Medewerker Customer Support

📌 Core Information

🔹 Job Title: Medewerker Customer Support

🔹 Company: Eurofins

🔹 Location: Wageningen, Gelderland, Netherlands

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Serving as the main point of contact for customers
• Handling both national and international customer interactions
• Supporting sales activities and order management
• Assisting the financial administration team

ASSUMPTION: This role demands a highly organized individual capable of coordinating multiple tasks simultaneously, emphasizing problem-solving in customer interactions.

📋 Key Responsibilities

✅ Act as the first point of contact for customer inquiries via phone and email

✅ Independently resolve customer questions, liaising with team members for complex issues

✅ Manage and track samples from receipt through to result documentation

✅ Enter order details accurately

✅ Assist account managers in sales support, including preparing quotes

✅ Support financial department operations

ASSUMPTION: Applicants are expected to maintain high accuracy and customer satisfaction through diligent order and communication management.

🎯 Required Qualifications

Education: Completed MBO+/HBO level education

Experience: 0-2 years in a similar role

Required Skills:

• Excellent communication skills
• Proactive and flexible attitude
• Ability to work both independently and within a team

Preferred Skills:

• Proficiency in German
• Knowledge of the agricultural, greenhouse, or laboratory sectors

ASSUMPTION: The position may require familiarity with industry-specific terms and practices to effectively communicate with clients.

💰 Compensation & Benefits

Salary Range: Starting from €2872 gross per month based on full-time employment

Benefits:

• 8% holiday allowance and a year-end bonus of 0.75%
• Comprehensive pension and leave policy with 25 vacation days + 10 ADV days
• Opportunities for educational and career advancement

Working Hours: Minimum 32 hours per week, including fixed days: Tuesday and Thursday

ASSUMPTION: Competitive compensation is designed to attract candidates with high potential and an interest in personal development.

📌 Applicant Insights

🔍 Company Context

Industry: Medical and Diagnostic Laboratories

Company Size: 201-500 employees, offering a medium-sized company experience with a diverse work environment

Founded: Not specified

Company Description:

• Pioneers in agricultural and environmental sample analysis
• Focus on sustainable food production for global agriculture
• Innovative techniques in testing with a commitment to quality

Company Specialties:

• Infectious Disease Testing & Immune Disorders
• Allergy & Hypersensitivity Testing
• BioPharma & Clinical Trials

Company Website: www.eurofins-viracor.com/clinical

ASSUMPTION: Eurofins Agro likely emphasizes environmental impact and quality standards, given their global reach in agriculture.

📊 Role Analysis

Career Level: Entry to mid-level, suitable for recent graduates or those with some professional experience

Reporting Structure: Direct report to Team Leader Customer Service

Work Arrangement: On-site, providing a traditional office environment with opportunities for direct mentorship

Growth Opportunities:

• Talent Development programs
• Personal and professional growth in leadership
• Increased responsibility in cross-functional tasks

ASSUMPTION: Given its dynamic industry, Eurofins likely supports cross-disciplinary learning and career advancement.

🌍 Location & Work Environment

Office Type: Corporate office with laboratory facilities

Office Location(s): Main headquarters in Wageningen, Netherlands

Geographic Context:

• Located in Wageningen, a research-intensive hub
• Part of major agricultural innovation areas in the Netherlands
• Access to Dutch and international agri-tech communities

Work Schedule: Standard business hours with set availability requirements

ASSUMPTION: The Wageningen location likely offers opportunities for engagement with leading agricultural experts and companies.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial screening phone interview
• On-site or virtual interview with the hiring manager

Key Assessment Areas:

• Communication skills
• Problem-solving ability
• Customer service orientation

Application Tips:

• Highlight relevant customer service experience
• Emphasize flexibility and proactive nature
• Demonstrate industry knowledge and language proficiency

ATS Keywords: Customer Support, Order Management, Sales Support, Agriculture

ASSUMPTION: The company places a premium on articulate communication and industry-specific knowledge.

🛠️ Tools & Technologies

• CRM Systems for customer interaction tracking
• Order management software
• Basic office productivity tools (e.g., Microsoft Office Suite)

ASSUMPTION: Technological tools required are standard for customer support roles, with specific focus on CRM platforms.

👔 Cultural Fit Considerations

Company Values:

• Commitment to sustainability
• Dedication to quality
• Focus on innovation

Work Style:

• Collaborative and team-focused environment
• Encourages autonomy in managing tasks
• Agile in responding to customer needs

Self-Assessment Questions:

• Can you manage customer interactions effectively?
• Do you thrive in a team-oriented setting?
• How do you handle problem-solving under pressure?

ASSUMPTION: Employees likely appreciate a structured, yet flexible work culture that values innovation.

⚠️ Potential Challenges

• Balancing high volume of customer inquiries
• Handling complex sample tracking with accuracy
• Navigating varied customer needs across national and international markets
• Adapting to dynamic changes in customer support tools

ASSUMPTION: Customer focus and adaptability are crucial for success in this demanding environment.

📈 Similar Roles Comparison

• Similar roles may not offer the same exposure to international customer interaction
• Opportunities within agricultural-focused organizations are unique compared to standard customer service jobs
• Eurofins provides significant growth through leadership programs unlike many direct competitors

ASSUMPTION: Eurofins's specific industry focus provides distinctive career advantages over more generalized customer service roles.

📝 Sample Projects

• Improving CRM processes based on customer feedback
• Developing training modules for new customer support hires
• Streamlining sample tracking and reporting systems

ASSUMPTION: Project involvement is likely to include cross-department collaboration aimed at enhancing operational efficiency.

❓ Key Questions to Ask During Interview

• What specific challenges does the Customer Support team currently face?
• How does Eurofins measure success within this role?
• Can you describe typical career paths from this position?
• What tools and technologies are integral to the role?
• How does the company support ongoing professional development?

ASSUMPTION: Candidates should explore the company's culture of learning and growth to align with their personal and professional development goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company's careers page or via the designated application button
• Prepare a resume highlighting relevant customer service experience
• Tailor your cover letter to emphasize flexibility and a proactive approach
• Ensure timely responses to any follow-up communications from the hiring team
• Be ready for possible language proficiency assessments given the international scope

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.