Marketing Representative In House

📌 Core Information

🔹 Job Title: Marketing Representative In House

🔹 Company: Hilton Grand Vacations

🔹 Location: New York, NY

🔹 Job Type: On-site, Full-time

🔹 Category: Hospitality, Sales & Marketing

🔹 Date Posted: July 2, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Proactive customer outreach before and during guest stays
• Inviting qualified guests to timeshare sales presentations
• Providing exceptional customer service and support
• Collaborating with resort operations to ensure a positive guest experience
• Maintaining high standards of professionalism and integrity

ASSUMPTION: This role requires strong communication skills, sales aptitude, and a customer-focused mindset. It is ideal for individuals who thrive in a fast-paced, dynamic environment and enjoy working with people.

📋 Key Responsibilities

✅ Proactively contact guests before their arrival to offer customer services and invite them to qualified timeshare sales presentations

✅ Provide exceptional customer service and support to guests during their stay

✅ Conduct in-room calls to owners, renters, and exchanges to book them on a presentation if not collected at face-to-face check-in

✅ Follow up with guests to ensure their needs are met and provide ongoing support

✅ Maintain location operating standards and distribute only authorized information, collateral, and materials

✅ Support guest and concierge service, and assist with tour or marketing-related issues

✅ Communicate guest needs to resort operations and support a positive guest experience

✅ Confirm appointments with guests to ensure tour reservations and improve show rate

✅ Ensure all marketing initiatives are being delivered

✅ Build and cultivate a team environment

ASSUMPTION: This role involves a significant amount of customer interaction, both over the phone and in-person. Strong communication skills and a genuine desire to help people are essential for success in this position.

🎯 Required Qualifications

Education: High school diploma or equivalent (GED)

Experience: Entry-level position; no prior experience required

Required Skills:

• Excellent communication skills, both verbal and written
• Strong sales aptitude and customer focus
• Proficient in Microsoft Office and operating systems
• Ability to work flexible hours, including weekends, holidays, mornings, and nights
• Strong problem-solving skills and ability to work independently

Preferred Skills:

• Previous experience in sales, marketing, or customer service
• Fluency in additional languages

ASSUMPTION: While previous experience is not required, candidates with prior sales, marketing, or customer service experience may find the transition to this role smoother. Fluency in additional languages can be an asset, particularly for candidates interested in working with diverse guest populations.

💰 Compensation & Benefits

Salary Range: $30,000 - $40,000 per year (AI-estimated, based on industry standards for entry-level sales and marketing roles in the hospitality industry)

Benefits:

• Excellent earnings package and uncapped commissions
• Outstanding health care options (medical, dental, and vision)
• Paid Time Off (PTO) for adventure, rest, relaxation, or recuperation
• Automatic enrollment in the HGV Retirement Savings Plan
• Employee Discount Program - HiltonGO (stay at Hilton Hotels for as low as $40 per night)
• Friends & Family discounts for loved ones

Working Hours: Full-time, with flexible scheduling, including weekends, holidays, mornings, nights, and any other days/hours as required per business needs

ASSUMPTION: The salary range provided is an AI-estimated range based on industry standards for entry-level sales and marketing roles in the hospitality industry. Actual salary may vary based on individual performance, business needs, and other factors.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, specifically vacation ownership and timeshare sales

Company Size: 10,001+ employees (Enterprise-level)

Founded: 1992

Company Description:

• Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing, and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations
• The company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for its Members
• At Hilton Grand Vacations, the culture of hospitality extends to its more than 10,000 Team Members who play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales & Marketing
• Call Center
• Corporate
• Guest Services
• Telesales
• Real Estate
• Hospitality
• Timeshare
• Human Resources
• Finance
• Accounting
• IT

Company Website: careers.hgv.com

ASSUMPTION: Hilton Grand Vacations is a well-established company in the vacation ownership industry, offering a wide range of career opportunities and a diverse work environment.

📊 Role Analysis

Career Level: Entry-level (0-2 years)

Reporting Structure: This role reports directly to the Marketing Manager or similar supervisor

Work Arrangement: On-site, full-time, with flexible scheduling, including weekends, holidays, mornings, nights, and any other days/hours as required per business needs

Growth Opportunities:

• Progression to senior sales or marketing roles within the company
• Expansion into management or leadership positions
• Potential relocation to other Hilton Grand Vacations properties or corporate offices

ASSUMPTION: This entry-level role provides a strong foundation for a career in sales, marketing, or hospitality. With hard work and dedication, there are numerous opportunities for growth and advancement within the company.

