📌 Core Information
🔹 Job Title: Marketing Program Specialist
🔹 Company: SEDAA
🔹 Location: Fully Remote (within USA)
🔹 Job Type: Full-time
🔹 Category: Marketing
🔹 Date Posted: May 7, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Fully Remote
🚀 Job Overview
Key aspects of this role include:
- Operating and supporting two key marketing programs: Opal and Get Social
- Leading day-to-day operations, user engagement, and community building for Opal
- Providing operational support and content management for Get Social
- Collaborating with cross-functional teams and stakeholders
- Working with planning and collaboration tools, and employee advocacy platforms
ASSUMPTION: This role requires a high level of organization, operational excellence, and strong communication skills to manage multiple priorities and stakeholders effectively.
📋 Key Responsibilities
✅ Lead day-to-day operations for Opal, including user support, training, and platform management (80%)
✅ Conduct discovery calls, onboard new users, and create demo boards for Opal
✅ Maintain Opal University, manage the Opal SharePoint site, and create resources for users
✅ Host weekly office hours and monthly Team Captain meetings to foster cross-team knowledge sharing
✅ Manage intake requests, oversee platform configuration changes, and uphold governance best practices
✅ Handle license management, access requests, and usage compliance for Opal
✅ Provide light operational support and content management for Get Social (20%)
✅ Serve as the program's operational backup as needed
ASSUMPTION: The role requires a balance of operational tasks, user support, and stakeholder management, with a focus on Opal's day-to-day operations.
🎯 Required Qualifications
Education: Bachelor's degree in Marketing, Business, or a related field
Experience: 2-5 years of experience in program management, tool implementation, or operational roles
Required Skills:
- Proven experience with planning or collaboration tools like Opal, Sprinklr, Khoros, Wrike, etc.
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Ability to thrive in cross-functional settings and engage stakeholders effectively
- Creative problem-solving aptitude
Preferred Skills:
- Experience with employee advocacy platforms like EveryoneSocial
- Marketing experience
- Experience working in large, global organizations or matrixed teams
ASSUMPTION: Candidates should have a strong operational background, excellent communication skills, and experience with relevant tools to excel in this role.
💰 Compensation & Benefits
Salary Range: $40,000 - $60,000 per annum
Benefits:
- Fully remote work arrangement
- Opportunity to work with a purpose-driven, future-focused mission
Working Hours: 40 hours per week
ASSUMPTION: The salary range is estimated based on industry standards for marketing program specialists with 2-5 years of experience and a remote work arrangement.
📌 Applicant Insights
🔍 Company Context
Industry: Business Consulting and Services
Company Size: 11-50 employees
Founded: 2000
Company Description:
- SEDAA is a thought and resource partner building employee capability and organizational capacity to drive business transition and transformation in the 21st century.
- The company focuses on building employee capability to drive and respond to change, problem-solve, and collaborate, resulting in high individual and team performance.
- SEDAA also builds organizational capacity to be productive and disruptive, introducing new products and industry leadership.
Company Specialties:
- Change Management
- Training
- Change Communication
- Team Building and Meeting Facilitation
- Graphic Recording and Process Development
- Program Management
- Business Analysis
- Organizational Development
- Business Strategy
- Metrics and ROI
Company Website: http://www.sedaa.net
ASSUMPTION: SEDAA's focus on employee capability and organizational capacity suggests a dynamic and collaborative work environment, with a strong emphasis on professional development.
📊 Role Analysis
Career Level: Mid-level marketing professional
Reporting Structure: Reports to a dual-role leader overseeing both Opal and Get Social
Work Arrangement: Fully remote, with the option for on-site work if needed
Growth Opportunities:
- Potential to expand responsibilities based on performance and company growth
- Opportunity to work on high-impact marketing programs and gain exposure to various teams
- Possibility to develop skills in program management, operational excellence, and stakeholder communication
ASSUMPTION: This role offers growth opportunities through expanded responsibilities, skill development, and exposure to diverse teams within the company.
🌍 Location & Work Environment
Office Type: Fully remote, with the option for on-site work if needed
Office Location(s): New York, NY (if on-site work is required)
Geographic Context:
- SEDAA is headquartered in San Ramon, CA, but this role can be performed remotely from anywhere within the USA.
