Management: Participate in a community of practice in a defined area of expertise to build personal capabilities.

✅ Product/Service Information: Provide advanced product/service information to customers and internal teams.

✅ Data Collection and Analysis: Extract relevant data from information provided by others and input it into spreadsheets or standard formats.

✅ Knowledge Management: Collect and create content, best practices, and case studies to capture and share knowledge.

✅ Personal Capability Building: Develop and maintain excellent process or technical skills through training and coaching.

✅ Solutions Analysis: Find the most effective ways to respond to routine functional inquiries by following procedures and precedents.

✅ Operational Compliance: Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work.

✅ Improvement/Innovation: Support others by implementing improvements and carrying out simple change management tasks.

ASSUMPTION: This role requires a balance of analytical, customer service, and problem-solving skills, with a focus on continuous learning and improvement.

🎯 Required Qualifications

Education: NQF Level 5 qualification or equivalent (Higher, Advance, or Occupational Certificate)

Required Skills:

• Action Planning
• Analytical Thinking
• Business Case Development
• Current State Assessment
• Customer Service
• Data Compilation
• Data Modeling
• Developing Creative Solutions
• Evaluating Information
• Legal Practices
• Oral Communications
• Service to Sales
• Solution Analysis

Preferred Skills:

• Customer Service Delivery
• Customer Service Operations
• Knowledge of Financial Services Industry

ASSUMPTION: While the role requires specific skills, Old Mutual values diversity and encourages applicants from various backgrounds to apply.

💰 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between ZAR 150,000 and ZAR 200,000 per annum, based on industry standards for entry-level marketing internships in South Africa. This is an estimate and the actual salary may vary based on individual performance and company policy.

Benefits:

• On-the-job training and development opportunities
• Potential for career growth within the organization
• Working in a diverse and inclusive environment

Working Hours: Full-time position with standard office hours (Monday to Friday, 8:00 AM to 5:00 PM), with a one-hour lunch break.

ASSUMPTION: While the salary range is an estimate, Old Mutual is committed to providing competitive compensation and benefits packages to attract and retain top talent.

📌 Applicant Insights

🔍 Company Context

Industry: Old Mutual is a leading pan-African financial services group, offering a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries. The company has been helping customers achieve their lifetime financial goals for over 170 years.

Company Size: Old Mutual employs over 30,000 people and operates in 14 countries across two regions (Africa and Asia). As a large organization, it offers diverse career opportunities and a structured work environment.

Founded: Old Mutual was founded in 1845 and has a rich history in the financial services industry.

Company Description:

• Old Mutual is committed to creating opportunities that give employees an edge in their careers.
• The company believes in building a better Africa together and invests in creating positive futures for customers, their families, their communities, and broader society.
• Old Mutual is dedicated to improving the lives of its customers and ensuring a sustainable future for its business.

Company Specialties:

• Financial Planning & Advice
• Insurance Solutions
• Retirement Planning
• Advice and Investment Solutions

Company Website: http://www.oldmutual.co.za

ASSUMPTION: Old Mutual's commitment to creating opportunities and building a better Africa together makes it an attractive employer for individuals seeking to make a positive impact in the financial services industry.

📊 Role Analysis

Career Level: This role is an entry-level position, ideal for recent graduates or early career professionals seeking to gain practical experience in marketing and customer service.

Reporting Structure: The Marketing Intern will report directly to the Marketing Manager or a designated supervisor within the marketing department.

Work Arrangement: This role is on-site, with the possibility of hybrid or remote work arrangements depending on business needs and individual performance.

Growth Opportunities:

• On-the-job training and development opportunities
• Potential for career progression within the marketing department or other areas of the business
• Exposure to various aspects of the financial services industry

ASSUMPTION: Old Mutual values internal mobility and provides opportunities for employees to grow and develop within the organization.

🌍 Location & Work Environment

Office Type: Old Mutual's headquarters in South Africa is a modern, professional office environment with state-of-the-art facilities and amenities.

Office Location(s): The role is based at Old Mutual's headquarters in Sandton, Johannesburg, with the possibility of working from other regional offices or remotely, depending on business needs.

