📌 Core Information
🔹 Job Title: Marketing Operations Representative
🔹 Company: Resorts Casino Hotel
🔹 Location: Atlantic City, New Jersey
🔹 Job Type: Temporary
🔹 Category: Hospitality
🔹 Date Posted: June 4, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing player accounts and issuing complimentary amenities
- Promoting the Resorts Players Club and enrolling guests
- Working promotional games, birthday parties, and bingo events
- Greeting and assisting guests, ensuring superior customer service
ASSUMPTION: This role requires strong customer service skills and the ability to work well under pressure in a fast-paced environment.
📋 Key Responsibilities
✅ Issuing complimentary amenities based on player activity, distributing promotional prizes, gifts, and collateral
✅ Creating new player accounts and replacement cards
✅ Introducing and informing guests about the Resorts Players Club
✅ Issuing PIN numbers for guest accounts and promotional coupons
✅ Working promotional games, birthday parties, and bingo events with enthusiasm
✅ Issuing and maintaining accurate coin coupon banks
✅ Greeting and dispatching buses
✅ Resolving problems and complaints of guests and bringing them to the attention of management
ASSUMPTION: This role involves a high level of customer interaction and problem-solving, as well as the ability to work independently and manage multiple tasks.
🎯 Required Qualifications
Education: High school diploma or equivalent
Experience: Minimum of 2 years of promotions and special events experience preferred
Required Skills:
- Strong oral communication skills
- Knowledge of Excel and Microsoft Word
- Ability to work flexible hours
Preferred Skills:
- Previous experience in the hospitality industry
- Bilingual or multilingual skills
ASSUMPTION: While not explicitly stated, previous experience in promotions or special events is likely beneficial for this role.
💰 Compensation & Benefits
Salary Range: $25,000 - $35,000 per year (Estimated based on industry standards for similar roles and experience levels)
Benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan
- Employee discounts on hotel rooms, shows, and dining
- Paid time off and holidays
Working Hours: Full-time, 40 hours per week, including evenings, weekends, and holidays as needed
ASSUMPTION: The salary range is an estimate based on industry standards for similar roles and experience levels. The actual salary may vary based on factors such as company performance and individual performance.
📌 Applicant Insights
🔍 Company Context
Industry: Hospitality, specifically gaming and entertainment
Company Size: 1,001-5,000 employees
Founded: 1978
Company Description:
- Resorts Casino Hotel is a premier gaming and entertainment destination in Atlantic City
- Offers a wide range of gaming options, dining, and entertainment
- Emphasizes customer service and creating memorable experiences
Company Specialties:
- Casino gaming
- Hotel accommodations
- Dining and entertainment
- Convention and meeting spaces
Company Website: http://www.ResortsAC.com
ASSUMPTION: Resorts Casino Hotel is a well-established company in the hospitality industry, with a focus on providing high-quality gaming and entertainment experiences for its guests.
📊 Role Analysis
Career Level: Entry-level to mid-level
Reporting Structure: Reports directly to the Marketing Operations Manager
Work Arrangement: On-site, full-time
Growth Opportunities:
- Advancement to supervisory or management roles within the marketing department
- Cross-training and development opportunities within the broader hospitality industry
ASSUMPTION: This role offers opportunities for career growth and development within the marketing department and the broader hospitality industry.
🌍 Location & Work Environment
Office Type: Casino resort
Office Location(s): 1133 Boardwalk, Atlantic City, New Jersey 08401, US
Geographic Context:
- Atlantic City is a popular tourist destination on the Jersey Shore
- The casino resort is located on the famed Atlantic City Boardwalk
- The area offers a variety of dining, entertainment, and recreational opportunities
Work Schedule: Full-time, including evenings, weekends, and holidays as needed
ASSUMPTION: The work environment is fast-paced and dynamic, with a focus on providing high-quality customer service and entertainment experiences.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Background check and drug test
Key Assessment Areas:
- Customer service skills
- Problem-solving abilities
- Communication and interpersonal skills
- Knowledge of the gaming and hospitality industries
Application Tips:
- Highlight relevant experience in promotions, special events, or customer service
- Tailor your resume to emphasize skills and experiences relevant to the role
- Prepare examples of problem-solving scenarios and customer service experiences
ATS Keywords: Marketing Operations, Promotions, Special Events, Customer Service, Gaming, Hospitality
ASSUMPTION: The application process is likely to involve multiple stages, with a focus on assessing customer service skills and problem-solving abilities.
🛠️ Tools & Technologies
- Microsoft Excel
- Microsoft Word
- Customer relationship management (CRM) software
- Point-of-sale (POS) systems
ASSUMPTION: The tools and technologies required for this role are likely to be specific to the gaming and hospitality industries, with a focus on customer relationship management and point-of-sale systems.
👔 Cultural Fit Considerations
Company Values:
- Customer-focused
- Teamwork
- Integrity
- Innovation
- Fun and excitement
Work Style:
- Fast-paced and dynamic
- Team-oriented and collaborative
- Customer-focused and service-driven
Self-Assessment Questions:
- Do you have strong customer service skills and the ability to work well under pressure?
- Are you comfortable working in a fast-paced, dynamic environment?
- Do you have experience working in the gaming or hospitality industries?
ASSUMPTION: Resorts Casino Hotel values employees who are customer-focused, team-oriented, and able to work well in a fast-paced, dynamic environment.
⚠️ Potential Challenges
- Working evenings, weekends, and holidays as needed
- Dealing with difficult or upset customers
- Managing multiple tasks and priorities in a fast-paced environment
- Adapting to changes in promotions, events, and special offers
ASSUMPTION: The role may present challenges related to working non-standard hours, managing difficult customers, and adapting to a fast-paced, dynamic work environment.
📈 Similar Roles Comparison
- Marketing Coordinator - Responsible for coordinating marketing campaigns and events, but may not have direct customer interaction
- Event Planner - Focuses on planning and executing events, but may not have direct responsibility for promotions or customer service
- Customer Service Representative - Primarily responsible for customer service, but may not have direct responsibility for promotions or events
ASSUMPTION: This role combines elements of marketing, promotions, event planning, and customer service, making it unique within the hospitality industry.
📝 Sample Projects
- Planning and executing a promotional event, including coordinating with vendors, managing budgets, and ensuring customer satisfaction
- Developing and implementing a customer loyalty program, including tracking customer data and analyzing results
- Creating and distributing promotional materials, including flyers, posters, and email campaigns
ASSUMPTION: Sample projects for this role may involve planning and executing promotions, managing customer data, and creating promotional materials.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does this role fit into the broader marketing and promotions strategy for the casino resort?
- What opportunities are there for growth and development within the marketing department and the broader hospitality industry?
- How does the company support work-life balance for employees working non-standard hours?
- What are the most important qualities and skills for success in this role?
ASSUMPTION: Asking thoughtful questions during the interview process can help demonstrate your interest in the role and provide valuable insights into the work environment and company culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience in promotions, special events, or customer service
- Prepare a cover letter explaining your interest in the role and how your skills and experiences make you a strong fit
- Prepare examples of problem-solving scenarios and customer service experiences to discuss during the interview
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
