Marketing Support Manager

📌 Core Information

🔹 Job Title: Marketing Support Manager

🔹 Company: Kairoi Residential

🔹 Location: San Antonio, Texas

🔹 Job Type: On-site, Full-time

🔹 Category: Real Estate, Marketing

🔹 Date Posted: April 30, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Driving marketing operations efficiency and effectiveness
• Managing projects and vendor partnerships
• Analyzing data and optimizing workflows
• Implementing process enhancements and strategic initiatives

ASSUMPTION: This role requires a high level of organization, strong leadership skills, and experience in marketing or project management within the multifamily or real estate industry.

📋 Key Responsibilities

✅ Manage and optimize the marketing ticketing system and helpdesk

✅ Analyze trends, innovate solutions, and implement process enhancements

✅ Develop and execute strategic project plans

✅ Collaborate with cross-functional teams and external partners

✅ Conduct in-depth marketing audits to ensure brand consistency and uncover areas for improvement

ASSUMPTION: This role involves a mix of operational, strategic, and analytical tasks, requiring a versatile skill set and the ability to adapt to changing priorities.

🎯 Required Qualifications

Education: Bachelor's degree in Marketing, Business, or a related field

Experience: 5+ years of experience in marketing or project management, preferably within the multifamily or real estate industry

Required Skills:

• Proven experience in managing projects and coordinating multiple marketing initiatives
• Knowledge of residential community management marketing strategies
• Strong leadership, communication, and interpersonal skills
• Excellent analytical, problem-solving, and strategic thinking skills
• Ability to prioritize tasks, manage time effectively, and meet deadlines
• Proficient in project management software, CRM platforms, and digital marketing tools

Preferred Skills:

• Experience in leading and mentoring a team
• Knowledge of real estate market dynamics, leasing trends, and resident demographics
• Fluency in Spanish

ASSUMPTION: While a Bachelor's degree is preferred, relevant work experience may be considered in lieu of formal education.

💰 Compensation & Benefits

Salary Range: $70,000 - $90,000 per year (based on experience and community)

Benefits:

• Competitive compensation with incentive opportunities
• Health & wellness benefits, including medical, dental, vision, life insurance, short and long-term disability
• 401k program with company match
• Generous PTO program, paid holidays, floating holidays, birthday day off, and milestone sabbatical program
• Private discount network for travel, restaurants, gifts, experiences, and more
• Training and development opportunities

Working Hours: Full-time, Monday - Friday, 8:00 AM - 5:00 PM (with flexibility for project needs)

ASSUMPTION: The salary range is based on industry standards for a Marketing Support Manager in the multifamily real estate sector in San Antonio, Texas.

📌 Applicant Insights

🔍 Company Context

Industry: Real Estate, specifically multifamily residential communities

Company Size: Medium (501-1,000 employees), offering opportunities for growth and collaboration

Founded: 2017, with a mission to provide opportunities in everything they do

Company Description:

• Kairoi Residential creates exceptional living experiences at high-performing multifamily communities
• They deliver long-term value to investors, associates, and residents through opportunities seized
• Their mission is to provide opportunities with everything they do, empowering, rewarding, and inspiring talented people

Company Specialties:

• Multifamily acquisitions, development, and property management
• Real estate acquisition, development, and property management

Company Website: www.kairoi.com

ASSUMPTION: Kairoi Residential is a growing company with a strong focus on employee growth and development.

📊 Role Analysis

Career Level: Mid-level, with opportunities for growth and leadership

Reporting Structure: This role reports directly to the Senior Marketing Manager

Work Arrangement: On-site, with flexibility for remote work as needed

Growth Opportunities:

• Potential to lead and mentor a team
• Opportunities to take on additional responsibilities and advance within the company
• Exposure to various aspects of marketing and project management

ASSUMPTION: This role offers a clear path for career growth and development within the marketing and project management fields.

🌍 Location & Work Environment

Office Type: Modern, collaborative office space

Office Location(s): 711 Navarro St, Suite 400, San Antonio, TX 78205

Geographic Context:

• San Antonio is the second-largest city in Texas and the seventh-most populous city in the United States
• The city offers a diverse economy with a strong presence in healthcare, government, and tourism
• San Antonio is home to several major universities and colleges, providing a talent pool for the company

Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM, with flexibility for project needs

ASSUMPTION: The office environment is collaborative and supportive, with opportunities for professional growth and development.

