Marketing Representative VIP

📌 Core Information

🔹 Job Title: Marketing Representative VIP 🔹 Company: Hilton Grand Vacations 🔹 Location: Las Vegas, NV, USA 🔹 Job Type: Full Time 🔹 Category: Hospitality - Marketing 🔹 Date Posted: July 10, 2025 🔹 Experience Level: Entry Level (0-2 years) 🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Selling mini-vacation packages and booking eligible tours
• Providing exceptional customer care and representing the company professionally
• Working a flexible schedule, including evenings, weekends, and holidays
• Potential to earn a competitive salary of $60K - $100K+ with top producers reaching $200K

ASSUMPTION: This role requires strong communication skills, sales experience, and the ability to thrive in a fast-paced, customer-facing environment.

📋 Key Responsibilities

✅ Book eligible tours and sell mini-vacation packages to other HGV resorts ✅ Respond to guest requests promptly and professionally ✅ Confirm appointments with guests to improve show rate and strive for results ✅ Ensure all marketing initiatives are delivered and meet performance metrics ✅ Build and develop a motivated team environment out in the field ✅ Champion Hilton quality customer care service throughout all Marketing channels

ASSUMPTION: This role involves frequent face-to-face interactions with guests and requires excellent communication and interpersonal skills.

🎯 Required Qualifications

Education: High School diploma or equivalent

Experience: Minimum 1 year proven sales, sales-related marketing, concierge, or optional tour and activity sales experience

Required Skills:

• Intermediate computer proficiency with the ability to learn
• Fluency in English (speak, read, and write)
• Ability to work a flexible schedule

Preferred Skills:

• 6 months or more previous experience working in the timeshare industry
• Thorough understanding of the area with the ability to explain activities, restaurants, and destinations

ASSUMPTION: Previous sales or marketing experience is highly desirable for this role, as is a strong understanding of the local area.

💰 Compensation & Benefits

Salary Range: $60,000 - $100,000+ with top producers making close to $200,000 (based on base rate, generous commissions, and monthly bonuses)

Benefits:

• Outstanding health care options starting day 1 of employment (medical, dental, and vision)
• Paid Time Off
• Go Hilton Team Member Travel Program offering deeply discounted rates at Hilton properties worldwide
• Retirement Savings Plan with company match
• Industry-leading training and continuous support

Working Hours: Full-time, with a flexible schedule including evenings, weekends, and holidays

ASSUMPTION: The salary range is based on the company's stated figures and industry standards for similar roles.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality

Company Size: 10,001+ employees

Founded: 1992

Company Description:

• Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing, and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations.
• The company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for its Members.
• Hilton Grand Vacations has been recognized for its exceptional workplace culture, earning spots on Newsweek's Most Loved Workplaces list, Stevie American Business Awards, and LinkedIn's Top Companies Industry Edition list.

Company Specialties:

• Vacation Ownership
• Real Estate Sales
• Customer Service
• Resort Operations
• Sales & Marketing
• Call Center
• Corporate
• Guest Services
• Telesales
• Real Estate
• Hospitality
• Timeshare
• Human Resources
• Finance & Accounting
• IT

Company Website: careers.hgv.com

ASSUMPTION: Hilton Grand Vacations offers a dynamic work environment with opportunities for growth and development within the hospitality industry.

📊 Role Analysis

Career Level: Entry Level

Reporting Structure: This role reports directly to the Marketing Manager

Work Arrangement: On-site, with a flexible schedule including evenings, weekends, and holidays

Growth Opportunities:

• Advancement within the Marketing department or other departments within the company
• Potential to earn higher commissions and bonuses with strong performance
• Opportunities to learn and develop new skills through industry-leading training programs

ASSUMPTION: This role offers opportunities for career growth and development within the company, as well as the potential to earn a competitive salary.

