Marketing Operations Representative - Part Time (SWING SHIFT)

📌 Core Information

🔹 Job Title: Marketing Operations Representative - Part Time (SWING SHIFT)

🔹 Company: Ocean Casino Resort

🔹 Location: Atlantic City, New Jersey, United States

🔹 Job Type: Part-Time

🔹 Category: Hospitality & Tourism

🔹 Date Posted: May 16, 2025

🔹 Experience Level: Entry Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service to guests
• Managing the Player’s Club and Special Events registration process
• Assisting in the setup and execution of Special Events and Promotions
• Collaborating with team members to ensure smooth operations

ASSUMPTION: This role requires a high level of customer service skills and the ability to work well under pressure in a fast-paced environment.

📋 Key Responsibilities

✅ Greet guests with a positive and cheerful demeanor, providing excellent customer service

✅ Register guests for the Player’s Club or Special Events, inputting their information into the database

✅ Explain loyalty card programs and rewards to team members and customers

✅ Enroll customers into the loyalty card program, issuing cards, and emphasizing rewards and benefits

✅ Maintain awareness of and communicate property-wide company promotions, events, and programs

✅ Assist in the placement and removal of stanchion ropes, signage, and other physical requirement set-up items

✅ Prepare registration items for Special Events and promotions

✅ Comply with all New Jersey regulatory requirements, departmental, and company policies

✅ Maintain confidentiality of all Ocean Casino Resort trade secrets and proprietary information

ASSUMPTION: This role involves exposure to casino-related environmental factors, including second-hand smoke, excessive noise, and stress related to servicing customers in a high-pressure, fast-paced environment.

🎯 Required Qualifications

Education: High School Diploma or equivalent GED preferred

Experience: No specific experience required, but previous customer service experience is a plus

Required Skills:

• Excellent communication skills
• Superior customer service skills
• Ability to manage difficult customer situations
• Proficiency in data entry and using computers
• Ability to work flexible hours, including weekends and holidays
• Ability to lift at least 25 lbs

Preferred Skills:

• Previous experience in a casino or hospitality environment
• Bilingual or multilingual skills

ASSUMPTION: While not explicitly stated, previous customer service experience and familiarity with casino or hospitality environments would be beneficial for this role.

💰 Compensation & Benefits

Salary Range: $25,000 - $30,000 per year (Based on industry standards for part-time entry-level positions in Atlantic City)

Benefits:

• Free meal on shift
• Training & Development
• Free Parking
• Paid Time Off

Working Hours: 20 hours per week, with flexible scheduling including weekends and holidays

ASSUMPTION: The salary range provided is an estimate based on industry standards for part-time entry-level positions in Atlantic City. Actual compensation may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: Gambling Facilities and Casinos

Company Size: 1,001-5,000 employees

Founded: 2018

Company Description:

• Ocean Casino Resort offers unparalleled ocean views and a wide array of unique experiences.
• As the tallest building in Atlantic City, it features 1,399 rooms, five swimming pools, and distinctive dining and entertainment venues.
• The casino resort is committed to providing exceptional customer service and creating memorable experiences for its guests.

Company Specialties:

• Casino gaming
• Hotel accommodations
• Dining and entertainment
• Meetings and events

Company Website: http://www.theoceanac.com

ASSUMPTION: Ocean Casino Resort is a popular destination in Atlantic City, offering a wide range of experiences for its guests. This role is crucial in ensuring that guests have a positive and memorable experience.

📊 Role Analysis

Career Level: Entry Level

Reporting Structure: This role reports directly to the Marketing Operations Manager

Work Arrangement: Part-time, on-site, with flexible scheduling including weekends and holidays

Growth Opportunities:

• Progression to full-time positions within the Marketing Operations department or other departments within the casino resort
• Development of customer service and communication skills
• Exposure to various aspects of casino resort operations

ASSUMPTION: While this is an entry-level position, there are opportunities for growth and development within the company.