Geographic Context:

• Johannesburg is the largest city in South Africa and the economic hub of the African continent.
• The city offers a vibrant cultural scene, diverse communities, and numerous opportunities for personal and professional growth.
• Johannesburg has a subtropical highland climate, with mild winters and warm summers.

Work Schedule: The work schedule is Monday to Friday, with standard office hours (8:00 AM to 5:00 PM), with a one-hour lunch break.

ASSUMPTION: Old Mutual's office environment is designed to foster collaboration, creativity, and productivity, with a focus on employee well-being and work-life balance.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Final decision and offer

Key Assessment Areas:

• Problem-solving skills
• Customer service orientation
• Analytical thinking
• Communication skills
• Cultural fit and alignment with Old Mutual's values

Application Tips:

• Tailor your resume to highlight relevant skills and experiences for this role
• Prepare for behavioral interview questions that focus on problem-solving, customer service, and teamwork
• Research Old Mutual's company culture and values to demonstrate your fit and enthusiasm for the role

ATS Keywords: Marketing Intern, Customer Service, Data Analysis, Problem-Solving, Financial Services, Entry-Level, Internship, Old Mutual

ASSUMPTION: Old Mutual's application process is designed to assess candidates' skills, cultural fit, and potential for growth within the organization.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Customer Relationship Management (CRM) software (e.g., Salesforce, Microsoft Dynamics)
• Data analysis and visualization tools (e.g., Tableau, Power BI)
• Marketing automation and analytics tools (e.g., Google Analytics, Marketo)

ASSUMPTION: Old Mutual provides the necessary tools and technologies for employees to perform their jobs effectively and efficiently.

👔 Cultural Fit Considerations

Company Values:

• Customer-centricity
• Integrity
• Respect
• Collaboration
• Accountability
• Innovation

Work Style:

• Results-driven
• Collaborative
• Adaptable
• Analytical
• Customer-focused

Self-Assessment Questions:

• Do you have a strong customer service orientation and a passion for helping others?
• Are you comfortable working in a dynamic, fast-paced environment and adapting to change?
• Do you possess strong analytical skills and a keen attention to detail?
• Are you a team player who thrives in collaborative environments?

ASSUMPTION: Old Mutual values diversity and inclusion, and seeks candidates who align with its core values and work style.

⚠️ Potential Challenges

• Handling complex customer issues and complaints
• Meeting tight deadlines and managing multiple priorities
• Adapting to a fast-paced, dynamic work environment
• Working in a large, matrixed organization with multiple stakeholders

ASSUMPTION: Old Mutual provides training and support to help employees overcome challenges and succeed in their roles.

📈 Similar Roles Comparison

• Marketing Intern vs. Marketing Coordinator: A Marketing Intern focuses on learning and gaining practical experience, while a Marketing Coordinator has more responsibility for planning, executing, and managing marketing campaigns and projects.
• Marketing Intern vs. Marketing Analyst: A Marketing Intern may perform data analysis tasks as part of their role, but a Marketing Analyst has a more specialized focus on data-driven decision-making and market research.
• Career Path: Marketing Intern → Marketing Coordinator → Marketing Manager → Marketing Director → Chief Marketing Officer

ASSUMPTION: While this role is an entry-level position, it provides a solid foundation for a career in marketing and offers opportunities for growth and development within the organization.

📝 Sample Projects

• Conducting market research and analyzing customer data to identify trends and opportunities
• Assisting in the planning and execution of marketing campaigns and events
• Developing and implementing customer service improvement initiatives
• Creating and managing content for social media platforms and other marketing channels

ASSUMPTION: These sample projects are designed to provide Marketing Interns with practical experience in various aspects of marketing and customer service.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does this role contribute to the overall marketing strategy and objectives of the organization?
• What opportunities are there for professional development and growth within the marketing department?
• How does Old Mutual support work-life balance for its employees?
• What is the company culture like, and how does it foster collaboration and innovation?

ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and commitment to understanding the company's culture and expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Old Mutual Careers portal
• Tailor your resume to highlight relevant skills and experiences for this role
• Prepare for behavioral interview questions that focus on problem-solving, customer service, and teamwork
• Research Old Mutual's company culture and values to demonstrate your fit and enthusiasm for the role
• Follow up with the hiring manager one week after submitting your application to confirm receipt and express your interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.