- The company has a strong presence in the business consulting and services industry, with a focus on employee capability and organizational capacity.
- SEDAA's remote work arrangement offers flexibility and the opportunity to work from various locations within the USA.
Work Schedule: Full-time, 40 hours per week, with flexible hours to accommodate different time zones
ASSUMPTION: The fully remote work arrangement allows for greater flexibility and work-life balance, while still providing opportunities for on-site collaboration and team building.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-depth interview with the hiring manager
- Final interview with the team or additional stakeholders
Key Assessment Areas:
- Operational skills and experience with relevant tools
- Communication and stakeholder management abilities
- Problem-solving and creative thinking
- Alignment with SEDAA's mission and values
Application Tips:
- Highlight relevant experience with planning or collaboration tools and employee advocacy platforms
- Demonstrate strong communication skills and the ability to manage multiple priorities
- Tailor your resume and cover letter to emphasize your operational experience and relevant skills
- Prepare for behavioral interview questions that focus on your problem-solving and stakeholder management abilities
ATS Keywords: Opal, Sprinklr, Khoros, Wrike, EveryoneSocial, program management, operational excellence, stakeholder communication, user engagement, community building, content management, YouTube strategy, channel management, video production, storytelling, scriptwriting, video editing
ASSUMPTION: The interview process will focus on assessing the candidate's operational skills, communication abilities, and cultural fit with SEDAA's mission and values.
🛠️ Tools & Technologies
- Opal
- Sprinklr
- Khoros
- Wrike
- EveryoneSocial
- Microsoft Office
- Adobe Premiere Pro (for video editing)
ASSUMPTION: The role requires experience with planning or collaboration tools, employee advocacy platforms, and video editing software, depending on the specific responsibilities.
👔 Cultural Fit Considerations
Company Values:
- Collaboration
- Innovation
- Integrity
- Accountability
- Respect
- Excellence
Work Style:
- Dynamic and fast-paced
- Collaborative and cross-functional
- Focused on operational excellence and stakeholder management
Self-Assessment Questions:
- How do you approach managing multiple priorities and stakeholders in a dynamic work environment?
- Can you provide an example of a time when you used operational excellence to improve a process or tool?
- How do you ensure effective communication and collaboration with cross-functional teams?
ASSUMPTION: SEDAA values candidates who can thrive in a dynamic, collaborative environment and demonstrate strong operational skills, communication abilities, and a commitment to the company's mission and values.
⚠️ Potential Challenges
- Managing multiple priorities and stakeholders in a fast-paced, dynamic environment
- Balancing operational tasks, user support, and stakeholder management
- Adapting to new tools and platforms as needed
- Working remotely and maintaining effective communication with distributed teams
ASSUMPTION: These challenges can be overcome with strong organizational skills, effective communication, and a proactive approach to problem-solving.
📈 Similar Roles Comparison
- Marketing Program Manager: Focuses more on strategy and roadmap development, with less emphasis on day-to-day operations and user support
- Marketing Operations Manager: Oversees marketing operations and processes, with a broader scope than this role, which is focused on specific programs
- Marketing Project Manager: Manages marketing projects and campaigns, with less emphasis on program management and user support
ASSUMPTION: This role is unique in its focus on day-to-day operations, user engagement, and community building for specific marketing programs.
📝 Sample Projects
- Developing and implementing a user onboarding process for Opal
- Creating a living Opal playbook to uphold governance best practices
- Managing content production and uploads for Get Social
- Hosting weekly office hours and monthly Team Captain meetings to foster cross-team knowledge sharing
ASSUMPTION: These sample projects demonstrate the role's focus on operational excellence, user support, and stakeholder management.
❓ Key Questions to Ask During Interview
- How does this role fit into the overall marketing strategy and roadmap for SEDAA?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does the dual-role leader overseeing both Opal and Get Social support the success of this role?
- What opportunities are there for growth and development within SEDAA?
- How does SEDAA foster a collaborative and innovative work environment?
ASSUMPTION: These questions demonstrate the candidate's interest in the role's strategic fit, priorities, support, growth opportunities, and company culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your operational experience, relevant skills, and alignment with SEDAA's mission and values
- Prepare for behavioral interview questions that focus on your problem-solving and stakeholder management abilities
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