🌍 Location & Work Environment

Office Type: Resort property

Office Location(s): New York, NY

Geographic Context:

• New York, NY is a major metropolitan area with a diverse population and vibrant culture
• The resort property offers a unique work environment, with guests from around the world
• The city provides numerous opportunities for dining, entertainment, and recreation

Work Schedule: Full-time, with flexible scheduling, including weekends, holidays, mornings, nights, and any other days/hours as required per business needs

ASSUMPTION: Working in a resort environment can be both rewarding and challenging, with a diverse guest population and a fast-paced work environment. The flexible scheduling can provide a good work-life balance, while also requiring adaptability and availability during peak travel seasons.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• In-person or virtual interview with the hiring manager and/or other team members
• Background check and reference verification
• Job offer and onboarding

Key Assessment Areas:

• Communication skills and sales aptitude
• Customer focus and problem-solving abilities
• Adaptability and flexibility
• Proficiency in Microsoft Office and operating systems

Application Tips:

• Tailor your resume and cover letter to highlight your communication skills, sales experience, and customer focus
• Prepare examples of your sales or customer service experience to discuss during the interview
• Research Hilton Grand Vacations and the vacation ownership industry to demonstrate your knowledge and enthusiasm for the role

ATS Keywords: Marketing Representative, In House, Sales, Customer Service, Hospitality, Timeshare, Vacation Ownership, Resort, Guest Relations, Communication, Microsoft Office

ASSUMPTION: The application process for this role may vary depending on the specific hiring manager or team, but generally follows a standard interview process for entry-level sales and marketing roles in the hospitality industry.

🛠️ Tools & Technologies

• Microsoft Office (Word, Excel, PowerPoint)
• Customer Relationship Management (CRM) software (specific platform may vary)
• Phone and email communication tools

ASSUMPTION: The specific tools and technologies used in this role may vary depending on the property and team, but generally include standard office software and customer relationship management platforms.

👔 Cultural Fit Considerations

Company Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Innovation

Work Style:

• Customer-focused
• Sales-driven
• Adaptable and flexible
• Team-oriented
• Results-oriented

Self-Assessment Questions:

• Do I have strong communication skills and a genuine desire to help people?
• Am I comfortable working in a fast-paced, dynamic environment with a diverse guest population?
• Do I have a sales aptitude and a customer-focused mindset?
• Am I able to work flexible hours, including weekends, holidays, mornings, and nights?

ASSUMPTION: Hilton Grand Vacations values a customer-focused, sales-driven, and team-oriented work environment. Candidates who are adaptable, flexible, and results-oriented are likely to be a good fit for this role and the company culture.

⚠️ Potential Challenges

• Working flexible hours, including weekends, holidays, mornings, and nights
• Handling difficult or upset guests and maintaining a positive attitude
• Meeting sales targets and performance expectations
• Adapting to a fast-paced, dynamic work environment with a diverse guest population
• Working in a resort environment, which can be both rewarding and challenging

ASSUMPTION: This role can present unique challenges, such as working flexible hours and handling difficult guests. However, with strong communication skills, a customer-focused mindset, and a willingness to adapt, these challenges can be overcome and turned into opportunities for growth and success.

📈 Similar Roles Comparison

• This role is similar to other entry-level sales and marketing positions in the hospitality industry, with a focus on customer service and sales
• However, this role is unique in its focus on vacation ownership and timeshare sales within a resort environment
• Career progression in this role may lead to senior sales or marketing roles, management positions, or relocation to other properties or corporate offices

ASSUMPTION: While this role shares similarities with other entry-level sales and marketing positions in the hospitality industry, its focus on vacation ownership and timeshare sales within a resort environment makes it unique. Candidates should research similar roles and the vacation ownership industry to gain a better understanding of the position and its potential career paths.

📝 Sample Projects

• Developing and implementing a customer outreach campaign to improve guest satisfaction and sales
• Collaborating with resort operations to enhance the guest experience and drive sales
• Assisting with the planning and execution of marketing events or promotions

ASSUMPTION: Sample projects in this role may include customer outreach campaigns, collaboration with resort operations, and assistance with marketing events or promotions. These projects are designed to help candidates develop their skills and contribute to the success of the team and the company.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does this role contribute to the overall success of the resort and the company?
• What opportunities are there for growth and advancement within the company?
• How does the company support work-life balance for its employees?
• What are the most important qualities and skills for success in this role?

ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and provides valuable insights into the company culture and work environment. Candidates should prepare questions that address their specific concerns and interests.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Hilton Grand Vacations careers website
• Tailor your resume and cover letter to highlight your communication skills, sales experience, and customer focus
• Prepare examples of your sales or customer service experience to discuss during the interview
• Research Hilton Grand Vacations and the vacation ownership industry to demonstrate your knowledge and enthusiasm for the role
• Follow up with the hiring manager or HR representative within one week of submitting your application to confirm receipt and express your interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.