Marketing Representative OPC

📌 Core Information

🔹 Job Title: Marketing Representative OPC

🔹 Company: Hilton Grand Vacations

🔹 Location: Kihei, Hawaii, United States

🔹 Job Type: Full time

🔹 Category: Hospitality

🔹 Date Posted: 2025-05-23

🔹 Experience Level: Entry level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Generating leads and promoting vacation ownership presentations
• Assisting in the promotion and sale of vacation packages to qualified customers
• Working flexible schedules, including weekends and holidays
• Providing customer/concierge services and island activity information/booking services
• Assisting in the implementation and tracking of current and future marketing programs

ASSUMPTION: This role requires strong communication and sales skills, with a focus on customer acquisition and retention. It may involve working in a fast-paced, high-pressure environment.

📋 Key Responsibilities

✅ Generate leads and promote vacation ownership presentations

✅ Assist in the promotion and sale of vacation packages to qualified customers

✅ Work flexible schedules, including weekends and holidays

✅ Provide customer/concierge services and island activity information/booking services

✅ Assist in the implementation and tracking of current and future marketing programs

ASSUMPTION: The role may require working with various teams, such as sales, marketing, and customer service, to ensure customer satisfaction and achieve sales targets.

🎯 Required Qualifications

Education: High School Diploma or GED

Experience: No prior experience required, but previous experience in timeshare sales or marketing is preferred

Required Skills:

• Fluency in English (speak, read, write)
• Basic computer proficiency with the ability to learn
• Self-motivated and goal-oriented
• Excellent communication and verbal presentation skills
• Ability to persuade others and overcome objections

Preferred Skills:

• Previous timeshare sales or marketing experience
• Experience selling and booking tours/activities (concierge services)

ASSUMPTION: Candidates should be comfortable working in a dynamic environment and have a strong desire to succeed in sales.

💰 Compensation & Benefits

Salary Range: $17 per hour, plus commission and bonuses governed by a compensation plan. Targeted annual earnings of $60,000 per year, with some team members earning substantially more based on their individual performance.

Benefits:

• Paid Time Off (PTO)
• Recognition Program and Rewards
• Team Member Travel Program
• 401(k) program with company match
• Paid Sick Days
• Numerous learning and advancement opportunities

Working Hours: Flexible schedule, including weekends and holidays

ASSUMPTION: The salary range provided is an estimate based on the information given in the job description. Actual compensation may vary based on factors such as experience, performance, and business needs.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality, specifically vacation ownership and real estate sales

Company Size: 10,001+ employees

Founded: 1992

Company Description:

• Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing, and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations.
• The company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for its Members.
• At Hilton Grand Vacations, the culture of hospitality extends to its more than 10,000 team members who collectively play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences.

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales
• Marketing
• Call Center
• Corporate
• Guest Services
• Telesales
• Real Estate
• Hospitality
• Timeshare
• Human Resources
• Finance
• Accounting
• and IT

Company Website: careers.hgv.com

ASSUMPTION: Hilton Grand Vacations is a well-established company in the hospitality industry, with a strong focus on customer satisfaction and employee growth.

📊 Role Analysis

Career Level: Entry level (0-2 years)

Reporting Structure: This role may report to a Sales Manager or a similar position within the company's sales department.

Work Arrangement: On-site, with a flexible schedule that includes weekends and holidays.

Growth Opportunities:

• Advancement within the sales department, such as becoming a Sales Manager or moving into a corporate role
• Expanding into other areas of the business, such as marketing, customer service, or resort operations
• Gaining valuable experience in the hospitality industry, which can lead to opportunities in related fields

ASSUMPTION: This role offers opportunities for growth and development within the company, as well as the chance to gain valuable experience in the hospitality industry.

🌍 Location & Work Environment

Office Type: Resort or sales center location in Kihei, Hawaii

Office Location(s): 5323 Millenia Lakes Boulevard, Suite 400, Orlando, FL 32839, US; 6355 MetroWest Boulevard, Suite 180, Orlando, Florida 32835, US

Geographic Context:

• Kihei is a census-designated place (CDP) located on the island of Maui, Hawaii
• The area is known for its beautiful beaches, resorts, and tourist attractions
• Hawaii offers a unique cultural experience, with a blend of American and Hawaiian influences

Work Schedule: Flexible schedule, including weekends and holidays

ASSUMPTION: The work environment may be fast-paced and customer-focused, with a strong emphasis on sales and customer service.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and onboarding

Key Assessment Areas:

• Sales skills and ability to overcome objections
• Communication and presentation skills
• Customer service orientation
• Adaptability and ability to work in a fast-paced environment

Application Tips:

• Highlight any relevant sales or customer service experience on your resume
• Tailor your cover letter to emphasize your enthusiasm for the role and the company
• Prepare examples of your sales skills and ability to overcome objections for the interview
• Research the company and the role to demonstrate your knowledge and interest

ATS Keywords: Marketing Representative, Off Property Contact, Sales, Customer Service, Hospitality, Timeshare, Vacation Ownership, Resort Operations, Customer Acquisition, Customer Retention

ASSUMPTION: The application process may involve multiple interviews and assessments to ensure the best fit for the role and the company.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software
• Sales and marketing automation tools
• Basic office software (e.g., Microsoft Office, Google Workspace)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's internal systems and processes.

👔 Cultural Fit Considerations

Company Values:

• Hospitality
• Integrity
• Teamwork
• Innovation
• Accountability

Work Style:

• Customer-focused
• Sales-driven
• Adaptable and flexible
• Team-oriented
• Results-oriented

Self-Assessment Questions:

• Do you have strong sales skills and the ability to overcome objections?
• Are you comfortable working in a fast-paced, customer-focused environment?
• Do you have a customer service orientation and a desire to provide exceptional service?
• Are you adaptable and able to work well in a team?

ASSUMPTION: Hilton Grand Vacations values teamwork, innovation, and accountability, and seeks candidates who align with these values.

⚠️ Potential Challenges

• Working in a fast-paced, high-pressure sales environment
• Meeting or exceeding sales targets
• Adapting to a flexible work schedule, including weekends and holidays
• Working in a customer-facing role, which may require handling difficult customers or situations

ASSUMPTION: The role may present challenges related to sales performance, work-life balance, and customer service.

📈 Similar Roles Comparison

• Similar roles may include Sales Representative, Customer Service Representative, or Resort Sales Associate
• These roles may differ in terms of the specific products or services being sold, the target customer base, or the work environment
• Career paths may vary depending on the specific role and company, but opportunities for growth and development are common in the hospitality industry

ASSUMPTION: Similar roles may offer comparable opportunities for growth and development, but may differ in terms of the specific products or services being sold, the target customer base, or the work environment.

📝 Sample Projects

• Developing and implementing a marketing campaign to promote vacation ownership presentations
• Assisting in the planning and execution of a resort event or activity
• Creating and delivering a sales presentation to a group of potential customers

ASSUMPTION: Sample projects may vary depending on the specific role and company, but will likely involve sales, marketing, or customer service activities.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does this role contribute to the overall success of the company?
• What opportunities are there for growth and development within the company?
• How does the company support work-life balance for its employees?
• What is the company's approach to customer service and customer satisfaction?

ASSUMPTION: Asking insightful questions during the interview can help demonstrate your interest in the role and the company, as well as provide valuable information about the position and the organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through careers.hgv.com
• Tailor your resume to highlight your sales and customer service experience
• Write a cover letter that emphasizes your enthusiasm for the role and the company
• Prepare examples of your sales skills and ability to overcome objections for the interview
• Follow up with the hiring manager within one week of submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.