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Marketing Representative

SERVPRO of ICC, LLC
Full-time
On-site
Marshall, Missouri, United States
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Marketing Representative

πŸ”Ή Company: SERVPRO of ICC, LLC

πŸ”Ή Location: Marshall, Missouri, United States

πŸ”Ή Job Type: Full-Time

πŸ”Ή Category: Marketing & Sales

πŸ”Ή Date Posted: June 24, 2025

πŸ”Ή Experience Level: Entry to Mid-Level (1-2 years)

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Promoting SERVPRO services in an assigned territory
  • Growing and developing customer base through prospecting and relationship building
  • Participating in professional associations and promoting continuing education
  • Conducting contact calls to educate customers about SERVPRO's offerings

ASSUMPTION: This role requires strong communication, interpersonal, and sales skills. The ideal candidate will be proactive, enjoy providing superior service, and thrive in a dynamic and fast-paced environment.

πŸ“‹ Key Responsibilities

βœ… Promote and communicate SERVPRO services in an assigned territory

βœ… Grow and develop the residential and commercial customer base by identifying new prospects and routinely contacting and following-up with customers, while building relationships with centers of influence

βœ… Participate in professional associations, provide Lunch-and-Learns, and promote continuing education (CE) courses

βœ… Conduct contact calls on a route-based call cycle to build relationships and educate the customer on why SERVPRO is the best cleaning and restoration company in the industry

ASSUMPTION: The primary focus of this role is to drive sales growth and customer acquisition through effective communication and relationship-building strategies.

🎯 Required Qualifications

Education: Associate's degree or an equivalent combination of experience/education

Experience: Typically, 1-2 years of sales or marketing experience and at least 1 year of previous customer service experience

Required Skills:

  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office suite and social media platforms
  • Ability to travel occasionally, including infrequent overnight or weekend stays
  • Valid driver's license with good driving record

Preferred Skills:

  • Previous experience in the cleaning and restoration industry
  • Fluency in a second language

ASSUMPTION: While not explicitly stated, having a clean driving record and being comfortable with occasional travel are essential for this role.

πŸ’° Compensation & Benefits

Salary Range: $18.00 - $20.00 per hour

Benefits:

  • Training and development programs
  • Industry certifications

Working Hours: Typically Monday to Friday, 8:00 a.m. to 5:00 p.m., committing to a total of 45 hours per week. This role may require extended hours, including evenings and weekends, as required.

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. Benefits may vary depending on the specific SERVPRO franchise.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: SERVPRO of ICC, LLC operates in the consumer services industry, specializing in cleaning and restoration services.

Company Size: SERVPRO Industries, LLC, the parent company, has 201-500 employees. As a franchise, SERVPRO of ICC, LLC may have a smaller local team.

Founded: SERVPRO Industries, LLC was founded in 1967. SERVPRO of ICC, LLC is a franchise and may have a different founding date.

Company Description:

  • SERVPRO of ICC, LLC is a locally owned and operated franchise of SERVPRO Industries, LLC
  • The company specializes in fire and water cleanup and restoration services
  • SERVPRO is committed to providing superior customer service and unparalleled service excellence

Company Specialties:

  • Water mitigation
  • Fire cleanup
  • Construction
  • Mold remediation
  • Cleaning
  • Water damage
  • Biohazard/crime scene cleaning
  • Air duct/HVAC cleaning
  • Odor removal
  • Storm/disaster recovery
  • Document restoration
  • Vandalism/graffiti cleaning
  • Fire damage
  • Commercial construction and large loss commercial services

Company Website: http://www.servpro.com/careers

ASSUMPTION: SERVPRO of ICC, LLC operates as a franchise, providing local cleaning and restoration services. The company is part of a larger network with established systems and resources.

πŸ“Š Role Analysis

Career Level: This role is an entry to mid-level position in the marketing and sales field.

Reporting Structure: The Marketing Representative will report directly to the franchise owner or marketing manager.

Work Arrangement: This role is on-site, with occasional travel required. Some overnight stays may be necessary.

Growth Opportunities:

  • Advancement to a marketing manager or similar role within the franchise
  • Opportunities to gain industry certifications through training and development programs
  • Potential to transition to other roles within SERVPRO Industries, LLC, such as corporate positions

ASSUMPTION: Growth opportunities may vary depending on the specific franchise and its size. However, SERVPRO Industries, LLC offers multiple training and development programs to support employee growth.

🌍 Location & Work Environment

Office Type: SERVPRO of ICC, LLC operates from a local office in Marshall, Missouri.