💼 Interview & Application Insights

Typical Process:

• Phone or video screen with the HR department
• In-depth interview with the hiring manager
• Final interview with the Senior Marketing Manager
• Background check and drug screening

Key Assessment Areas:

• Marketing and project management skills
• Leadership and communication abilities
• Problem-solving and analytical skills
• Cultural fit and alignment with company values

Application Tips:

• Highlight relevant marketing and project management experience in your resume
• Tailor your cover letter to demonstrate your understanding of the role and company
• Prepare examples of your problem-solving skills and marketing initiatives
• Research the company and be ready to discuss how your skills and experience align with their mission and values

ATS Keywords: Marketing, Project Management, Multifamily, Real Estate, Ticketing System, Helpdesk, Process Improvement, Strategic Planning, Data Analysis, CRM, Digital Marketing

ASSUMPTION: The interview process is designed to assess the candidate's skills, experience, and cultural fit for the role and the company.

🛠️ Tools & Technologies

• CRM platforms (e.g., Salesforce, HubSpot)
• Project management software (e.g., Asana, Trello, Microsoft Project)
• Marketing automation tools (e.g., Marketo, Pardot)
• Data analysis tools (e.g., Excel, Google Analytics)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's current tech stack and the candidate's expertise.

👔 Cultural Fit Considerations

Company Values:

• Opportunity: Seize every moment to create, innovate, and grow
• Integrity: Do the right thing, always
• Collaboration: Together, we achieve more
• Accountability: Take ownership and deliver results
• Excellence: Strive for the highest standards in everything we do

Work Style:

• Collaborative and team-oriented
• Adaptable and flexible
• Results-driven and proactive
• Strong communicator and listener

Self-Assessment Questions:

• Do I thrive in a fast-paced, collaborative environment?
• Am I comfortable managing multiple projects and priorities?
• Do I have a proven track record of driving results and process improvement?
• Am I passionate about creating exceptional living experiences for residents?

ASSUMPTION: Kairoi Residential values candidates who align with their core values and work style, as well as those who demonstrate a passion for their mission.

⚠️ Potential Challenges

• Managing multiple projects and priorities simultaneously
• Adapting to changing priorities and deadlines
• Balancing operational tasks with strategic initiatives
• Ensuring brand consistency across multiple marketing channels

ASSUMPTION: These challenges can be overcome with strong organizational skills, effective communication, and a proactive approach to problem-solving.

📈 Similar Roles Comparison

• Marketing Manager: Focuses more on strategic planning and campaign execution, while this role emphasizes operational efficiency and process improvement
• Project Manager: Typically oversees project timelines and resources, whereas this role combines project management with marketing operations and strategy
• Marketing Coordinator: Generally focuses on day-to-day marketing tasks and campaign support, while this role requires a broader skill set and more strategic thinking

ASSUMPTION: This role offers a unique blend of marketing, project management, and operational responsibilities, making it distinct from similar roles in the industry.

📝 Sample Projects

• Streamlining the onboarding and offboarding processes for marketing vendors
• Implementing a new marketing ticketing system to improve community support
• Conducting a comprehensive marketing audit to ensure brand consistency and identify areas for improvement
• Developing and executing a strategic plan to optimize marketing workflows and enhance efficiency

ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives that the Marketing Support Manager may undertake in this role.

❓ Key Questions to Ask During Interview

• What are the biggest challenges facing the marketing department currently, and how can this role help address them?
• How does this role collaborate with other departments, such as property management and leasing?
• What opportunities are there for professional growth and development within the marketing department and the company as a whole?
• How does Kairoi Residential support work-life balance for its employees?
• What are the key priorities for this role in the first 30, 60, and 90 days?

ASSUMPTION: These interview questions are designed to provide insight into the role's responsibilities, the company culture, and the opportunities for professional growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant marketing and project management experience
• Prepare examples of your problem-solving skills and marketing initiatives
• Research the company and be ready to discuss how your skills and experience align with their mission and values
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.