Marketing Lead

📌 Core Information

🔹 Job Title: Marketing Lead

🔹 Company: Marriott Vacations Worldwide

🔹 Location: United States

🔹 Job Type: On-site

🔹 Category: Not Specified

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Leading and assisting the marketing team with scheduling and customer engagement
• Providing feedback to managers on team performance
• Scheduling sales presentations and managing customer expectations effectively
• Maintaining high-quality service to exceed sales goals and guest loyalty

ASSUMPTION: The role of Marketing Lead involves both leadership and operational responsibilities to manage and optimize the sales presentation process, focusing on customer satisfaction and goal achievement.

📋 Key Responsibilities

✅ Act as team lead, assisting with scheduling and operational needs

✅ Provide feedback to management on individual performances, recommending additional training as necessary

✅ Schedule sales presentations and manage customer expectations to achieve high standards

✅ Ensure guests attending presentations meet eligibility and show interest in products/services

✅ Use persuasive techniques to increase revenue while maintaining guest loyalty

✅ Welcome, greet, and professionally interact with guests and colleagues

✅ Contribute to team goals by maintaining company standards and safety procedures

ASSUMPTION: The responsibilities are designed to enhance team efficiency and customer satisfaction by leveraging leadership skills and marketing expertise.

🎯 Required Qualifications

Education: Not specified; presumably requires at least a high school diploma or equivalent.

Experience: Experience in sales or customer service, particularly concierge, telemarketing, or sales presentations, is preferred.

Required Skills:

• Sales and Customer Service
• Guest Interaction and Scheduling
• Team Leadership

Preferred Skills:

• Concierge Experience
• Telemarketing

ASSUMPTION: While specific educational qualifications are not listed, relevant experience and skills in sales and customer service are necessary to succeed in the role.

💰 Compensation & Benefits

Salary Range: Not specified; likely competitive within the hospitality industry based on the size and reputation of the company.

Benefits:

• Medical, Dental, Vision, and 401K
• Travel Discounts and Credit Union Membership
• Tuition Reimbursement and Professional Counseling

Working Hours: 40 hours per week with flexibility, including weekends and holidays.

ASSUMPTION: Compensation includes a comprehensive benefits package typical of large hospitality companies, focusing on employee well-being and development opportunities.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, with a focus on vacation ownership and travel

Company Size: 10,001+ employees, offering vast resources and career opportunities

Founded: Not specified, although the company has a long-standing reputation in the hospitality industry.

Company Description:

• Global leader in vacation ownership and leisure travel
• Committed to caring and collaborative culture
• Focused on delivering unforgettable experiences and growth for employees

Company Specialties:

• Resort Operations and Customer Service
• Sales and Marketing
• Vacation Ownership and Leisure Travel

Company Website: https://www.marriottvacationsworldwide.com/

ASSUMPTION: The company’s emphasis on culture and employee care suggests a supportive environment for career development.

📊 Role Analysis

Career Level: Entry-level, ideal for those looking to advance in sales and marketing within the hospitality industry

Reporting Structure: Reports to the Marketing Manager or higher management

Work Arrangement: Full-time on-site, requiring flexibility for weekends and holidays

Growth Opportunities:

• Potential for advancement to senior leadership roles
• Access to diverse career paths within the company
• Exposure to diverse marketing and operational strategies

ASSUMPTION: The role provides foundational experience and numerous pathways for career growth within a large, established organization.

🌍 Location & Work Environment

Office Type: On-site work at various resort locations across the U.S.

Office Location(s): Not specified; likely multiple resort locations considering the company’s presence across the U.S.

Geographic Context:

• Opportunities to work in scenic resort locations
• Potential for relocation or travel within the U.S.
• Exposure to diverse cultural and geographic settings

Work Schedule: Primarily full-time, adjusted for coverage on weekends and holidays as needed.

ASSUMPTION: Working in a resort setting may offer unique advantages and challenges, such as dealing with vacationing guests and working in scenic environments.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Phone or virtual interview with HR
• In-person or panel interview with marketing team leads

Key Assessment Areas:

• Sales and customer interaction skills
• Leadership and feedback capabilities
• Flexibility and problem-solving in a dynamic environment

Application Tips:

• Highlight relevant sales and customer service experience
• Demonstrate flexibility and commitment to working in a resort setting
• Showcase leadership or team management experiences

ATS Keywords: Marketing Lead, Sales, Customer Service, Team Leadership, Resort Operations

ASSUMPTION: The recruitment process aims to evaluate both technical skills and cultural fit within the company’s hospitality-focused environment.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software
• Scheduling and presentation tools
• Communication platforms (email, phone systems)

ASSUMPTION: Assumes familiarity with CRM and scheduling software given the role's emphasis on managing sales presentations and customer interactions.

👔 Cultural Fit Considerations

Company Values:

• Innovation and Excellence
• Integrity and Collaboration
• Customer-Centric Approaches

Work Style:

• Collaborative and team-oriented
• Flexible and adaptable to changing guest needs
• Committed to maintaining high service standards

Self-Assessment Questions:

• How do you prioritize customer service excellence?
• What leadership experiences can you bring to the team?
• How do you handle high-pressure situations or guest complaints?

ASSUMPTION: The company values align with creating a supportive, collaborative environment prioritizing customer satisfaction and employee growth.

⚠️ Potential Challenges

• Managing diverse guest expectations and needs
• Balancing flexible work hours, including weekends and holidays
• Meeting sales goals and maintaining guest loyalty
• Adapting quickly to operational changes in a dynamic environment

ASSUMPTION: Challenges are typical of a high-paced, customer-facing role within the hospitality sector, requiring resilience and adaptability.

📈 Similar Roles Comparison

• Other hospitality marketing roles often involve more digital marketing focus
• Similar positions may offer different benefits packages depending on company size
• Roles at smaller companies might involve broader responsibilities

ASSUMPTION: Compared to roles in smaller organizations, this position provides a focused set of responsibilities within a large, structured company environment.

📝 Sample Projects

• Coordinating and executing a large-scale sales presentation event
• Developing training programs to enhance team performance
• Implementing CRM strategies to improve guest engagement and feedback

ASSUMPTION: Projects likely emphasize sales, guest engagement, and team coordination to meet organizational goals.

❓ Key Questions to Ask During Interview

• What are the key performance indicators for this role?
• How does the company support continuous employee development?
• What technologies or tools are primarily used for guest engagement?
• Can you provide examples of career progression from this role?
• What strategies are in place for managing work-life balance?

ASSUMPTION: Questions aimed at understanding expectations, support systems, and growth opportunities within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Marriott Vacations Worldwide Careers page
• Prepare for a potential phone or virtual interview
• Gather references and update your resume with a focus on relevant experiences
• Review key sales and customer service skills beforehand
• Stay informed about company updates and industry trends

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.