Office Location(s): 801 Industrial Boulevard, Gallatin, TN 37066, US (headquarters, not local office)

Geographic Context:

  • Marshall, Missouri, is a small city with a population of approximately 13,000 people
  • The city is located in the northeastern part of the state, about 90 miles south of St. Louis
  • The area is known for its agricultural and manufacturing industries

Work Schedule: The typical work schedule is Monday to Friday, 8:00 a.m. to 5:00 p.m., with extended hours as required.

ASSUMPTION: The local office for SERVPRO of ICC, LLC may have different contact information and hours of operation than the headquarters listed.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening
  • In-person or virtual interview with the franchise owner or marketing manager
  • Background check and reference verification
  • Job offer and onboarding

Key Assessment Areas:

  • Communication skills
  • Sales and marketing experience
  • Customer service experience
  • Problem-solving and adaptability

Application Tips:

  • Highlight relevant sales and marketing experience, as well as customer service skills
  • Tailor your resume and cover letter to emphasize your ability to thrive in a dynamic and fast-paced environment
  • Prepare examples of successful sales or marketing campaigns you've led or contributed to

ATS Keywords: Marketing, Sales, Customer Service, Communication, Relationship Building, Prospecting, Promoting, Educating, SERVPRO, Cleaning, Restoration

ASSUMPTION: The application process may vary depending on the specific franchise and its hiring practices. However, the typical process involves an online application submission, followed by phone or video screening and in-person or virtual interviews.

πŸ› οΈ Tools & Technologies

  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Social media platforms (LinkedIn, Facebook, Twitter)
  • CRM software (e.g., Salesforce, HubSpot)
  • Sales enablement tools (e.g., SalesLoft, Outreach)

ASSUMPTION: The specific tools and technologies used may vary depending on the franchise and its size. However, common sales and marketing tools are likely to be employed.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Customer focus
  • Integrity
  • Teamwork
  • Continuous improvement

Work Style:

  • Proactive and self-motivated
  • Adaptable and flexible
  • Strong communication and interpersonal skills

Self-Assessment Questions:

  • Do I have strong communication and interpersonal skills?
  • Am I comfortable with occasional travel and extended hours?
  • Do I thrive in a dynamic and fast-paced environment?

ASSUMPTION: SERVPRO of ICC, LLC values employees who are proactive, customer-focused, and committed to providing superior service. The ideal candidate will be adaptable, flexible, and a strong communicator.

⚠️ Potential Challenges

  • Occasional travel and extended hours may be required
  • The role may involve exposure to unpleasant or hazardous conditions, such as those found at disaster scenes
  • Sales targets and performance metrics may be challenging to meet
  • The local market may be competitive, with other cleaning and restoration services operating in the area

ASSUMPTION: While the role offers growth opportunities and competitive benefits, it also presents challenges related to travel, working conditions, sales targets, and market competition.

πŸ“ˆ Similar Roles Comparison

  • This role focuses on driving sales growth and customer acquisition through effective communication and relationship-building strategies
  • Compared to other marketing roles, this position may require more frequent travel and exposure to unpleasant or hazardous conditions
  • Career progression may involve advancing to a marketing manager role within the franchise or transitioning to corporate positions within SERVPRO Industries, LLC

ASSUMPTION: This role is similar to other marketing and sales positions but may have unique requirements related to travel, working conditions, and career progression.

πŸ“ Sample Projects

  • Developing and implementing a marketing campaign to promote SERVPRO services in an assigned territory
  • Conducting market research to identify new prospects and understand customer needs
  • Creating and delivering Lunch-and-Learn presentations to educate customers about SERVPRO's offerings

ASSUMPTION: Sample projects may vary depending on the specific franchise and its marketing strategies. However, they are likely to involve promoting SERVPRO services, conducting market research, and educating customers.

❓ Key Questions to Ask During Interview

  • What are the primary sales targets and performance metrics for this role?
  • How does this franchise support the growth and development of its marketing team?
  • What opportunities exist for career advancement within the franchise or SERVPRO Industries, LLC?
  • How does the franchise handle exposure to unpleasant or hazardous conditions, such as those found at disaster scenes?
  • What is the typical work-life balance for this role?

ASSUMPTION: Asking these questions will help you better understand the role's expectations, career growth opportunities, and work-life balance.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume and cover letter to highlight your relevant sales and marketing experience, as well as customer service skills
  • Prepare examples of successful sales or marketing campaigns you've led or contributed to
  • Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.