📌 Core Information
🔹 Job Title: Member Account Advisor
🔹 Company: First Alliance Credit Union
🔹 Location: Rochester, Minnesota
🔹 Job Type: Full-time
🔹 Category: Financial Services
🔹 Date Posted: April 7, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Providing an outstanding onboarding experience for new members
- Offering ongoing support and account management for existing members
- Cross-selling loan products and additional services
- Contributing to members' financial success and fostering collaborative relationships
ASSUMPTION: This role requires a strong customer service focus, excellent communication skills, and a solid understanding of financial products and services.
📋 Key Responsibilities
✅ Member Onboarding: Provide a warm welcome to new members, guiding them through the account opening process
✅ Account Management: Assist existing members in opening additional accounts and provide tailored financial solutions
✅ Loan Cross-Selling: Identify opportunities to cross-sell loan products during account opening and ongoing interactions
✅ Loan Production: Identify loan needs and aid in loan applications, closing, and funding for high-level products
✅ Financial Education: Educate members on various financial products and services, providing sound financial advice
✅ Transaction Support: Handle complex transactions and account inquiries, ensuring timely and accurate assistance
✅ Collaboration: Build strong relationships with internal partners to facilitate a smooth and effective transition process for members
✅ Exceptional Member Experience: Demonstrate strong listening skills and a genuine passion for member experience, addressing concerns and feedback
ASSUMPTION: This role involves frequent interaction with members, requiring excellent communication and interpersonal skills.
🎯 Required Qualifications
Education: A high school education or equivalent
Experience: 3-5 years of member service experience, with at least 1 year in the financial industry
Required Skills:
- Strong communication and interpersonal skills
- Ability to work well in a fast-paced environment
- Basic understanding of loans and credit union products and services
- Proven skills in goal attainment
- Proficient in using technology and various electronic communication tools
Preferred Skills:
- Bilingual or multilingual skills
- Experience with specific financial software or systems
ASSUMPTION: While not explicitly stated, having a clean driving record and reliable transportation may be required for this role, given the need to travel between branch locations.
💰 Compensation & Benefits
Salary Range: $20.78 - $24.45 hourly
Benefits:
- 401(k) and 401(k) matching
- Dental, health, and vision insurance
- Employee assistance program, employee discount, health savings account, life insurance, and paid time off
Working Hours: Full-time, with a standard workweek of 40 hours
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the financial services sector. Actual compensation may vary based on skills, experience, and other factors.
📌 Applicant Insights
🔍 Company Context
Industry: First Alliance Credit Union operates in the competitive financial services industry, with a focus on consumer and business lending, mortgage loans, and deposit accounts.
Company Size: With 51-200 employees, First Alliance Credit Union is a mid-sized organization, offering a supportive work environment with opportunities for growth and collaboration.
Founded: Established in 1932, First Alliance Credit Union has a rich history and a strong commitment to its members and community.
Company Description:
- First Alliance Credit Union is a not-for-profit, member-owned financial cooperative
- They provide a wide range of financial products and services, including consumer and business lending, mortgage loans, and deposit accounts
- Their mission is to place members' needs first by providing compassion, guidance, and resources to promote their financial well-being
Company Specialties:
- Consumer Lending
- Business Lending
- Mortgage Loans
- Checking and Savings Accounts
- Online and Mobile Banking
- Credit Building and Financial Literacy
Company Website: http://www.firstalliancecu.com
ASSUMPTION: First Alliance Credit Union is a well-established organization with a strong commitment to its members and community. They offer a comprehensive range of financial products and services, making this an attractive opportunity for candidates seeking a career in the financial services industry.
📊 Role Analysis
Career Level: This role is an entry-level to mid-level position within the financial services industry, offering opportunities for growth and advancement.
Reporting Structure: The Member Account Advisor will report directly to the Branch Manager and work closely with other branch staff and departmental partners.
Work Arrangement: This is an on-site, full-time position, with a standard workweek of 40 hours. The role may require flexibility to work evenings and weekends as needed.
Growth Opportunities:
- Advancement to senior member service roles or management positions
- Cross-training and development in other areas of the credit union, such as lending or operations
- Opportunities to participate in community events and networking opportunities
ASSUMPTION: This role offers a clear path for career progression within the credit union, with opportunities for growth and development in various areas of the organization.
🌍 Location & Work Environment
Office Type: First Alliance Credit Union operates multiple branch locations, with this position based at the Rochester, Minnesota branch.
Office Location(s): 2483 Commerce Drive Northwest, Rochester, Minnesota 55901, US
Geographic Context:
- Rochester, Minnesota is a mid-sized city with a population of approximately 120,000 residents
- The city is home to the world-renowned Mayo Clinic and offers a diverse range of cultural, recreational, and educational opportunities
- The cost of living in Rochester is relatively low compared to other major metropolitan areas in the United States
Work Schedule: The work schedule for this role is typically Monday through Friday, with some flexibility to work evenings and weekends as needed to accommodate member needs.
