Marketing Operations Supervisor

📌 Core Information

🔹 Job Title: Marketing Operations Supervisor

🔹 Company: Remitly

🔹 Location: PHL-RE Shared Services-Manila, Philippines

🔹 Job Type: Full-Time

🔹 Category: Marketing

🔹 Date Posted: June 3, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing multiple marketing projects from inception to completion
• Prioritizing project traffic and monitoring team capacity using project management tools
• Providing marketing insights and narratives for ongoing campaigns to both local and US teams
• Developing thought leadership ideas and campaign strategies
• Supporting business units in marketing plan development and specialized area marketing
• Collaborating with stakeholders and operations manager for planning, implementation, and problem-solving
• Initiating and executing process improvements for the business

ASSUMPTION: This role requires strong project management, leadership, and communication skills to effectively manage multiple marketing projects and collaborate with various stakeholders.

📋 Key Responsibilities

✅ Project manage various marketing projects from start to end

✅ Manage project traffic and prioritization using PM tools like monday.com

✅ Provide marketing insights and narratives for ongoing campaigns to local and US teams

✅ Develop thought leadership ideas and campaign strategies

✅ Support business units in marketing plan development and specialized area marketing

✅ Collaborate with stakeholders and operations manager for planning, implementation, and problem-solving

✅ Initiate and execute process improvements for the business

✅ Execute special projects/assignments as needed

✅ Achieve or exceed REPH key initiatives and operational targets

✅ Provide 2nd level handling of escalations related to operational or functional issues

✅ Lead and implement process improvement projects (Kaizen, Lean, or Six Sigma)

✅ Manage tools and resources, and monitor team workload and assignments

ASSUMPTION: This role involves a mix of project management, operational, and strategic responsibilities, requiring a versatile and adaptable candidate.

🎯 Required Qualifications

Education: Bachelor's Degree holder

Experience: Demonstrated experience supporting or managing marketing or operations campaigns

Required Skills:

• In-depth understanding of business process and operations
• Strong leadership skills and ability to work with various personalities
• Organized and systematic in handling tasks
• Analytical and can provide sound recommendations for improvement
• Proficient trouble-shooting skills
• Proactive in stakeholder management, project ownership, and team coordination
• Meticulous attention to detail
• Very decisive and result-oriented
• Ability to work under pressure
• Ability to interpret and understand information to see the bigger picture
• Willing to work on mid-shift

Preferred Skills:

• Experience in financial services or fintech industry
• Fluency in multiple languages

ASSUMPTION: While not explicitly stated, experience in marketing or operations within the financial services or fintech industry would be beneficial for this role.

💰 Compensation & Benefits

Salary Range: PHP 50,000 - 70,000 per month (based on industry standards for a Marketing Operations Supervisor with 2-5 years of experience in the Philippines)

Benefits:

• Health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off (vacation, sick, and holidays)
• Employee assistance program
• Tuition reimbursement
• Employee discounts on Remitly services

Working Hours: 40 hours per week, with flexibility to work on mid-shift as needed

ASSUMPTION: The salary range is estimated based on industry standards for a Marketing Operations Supervisor with the given experience level in the Philippines. Actual compensation may vary based on factors such as skills, qualifications, and business needs.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services. Remitly is an international payments company that leverages digital channels to send money internationally.

Company Size: 1,001-5,000 employees. As a mid-sized company, Remitly offers opportunities for growth and collaboration while maintaining a relatively flat organizational structure.

Founded: 2011. Remitly has been operating for over a decade, providing stability and experience in the market.

Company Description:

• Remitly is an international payments company that leverages digital channels, including mobile phones, to send money internationally.
• The company's digital products are fundamentally faster, less expensive, and far more convenient for customers to send money across borders.
• Remitly is committed to transforming lives through trusted financial services that transcend borders.

Company Specialties:

• Mobile Payments
• Remittance
• Digital Money Transfer
• Banking
• Fintech
• Lending

Company Website: http://www.remitly.com

ASSUMPTION: Remitly's focus on digital channels and international money transfers sets it apart in the financial services industry, offering unique opportunities for growth and innovation.

📊 Role Analysis

Career Level: Mid-level. This role requires a balance of strategic thinking, project management, and operational execution, placing it at the mid-level of the career spectrum.

Reporting Structure: This role reports directly to the Operations Manager and collaborates with various business units and stakeholders.

Work Arrangement: On-site, with flexibility to work on mid-shift as needed. This arrangement allows for better collaboration and coordination with the local and US teams.

