Marketing Representative

📌 Core Information

🔹 Job Title: Marketing Representative

🔹 Company: SERVPRO of Omaha Southwest

🔹 Location: Omaha, NE

🔹 Job Type: Full-Time

🔹 Category: Marketing & Sales

🔹 Date Posted: June 3, 2025

🔹 Experience Level: Entry Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Building strong client relationships through route sales and face-to-face interactions
• Representing SERVPRO at industry events and community gatherings
• Managing client accounts and overseeing projects from start to finish
• Achieving sales goals and driving growth within the assigned territory
• Collaborating with internal teams to ensure a seamless client experience

ASSUMPTION: This role requires a high level of self-motivation, strong communication skills, and the ability to work independently and as part of a team.

📋 Key Responsibilities

✅ Engage and educate clients about SERVPRO's services and why it's the industry leader in cleaning and restoration

✅ Attend and represent SERVPRO at association events and industry gatherings to increase brand visibility and connect with potential clients

✅ Serve as the main point of contact for client accounts, monitoring and following up on assigned jobs to ensure customer needs are met

✅ Consistently meet and exceed established sales targets to drive growth and expand SERVPRO's customer base within the territory

✅ Leverage the quarterly Marketing Media Kit to creatively promote SERVPRO's services and communicate unique benefits to clients

✅ Collaborate with colleagues across sales, operations, and customer service to ensure a seamless experience for clients and maximize teamwork on each project

✅ Maintain clear, open communication internally and externally to keep customers informed and valued throughout the process

ASSUMPTION: The role may require occasional work on evenings and weekends to attend events and meet with clients.

🎯 Required Qualifications

Education: High school diploma or equivalent required; Bachelor's degree in Marketing, Business, or a related field preferred

Experience: 0-2 years of experience in sales, marketing, or a related field preferred

Required Skills:

• Excellent communication and interpersonal skills
• Strong relationship-building abilities
• Proven sales and goal-achievement track record
• Ability to work independently and in a team environment
• Valid driver's license and reliable transportation

Preferred Skills:

• Experience in route sales or account management
• Familiarity with the restoration industry
• Bilingual or multilingual skills

ASSUMPTION: While not explicitly stated, proficiency in English is required for this role.

💰 Compensation & Benefits

Salary Range: $55,000 - $65,000 per year (based on industry standards for entry-level marketing roles in Omaha, NE)

Benefits:

• Commission
• 401(k) with company matching up to 4%
• Health insurance (50% paid for employee starting on the 1st of the month after 60 days)
• Paid time off (up to 11 days to earn starting out, starting on SERVPRO's second tier, accrued by hours worked)
• Profit sharing
• Advancement opportunities
• $1000 anniversary bonus every year (starting after 1 year)
• On-site gym/fitness room
• Vision insurance
• Dental and Aflac plans available to join
• $1500 referral bonuses
• 6 paid holidays

Working Hours: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM, with some flexibility for event attendance and client meetings

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level marketing roles in Omaha, NE. Actual compensation may vary based on experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: SERVPRO of Omaha Southwest operates in the facilities services industry, specializing in fire and water cleanup, restoration, and related services.

Company Size: SERVPRO of Omaha Southwest has 11-50 employees, providing a mid-sized company environment where applicants can make a significant impact.

Founded: SERVPRO of Omaha Southwest was founded in 2019, making it a relatively new addition to the SERVPRO franchise network.

Company Description:

• SERVPRO of Omaha Southwest is a locally owned and operated franchise, focusing on fire and water cleanup, restoration, and related services.
• The company is committed to providing top-tier services and exceptional customer care.
• SERVPRO of Omaha Southwest is part of the larger SERVPRO network, which has over 1,700 franchises across the United States and Canada.

Company Specialties:

• Fire and water cleanup and restoration
• Mold mitigation
• Air duct cleaning
• Bio cleanup
• Crime scene cleanup
• Storm response

Company Website: https://www.servproomahasw.com/

ASSUMPTION: SERVPRO of Omaha Southwest is part of the larger SERVPRO network, which has a strong brand presence and reputation in the restoration industry.

📊 Role Analysis

Career Level: This role is an entry-level position, ideal for recent graduates or individuals looking to start their career in marketing and sales.

Reporting Structure: The Marketing Representative will report directly to the franchise owner, Lathe Toft, and work closely with the sales, operations, and customer service teams.

Work Arrangement: This is an on-site role, with a primary work location at SERVPRO of Omaha Southwest's office in Omaha, NE. The role may require occasional travel to attend events and meet with clients within the assigned territory.

Growth Opportunities:

• Advancement opportunities within the company, such as promotions to senior sales or management roles
• Potential to transition into other areas of the business, such as operations or customer service
• Access to training and development resources through the SERVPRO network

ASSUMPTION: SERVPRO of Omaha Southwest offers opportunities for growth and advancement within the company, as well as access to resources and support from the larger SERVPRO network.

🌍 Location & Work Environment

Office Type: SERVPRO of Omaha Southwest operates from a single office location in Omaha, NE.