ASSUMPTION: Rochester, Minnesota, offers a high quality of life, with a vibrant cultural scene, excellent healthcare facilities, and a strong sense of community. The work environment at First Alliance Credit Union is collaborative and supportive, with a focus on member service and employee development.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening interview
- In-person interview with the Branch Manager and/or other branch staff
- Background check and reference verification
- Job offer and onboarding
Key Assessment Areas:
- Customer service skills and member focus
- Communication and interpersonal skills
- Problem-solving abilities
- Adaptability and flexibility
- Knowledge of financial products and services
Application Tips:
- Highlight relevant member service experience and transferable skills
- Tailor your resume and cover letter to emphasize your fit for this role and the company's mission
- Prepare examples of your problem-solving abilities and customer service experiences
- Research First Alliance Credit Union and be prepared to discuss how your values align with the company's core values
ATS Keywords: Member service, account management, loan cross-selling, financial education, transaction support, collaboration, exceptional member experience, communication, interpersonal skills, problem-solving, goal attainment, self-motivation, professionalism, adaptability, team collaboration, trust building, initiative, learning commitment
ASSUMPTION: The application process for this role is likely to be competitive, with a focus on identifying candidates who possess strong member service skills, excellent communication abilities, and a commitment to the company's mission and core values.
🛠️ Tools & Technologies
- Credit union-specific software and systems (e.g., Fiserv, FIS, or other core processing platforms)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer relationship management (CRM) software (e.g., Salesforce, Zoho CRM, or other similar platforms)
- Various electronic communication tools (e.g., email, instant messaging, and video conferencing)
ASSUMPTION: Familiarity with credit union-specific software and systems, as well as proficiency in Microsoft Office Suite, will be beneficial for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Passion: Demonstrating a genuine enthusiasm for helping members achieve their financial goals
- Presence: Being fully present and engaged in member interactions, actively listening and addressing their needs
- Persistence: Consistently striving to provide exceptional member service and going the extra mile to ensure member satisfaction
Work Style:
- Collaborative: Working closely with branch staff and departmental partners to ensure members receive comprehensive and seamless service
- Adaptable: Demonstrating flexibility and a willingness to learn and grow in a dynamic work environment
- Member-focused: Placing members' needs at the forefront of all decisions and actions
Self-Assessment Questions:
- How do your personal values align with First Alliance Credit Union's core values of passion, presence, and persistence?
- Can you provide an example of a time when you went above and beyond to ensure a customer or client's satisfaction?
- How do you handle change and adapt to new situations in a fast-paced work environment?
ASSUMPTION: Candidates who demonstrate a strong fit with First Alliance Credit Union's core values and a commitment to exceptional member service will be well-positioned for success in this role.
⚠️ Potential Challenges
- Managing a high volume of member interactions and maintaining exceptional service standards
- Adapting to changes in branch processes and procedures
- Balancing the need to meet sales targets with a focus on providing members with appropriate and sustainable financial solutions
- Addressing member concerns and resolving issues in a timely and effective manner
ASSUMPTION: While this role offers numerous opportunities for growth and development, it also presents challenges that require strong communication skills, adaptability, and a commitment to exceptional member service.
📈 Similar Roles Comparison
- Unlike other member service roles, this position places a strong emphasis on loan cross-selling and contributing to members' financial success
- First Alliance Credit Union is a not-for-profit, member-owned financial cooperative, offering a unique work environment compared to for-profit banks and credit unions
- This role offers opportunities for career progression within the credit union, with potential paths to senior member service roles or management positions
ASSUMPTION: Candidates should consider the unique aspects of this role and the company's structure when evaluating their fit for this opportunity.
📝 Sample Projects
- Developing and implementing a new member onboarding process to improve the overall member experience
- Collaborating with branch staff to create targeted marketing campaigns to promote specific loan products or services
- Conducting regular member satisfaction surveys and using the results to inform branch improvements and service enhancements
ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives that a Member Account Advisor may be involved in, highlighting the diverse nature of the role and the opportunities for growth and development.
❓ Key Questions to Ask During Interview
- Can you describe the typical member profile for this branch, and how that may impact my day-to-day responsibilities?
- How does the branch support the professional development and growth of its employees?
- Can you provide an example of a time when the branch successfully implemented a new member service initiative or process improvement?
- How does the branch measure and track member satisfaction, and how are those metrics used to inform decision-making and service improvements?
- What opportunities exist for cross-training and development in other areas of the credit union, such as lending or operations?
ASSUMPTION: These interview questions are designed to provide insight into the day-to-day responsibilities of the role, the work environment, and the opportunities for growth and development within the branch and the credit union as a whole.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant member service experience and transferable skills
- Prepare examples of your problem-solving abilities and customer service experiences
- Research First Alliance Credit Union and be prepared to discuss how your values align with the company's core values
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