Growth Opportunities:

• Expanding skills and knowledge in marketing, operations, and project management
• Gaining experience working with cross-functional teams and stakeholders
• Potential for career progression into management or specialized roles within marketing or operations

ASSUMPTION: This role offers opportunities for professional growth through exposure to various aspects of marketing and operations, as well as collaboration with diverse teams.

🌍 Location & Work Environment

Office Type: Shared Services. The PHL-RE Shared Services-Manila office is a centralized support function for Remitly's global operations.

Office Location(s): Manila, Philippines

Geographic Context:

• The Philippines is known for its strong English proficiency, making it an ideal location for international business operations.
• Manila offers a vibrant and diverse culture, with numerous entertainment and leisure options for employees.
• The city has a tropical marine climate, with temperatures ranging from 21°C to 32°C (70°F to 90°F) throughout the year.

Work Schedule: 40 hours per week, with flexibility to work on mid-shift as needed. This schedule allows for better alignment with local and US teams' working hours.

ASSUMPTION: The shared services office environment in Manila provides a supportive and collaborative work culture, with opportunities for growth and development.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-depth behavioral and technical interviews
• Final round with hiring manager or panel

Key Assessment Areas:

• Project management skills
• Leadership and teamwork
• Problem-solving and analytical thinking
• Communication and interpersonal skills
• Cultural fit and alignment with Remitly's values

Application Tips:

• Tailor your resume to highlight relevant marketing, operations, and project management experience
• Prepare examples of your project management and leadership skills
• Research Remitly's company culture and values to demonstrate your fit
• Practice common interview questions and be prepared to discuss your problem-solving approach

ATS Keywords: Marketing Operations, Project Management, Stakeholder Management, Process Improvement, Marketing Campaigns, Operational Efficiency, Team Coordination, Attention to Detail, Decision Making, Problem Solving

ASSUMPTION: Remitly's interview process focuses on assessing candidates' skills, experience, and cultural fit, with a strong emphasis on problem-solving and leadership abilities.

🛠️ Tools & Technologies

• Project management tools: monday.com
• Marketing automation tools: (not specified)
• Operational tools: (not specified)

ASSUMPTION: While not explicitly stated, candidates should be comfortable using project management tools and marketing automation platforms, as well as other operational tools relevant to the role.

👔 Cultural Fit Considerations

Company Values:

• Customer-obsessed
• Humble
• Collaborative
• Inventive
• Trustworthy

Work Style:

• Results-driven
• Adaptable and flexible
• Strong communicator and team player
• Proactive and solution-oriented

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic environment?
• Are you comfortable working with diverse teams and stakeholders?
• Do you have a proven track record of delivering results under tight deadlines?

ASSUMPTION: Remitly values candidates who are customer-focused, collaborative, and results-driven, with a strong ability to adapt and communicate effectively in a dynamic work environment.

⚠️ Potential Challenges

• Managing multiple projects and priorities effectively
• Working with diverse teams and stakeholders across different time zones
• Adapting to changes in processes and priorities
• Meeting tight deadlines and maintaining high-quality standards

ASSUMPTION: This role presents unique challenges related to project management, stakeholder communication, and adaptability, requiring a versatile and resilient candidate.

📈 Similar Roles Comparison

• Compared to a Marketing Manager, this role has a stronger focus on project management and operational efficiency, with less emphasis on strategic planning and team leadership
• In contrast to an Operations Manager, this role involves more hands-on project management and marketing tasks, with less focus on overall operational strategy and team management
• Career progression from this role could lead to specialized marketing or operations management positions, or transition into a more strategic or leadership-focused role

ASSUMPTION: This role offers a unique blend of marketing and operations responsibilities, setting it apart from similar positions and providing opportunities for career growth and development.

📝 Sample Projects

• Managing a large-scale marketing campaign from inception to completion, including planning, execution, and analysis
• Implementing a process improvement initiative to enhance operational efficiency and reduce costs
• Collaborating with cross-functional teams to develop and execute a new product launch plan

ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for this role, from marketing campaign management to operational improvement and cross-functional collaboration.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics within the Marketing Operations department?
• How does this role contribute to Remitly's overall business strategy and growth objectives?
• What are the most significant challenges facing the Marketing Operations team currently, and how can this role help address them?
• What opportunities are there for professional development and growth within this role and the broader organization?
• How does Remitly support work-life balance for its employees, particularly those working in shared services roles?

ASSUMPTION: These interview questions aim to provide insight into the role's context, challenges, and growth opportunities, as well as Remitly's company culture and support for employee development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant marketing, operations, and project management experience
• Prepare a cover letter explaining your interest in the role and how your skills and experience make you a strong fit
• Research Remitly's company culture and values to demonstrate your fit and alignment
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.