Office Location(s): 13808 F St, Omaha, NE 68137, US

Geographic Context:

• Omaha, NE is the largest city in Nebraska, with a population of over 440,000 people
• The city is known for its vibrant arts and culture scene, as well as its strong economy and job market
• Omaha is located in the eastern part of Nebraska, near the Missouri River, and offers a mix of urban and suburban living options

Work Schedule: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM, with some flexibility for event attendance and client meetings

ASSUMPTION: The work environment at SERVPRO of Omaha Southwest is collaborative and team-oriented, with a focus on providing exceptional customer care and driving growth within the assigned territory.

💼 Interview & Application Insights

Typical Process:

• Submit application through the provided link
• Phone or video screen with the hiring manager, Lathe Toft
• In-person or virtual interview with the sales and operations teams
• Background check and reference check
• Job offer and onboarding

Key Assessment Areas:

• Communication and interpersonal skills
• Sales and goal-achievement track record
• Ability to work independently and in a team environment
• Understanding of the restoration industry (preferred)

Application Tips:

• Highlight relevant experience in sales, marketing, or a related field
• Demonstrate strong communication and relationship-building skills in your resume and cover letter
• Showcase your ability to achieve sales goals and drive growth within a territory
• Tailor your application to emphasize your fit with SERVPRO's company culture and values

ATS Keywords: Marketing, Sales, Client Relationship Management, Account Management, Route Sales, Event Representation, Goal Achievement, Team Collaboration, Customer Satisfaction, Restoration Industry

ASSUMPTION: SERVPRO of Omaha Southwest uses an Applicant Tracking System (ATS) to manage and review job applications. Including relevant keywords in your resume and cover letter can help your application stand out and increase the likelihood of being selected for an interview.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot)
• Marketing automation tools (e.g., Mailchimp, Constant Contact)
• Social media platforms (e.g., LinkedIn, Facebook, Twitter)
• Microsoft Office Suite (Word, Excel, PowerPoint)

ASSUMPTION: SERVPRO of Omaha Southwest may use various tools and technologies to support the Marketing Representative's role, including customer relationship management software, marketing automation tools, and social media platforms.

👔 Cultural Fit Considerations

Company Values:

• Customer focus
• Integrity
• Teamwork
• Accountability
• Continuous improvement

Work Style:

• Collaborative and team-oriented
• Customer-focused and results-driven
• Adaptable and responsive to change
• Proactive and solution-oriented

Self-Assessment Questions:

• Do you thrive in a collaborative, team-oriented work environment?
• Are you customer-focused and results-driven, with a proven track record of achieving sales goals?
• Are you adaptable and responsive to change, with the ability to work independently and in a team environment?
• Do you share SERVPRO's commitment to integrity, accountability, and continuous improvement?

ASSUMPTION: SERVPRO of Omaha Southwest values a collaborative, customer-focused, and results-driven work environment. Applicants who share these values and demonstrate strong communication and relationship-building skills are likely to be a good fit for the company.

⚠️ Potential Challenges

• Occasional work on evenings and weekends to attend events and meet with clients
• Requirements to travel within the assigned territory
• Need to manage multiple client accounts and projects simultaneously
• Pressure to consistently meet and exceed sales targets
• Working in a fast-paced, dynamic sales environment

ASSUMPTION: While the Marketing Representative role offers many opportunities for growth and advancement, it also presents certain challenges, such as occasional work on evenings and weekends, travel requirements, and the need to manage multiple client accounts simultaneously.

📈 Similar Roles Comparison

• Compared to other marketing and sales roles, this position places a greater emphasis on route sales, account management, and event representation
• Unlike many marketing roles, this position requires a valid driver's license and reliable transportation
• This role offers opportunities for growth and advancement within the company, as well as access to resources and support from the larger SERVPRO network

ASSUMPTION: While this role shares similarities with other marketing and sales positions, it also has unique aspects, such as a greater emphasis on route sales, account management, and event representation, as well as requirements for a valid driver's license and reliable transportation.

📝 Sample Projects

• Developing and implementing a targeted marketing campaign to increase SERVPRO's visibility within a specific industry or community
• Managing a client account from start to finish, ensuring customer satisfaction and driving growth within the territory
• Collaborating with the sales and operations teams to streamline processes and improve the overall client experience

ASSUMPTION: The Marketing Representative role involves a wide range of projects, from developing and implementing marketing campaigns to managing client accounts and collaborating with internal teams to improve the overall client experience.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does SERVPRO support the growth and development of its Marketing Representatives?
• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does SERVPRO measure success for this role, and what key performance indicators (KPIs) will I be expected to meet?
• What opportunities are there for growth and advancement within the company, and how can I best position myself for these opportunities?

ASSUMPTION: Asking thoughtful, insightful questions during the interview process demonstrates your interest in the role and commitment to SERVPRO's success. It also provides an opportunity to gain a better understanding of the company's culture, values, and expectations for the Marketing Representative role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the provided link
• Tailor your resume and cover letter to highlight your relevant experience in sales, marketing, or a related field, as well as your strong communication and relationship-building skills
• Prepare examples of your ability to achieve sales goals and drive growth within a territory
• Follow up with the hiring manager, Lathe Toft, one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.