Marketing & Kundenbetreuung (m/w/d)

📌 Core Information

🔹 Job Title: Marketing & Kundenbetreuung (m/w/d)

🔹 Company: Jana Flacke

🔹 Location: Balingen, Baden-Württemberg, Germany

🔹 Job Type: Full-Time

🔹 Category: Wellness and Fitness Services

🔹 Date Posted: 2025-06-13

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Frontline customer care and brand representation
• Social media content creation and management
• Newsletter planning and distribution
• Community management and customer dialogue
• Event planning and collaboration
• Idea generation for service development

ASSUMPTION: This role requires a balance of customer-facing and creative tasks, with a focus on maintaining a strong brand presence and enhancing the customer experience.

📋 Key Responsibilities

✅ Welcome and assist customers on-site, ensuring a positive brand experience

✅ Manage customer appointments and organization on-site

✅ Create engaging social media content using platforms like Instagram and Canva

✅ Plan and distribute newsletters to keep customers informed

✅ Maintain and grow the customer community through online and offline interactions

✅ Collaborate on events, actions, and partnerships to promote the brand

✅ Contribute ideas to improve and expand the company's offerings

ASSUMPTION: This role requires strong communication skills, both in-person and online, as well as creativity in content generation and customer engagement.

🎯 Required Qualifications

Education: No specific education requirements mentioned

Experience: Experience in customer care, marketing, or social media is required

Required Skills:

• Proven experience in customer care, marketing, or social media
• Open, friendly, and team-oriented demeanor
• Structured and independent working style
• Interest in health, sports, and lifestyle
• Creativity and strong communication skills

Preferred Skills:

• Experience with specific social media platforms (Instagram, Canva)
• Knowledge of newsletter distribution tools
• Event planning experience

ASSUMPTION: While specific education is not mentioned, relevant experience and skills are crucial for success in this role.

💰 Compensation & Benefits

Salary Range: Industry standards for entry-level marketing and customer care roles in Germany typically range from €22,000 to €30,000 per year. However, this information is not provided by the employer.

Benefits:

• A varied job with purpose
• Freedom for own ideas
• Access to all applications in the freezeclub
• A valued, motivated team
• Development opportunities

Working Hours: Full-time, with specific hours to be determined

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level roles in Germany. Actual compensation may vary based on the employer's discretion.

📌 Applicant Insights

🔍 Company Context

Industry: Wellness and Fitness Services

Company Size: 2-10 employees

Founded: 2023

Company Description:

• Kryotherapie Balingen: The freezeclub in Balingen is a Multi-Cryo-Performance Center using high-performance cryo chambers from Art of Cryo for effective cryo applications.
• Through collaboration with the RemediCool research center in Cologne, the freezeclub offers the latest multi-cryo health systems and combination applications for classic cryotherapy.
• The freezeclub uses unique vital data recording systems like the MCRC Vital X and a precise 4D body scan for cryo application documentation.

Company Specialties:

• Kältetherapie
• Kryotherapie
• 3D- Körperscan
• and Lymphdrainage

Company Website: freezeclub.de

ASSUMPTION: The freezeclub is a specialized wellness center focusing on cryotherapy and related services, with a commitment to using advanced technology and research for effective treatments.

📊 Role Analysis

Career Level: Entry-level (0-2 years)

Reporting Structure: This role reports directly to Jana Flacke, the founder and owner of the freezeclub.

Work Arrangement: On-site, with specific hours to be determined

Growth Opportunities:

• Development of marketing and customer care skills
• Potential expansion into related roles, such as event planning, community building, or marketing specializations
• Opportunities to contribute ideas and innovations to the company's services

ASSUMPTION: This entry-level role offers opportunities for professional growth and development within the company, as well as the chance to make a significant impact on the business.

🌍 Location & Work Environment

Office Type: Wellness center

Office Location(s): Wilhelmstraße 45, Balingen, Baden-Württemberg 72336, DE

Geographic Context:

• Balingen is a mid-sized city in the southwest of Germany, with a population of around 35,000 people.
• The city is known for its historic old town and its location near the Swabian Jura, offering opportunities for outdoor activities.
• The freezeclub is situated in the city center, with easy access to public transportation and nearby amenities.

Work Schedule: Full-time, with specific hours to be determined

ASSUMPTION: Working at the freezeclub in Balingen offers a unique blend of urban and rural environments, with easy access to both city amenities and outdoor recreation opportunities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening interview
• On-site interview with Jana Flacke
• Decision and offer

Key Assessment Areas:

• Customer care and communication skills
• Creativity and content generation
• Teamwork and collaboration
• Problem-solving and adaptability

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Demonstrate your creativity and communication skills through examples of social media content or customer care scenarios
• Show enthusiasm for the company's mission and services

ATS Keywords: Marketing, Kundenbetreuung, Social Media, Instagram, Canva, Newsletter, Community Management, Event Planning, Idea Generation

ASSUMPTION: The application process for this role is likely to be competitive, with a focus on assessing communication skills, creativity, and cultural fit.

🛠️ Tools & Technologies

• Social media platforms: Instagram, Canva
• Newsletter distribution tools (not specified)
• Customer relationship management (CRM) software (not specified)

ASSUMPTION: The specific tools and technologies used in this role may be determined based on the company's existing infrastructure and the successful candidate's recommendations.

👔 Cultural Fit Considerations

Company Values:

• Customer focus
• Innovation and creativity
• Teamwork and collaboration
• Professionalism and excellence

Work Style:

• Customer-oriented and service-minded
• Creative and proactive
• Team-oriented and collaborative
• Adaptable and problem-solving

Self-Assessment Questions:

• Do you have a passion for customer care and a talent for creating engaging content?
• Are you comfortable working in a team and collaborating with others to achieve common goals?
• Do you thrive in a dynamic and innovative environment, where you can contribute ideas and make a difference?

ASSUMPTION: The freezeclub values employees who are passionate about customer care, creative, and committed to working collaboratively to achieve excellence.

⚠️ Potential Challenges

• Managing multiple tasks and priorities in a fast-paced environment
• Adapting to new tools and technologies as the company grows and evolves
• Balancing customer care and creative responsibilities
• Working in a small, closely-knit team with high expectations for performance and collaboration

ASSUMPTION: This role may present challenges related to time management, adaptability, and maintaining a strong work-life balance in a dynamic and growing company.

📈 Similar Roles Comparison

• This role combines customer care and marketing responsibilities, which may differ from more specialized roles in customer care or marketing
• Working in a wellness center may offer unique opportunities and challenges compared to more traditional office environments
• This entry-level role offers opportunities for professional growth and development within the company

ASSUMPTION: This role may differ from other customer care or marketing positions in its focus on wellness services and the need to balance customer care and creative responsibilities.

📝 Sample Projects

• Creating a social media campaign to promote a new cryotherapy service
• Planning and executing an event to launch a new product or service
• Developing a customer referral program to encourage word-of-mouth marketing

ASSUMPTION: These sample projects are designed to give applicants an idea of the types of tasks and responsibilities they may encounter in this role, focusing on marketing, customer care, and event planning.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does the company support the professional growth and development of its employees?
• What are the most important qualities and skills for success in this role, according to the hiring manager?
• How does the company measure the success of its marketing and customer care efforts?
• What opportunities are there for collaboration and teamwork in this role, and how does the company foster a positive work environment?

ASSUMPTION: These interview questions are designed to help applicants better understand the role, the company culture, and the expectations for success in this position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills
• Prepare examples of your social media content or customer care scenarios to demonstrate your creativity and communication skills
• Follow up with Jana Flacke after one week if you have not received a response

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.