🌍 Location & Work Environment

Office Type: Hotel property where the program is operating

Office Location(s): Las Vegas, NV, USA

Geographic Context:

• Las Vegas is a popular tourist destination with a vibrant nightlife and numerous attractions
• The city offers a diverse range of dining, entertainment, and cultural experiences
• Las Vegas has a hot desert climate with mild winters and very hot summers

Work Schedule: Full-time, with a flexible schedule including evenings, weekends, and holidays

ASSUMPTION: The work environment is fast-paced and customer-facing, with a focus on providing exceptional service and meeting performance metrics.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the Hiring Manager
• In-person interview at the hotel property
• Background check and reference check
• Job offer and onboarding

Key Assessment Areas:

• Sales skills and experience
• Communication and interpersonal skills
• Customer service orientation
• Ability to work a flexible schedule

Application Tips:

• Highlight relevant sales, marketing, or customer service experience in your resume
• Tailor your cover letter to emphasize your enthusiasm for the role and the company
• Prepare examples of successful sales or customer service experiences to discuss during the interview
• Research the company and the local area to demonstrate your knowledge and interest

ATS Keywords: Marketing, Sales, Customer Service, Hospitality, Timeshare, Tour, Vacation Package, Guest Relations, Flexible Schedule

ASSUMPTION: The application process is straightforward and focused on assessing the candidate's sales skills, customer service orientation, and ability to work a flexible schedule.

🛠️ Tools & Technologies

• Computer with internet access for online training and communication
• Customer relationship management (CRM) software
• Sales and marketing materials

ASSUMPTION: The tools and technologies required for this role are basic and focused on effective communication and sales management.

👔 Cultural Fit Considerations

Company Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Innovation

Work Style:

• Fast-paced and customer-facing
• Focused on meeting performance metrics
• Collaborative and team-oriented
• Adaptable and flexible

Self-Assessment Questions:

• Do I have strong sales skills and a customer service orientation?
• Am I comfortable working a flexible schedule, including evenings, weekends, and holidays?
• Do I thrive in a fast-paced, customer-facing environment?
• Do I align with the company's core values?

ASSUMPTION: Hilton Grand Vacations values a customer-focused, collaborative, and adaptable work environment, with a strong emphasis on meeting performance metrics.

⚠️ Potential Challenges

• Working a flexible schedule, including evenings, weekends, and holidays
• Handling difficult or upset guests in a professional manner
• Meeting performance metrics and sales targets
• Adapting to a fast-paced, customer-facing work environment

ASSUMPTION: This role may present challenges related to working a flexible schedule, handling difficult guests, and meeting performance metrics, but offers opportunities for career growth and development within the company.

📈 Similar Roles Comparison

• Compared to other marketing roles, this position has a stronger focus on sales and customer service
• Within the hospitality industry, this role is similar to other front-line, customer-facing positions, such as concierge or guest services
• Career paths may include advancement within the Marketing department or other departments within the company

ASSUMPTION: This role is unique within the company and the hospitality industry, offering a blend of marketing, sales, and customer service responsibilities.

📝 Sample Projects

• Developing and implementing a marketing campaign to promote a new vacation package
• Creating and delivering a presentation on local attractions and activities to guests
• Assisting with the planning and execution of a special event or promotion

ASSUMPTION: Sample projects for this role may involve marketing, sales, or customer service initiatives, with a focus on driving revenue and enhancing the guest experience.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does this role contribute to the overall success of the Marketing department and the company?
• What opportunities are there for growth and development within the company?
• How does the company support work-life balance for employees working a flexible schedule?
• What are the most challenging aspects of this role, and how can I best prepare for them?

ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and the company, and provides valuable insights into the work environment and career opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through careers.hgv.com
• Tailor your resume and cover letter to highlight your relevant sales, marketing, or customer service experience
• Prepare examples of successful sales or customer service experiences to discuss during the interview
• Research the company and the local area to demonstrate your knowledge and interest
• Follow up with the Hiring Manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.