🌍 Location & Work Environment

Office Type: Casino resort environment

Office Location(s): 500 Boardwalk, Atlantic City, New Jersey 08401, US

Geographic Context:

• Atlantic City is a popular tourist destination known for its casinos, boardwalk, and beaches
• The casino resort is located on the famous Atlantic City Boardwalk, offering easy access to various attractions and amenities
• Atlantic City has a humid subtropical climate, with mild winters and warm, humid summers

Work Schedule: 20 hours per week, with flexible scheduling including weekends and holidays

ASSUMPTION: The work environment can be fast-paced and high-pressure, with exposure to casino-related environmental factors. However, it also offers the opportunity to work in a dynamic and exciting atmosphere.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the Marketing Operations Manager
• Background check and reference check
• Job offer

Key Assessment Areas:

• Customer service skills
• Communication skills
• Problem-solving abilities
• Adaptability to a fast-paced environment
• Familiarity with casino or hospitality environments

Application Tips:

• Highlight any previous customer service experience and relevant skills
• Tailor your resume and cover letter to emphasize your enthusiasm for the role and the casino resort industry
• Prepare examples of how you have handled difficult customer situations in the past
• Demonstrate your ability to work well under pressure and in a fast-paced environment

ATS Keywords: Customer Service, Data Entry, Event Setup, Communication, Loyalty Programs, Problem Solving, Teamwork, Confidentiality

ASSUMPTION: The application process may involve multiple steps, including a phone or video screening and an in-person or virtual interview with the Marketing Operations Manager. It is essential to be prepared to demonstrate your customer service skills and adaptability to a fast-paced environment.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software
• Database management systems
• Point-of-sale (POS) systems
• Microsoft Office Suite (Word, Excel, etc.)

ASSUMPTION: While not explicitly stated, proficiency in using customer relationship management software, database management systems, and point-of-sale systems is essential for this role.

👔 Cultural Fit Considerations

Company Values:

• Customer Focus
• Integrity
• Teamwork
• Excellence
• Innovation

Work Style:

• Fast-paced and high-pressure environment
• Collaborative and team-oriented
• Focus on exceptional customer service
• Adaptability to changing priorities and demands

Self-Assessment Questions:

• Do you thrive in fast-paced, high-pressure environments?
• Are you able to maintain a positive and cheerful demeanor while managing difficult customer situations?
• Do you enjoy working as part of a team to achieve common goals?
• Are you comfortable working flexible hours, including weekends and holidays?

ASSUMPTION: Ocean Casino Resort values employees who are customer-focused, integrity-driven, and committed to working collaboratively to provide exceptional customer service. Prospective candidates should assess their fit with these values and work style preferences.

⚠️ Potential Challenges

• Exposure to casino-related environmental factors, including second-hand smoke, excessive noise, and stress related to servicing customers in a high-pressure, fast-paced environment
• Working flexible hours, including weekends and holidays
• Managing difficult customer situations and responding promptly to customer needs and requests
• Adapting to changing priorities and demands in a fast-paced environment

ASSUMPTION: While this role offers the opportunity to work in a dynamic and exciting atmosphere, it also presents various challenges that prospective candidates should be prepared to face.

📈 Similar Roles Comparison

• Compared to other entry-level customer service roles, this position offers the unique opportunity to work in a casino resort environment, gaining exposure to various aspects of casino resort operations
• While the core responsibilities of this role are similar to other customer service positions, the fast-paced and high-pressure environment of a casino resort sets it apart
• This role provides an excellent starting point for a career in the hospitality and tourism industry, with opportunities for growth and development within the company

ASSUMPTION: While this role shares similarities with other entry-level customer service positions, its unique setting and demands make it a distinct opportunity for prospective candidates.

📝 Sample Projects

• Assisting in the planning and execution of a large-scale casino resort event, such as a concert or sports tournament
• Developing and implementing a customer loyalty program to enhance guest experiences and encourage repeat visits
• Collaborating with team members to create and distribute promotional materials for upcoming events and promotions

ASSUMPTION: While not explicitly stated, this role may involve working on projects that contribute to the overall success of the casino resort and enhance the guest experience.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
• How does this role contribute to the overall success of the casino resort, and what are the key performance indicators (KPIs) for this position?
• What opportunities are there for growth and development within the Marketing Operations department or other departments within the casino resort?
• How does the company support employees in maintaining a healthy work-life balance, especially when working flexible hours?
• What are the most rewarding aspects of working in a casino resort environment, and how can I make the most of this unique opportunity?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in and understanding of the role and the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your customer service experience and enthusiasm for the role and the casino resort industry
• Prepare examples of how you have handled difficult customer situations in the past
• Demonstrate your ability to work well under pressure and in a fast-paced environment
• Follow up with the hiring manager within one week of submitting your application to express your interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.