Membership Growth Consultant

📌 Core Information

🔹 Job Title: Membership Growth Consultant

🔹 Company: ChenMed

🔹 Location: Roselawn, Indiana

🔹 Job Type: Full-Time

🔹 Category: Healthcare - Sales & Business Development

🔹 Date Posted: April 21, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Proactive sales and community engagement to generate new patient leads
• Planning and executing local events to drive patient enrollment and satisfaction
• Building and maintaining strong relationships with senior citizens, community partners, and businesses
• Effective communication of ChenMed's unique value proposition to diverse audiences
• Collaboration with sales leadership to improve engagement with distributors, vendors, and community partners

ASSUMPTION: This role requires a high level of self-motivation, strong communication skills, and the ability to thrive in a fast-paced, dynamic environment.

📋 Key Responsibilities

✅ Nurture, build, and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round

✅ Plan, coordinate, and execute local events within the community to reach medically underserved, Medicare-eligible seniors, age 55 and older

✅ Cultivate strong relationships with health plan agents, insurance agents, social workers, case workers, senior housing managers, senior centers, and related community providers

✅ Schedule one-on-one sales meetings, referral relationships with plan agents, independent brokers, and the senior community

✅ Leverage marketing and sales tools to identify solutions and sell to new customers, maintaining up-to-date client information in the designated CRM tool (SalesForce)

✅ Develop all distribution channels to support new patient enrollment growth, using all sales tools provided to ensure efficiency and collection of pertinent data

✅ Engage with new patients through and beyond their first appointment, maintaining relationships with enrolled patients to positively impact retention

✅ Perform other related duties as assigned

ASSUMPTION: This role requires exceptional organizational skills, strong negotiation and closing skills, and the ability to manage multiple priorities in a fast-paced work environment.

🎯 Required Qualifications

Education: High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration, or a related field preferred

Experience: A minimum of 2 years of successful sales experience is required. Working with seniors and a general understanding of Medicare Advantage is a plus. A minimum of 2 years of business-to-business experience or equivalent management experience is preferred

Required Skills:

• High business acumen and acuity
• Exceptional organizational skills
• Demonstrated knowledge of, and expertise in, negotiation, probing skills, closing skills, and handling objections
• Proficient in MS Office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce), and other word-processing, spreadsheet, database, e-mail, and presentation software
• Excellent written and verbal communication skills
• Positive attitude and the ability to attract patients with a warm, gentle disposition
• Spoken and written fluency in English. Bilingual is a plus

Preferred Skills:

• Bilingual proficiency
• Experience in telesales and data input while on the telephone with a customer

ASSUMPTION: This role requires the ability and willingness to travel locally, regionally, and nationwide up to 75% of the time, with work primarily conducted off ChenMed premises.

💰 Compensation & Benefits

Salary Range: $55,000 - $75,000 per year (based on experience and industry standards for the role, location, and experience level)

Benefits:

• Competitive compensation and benefits package
• Great mission-driven culture
• Opportunities for career development and advancement
• 401(k) plan with company match
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee assistance program
• Tuition reimbursement
• Employee discounts

Working Hours: Full-time, 40 hours per week. Flexible scheduling based on business needs and event planning

ASSUMPTION: The salary range provided is an estimate based on industry standards for the role, location, and experience level. Actual compensation may vary based on the candidate's qualifications and ChenMed's internal compensation structure.

📌 Applicant Insights

🔍 Company Context

Industry: ChenMed operates in the healthcare industry, specifically focusing on primary care for underserved seniors with complex chronic diseases. They are known for their high-touch, VIP, preventive primary care model, which has proven successful for both patients and team members.

Company Size: ChenMed is a mid-sized company with 1,001-5,000 employees, offering a great mission-driven culture and opportunities for career development and advancement.

Founded: ChenMed was founded in 1970 and is headquartered in Miami Gardens, Florida, with 100+ centers in 15 states.

Company Description:

• ChenMed serves underserved – moderate-to-low-income seniors with complex chronic diseases
• Their high-touch, VIP, preventive primary care works for both patients and team members
• ChenMed is featured in Fortune’s 2020 “Change The World” list, listed as a “Great Places To Work” 2022, 2023, and listed as one of Newsweek's “Most Loved Places to Work” for 2021 and 2022
• They offer competitive compensation/benefits, a great mission-driven culture, and so much more

Company Specialties:

• Geriatrics
• Preventative Medicine
• Alternative Medicine
• In-House Specialists
• Acupuncture
• Vision Care
• On-Site Testing
• Patient Education
• Primary Care
• Family Medicine
• Endocrinology
• Referral Coordination
• Care Coordinator
• Customer Service
• Senior Healthcare
• On-Site Prescriptions
• Cardiology
• Podiatry

Company Website: http://www.chenmed.com

ASSUMPTION: ChenMed's unique approach to primary care allows them to improve the health and well-being of the populations they serve, making it an attractive place to work for those passionate about making a difference in people's lives.

📊 Role Analysis

Career Level: This role is at the mid-career level, offering opportunities for growth and advancement within the company.

Reporting Structure: The Membership Growth Consultant reports directly to the Sales Manager or equivalent.

Work Arrangement: This role requires a high degree of flexibility, with travel up to 75% of the time and work primarily conducted off ChenMed premises.

Growth Opportunities:

• Proven track record of success in the role may lead to advancement opportunities within the sales department or other areas of the organization
• ChenMed's rapid expansion provides numerous opportunities for career growth and development

ASSUMPTION: Success in this role may open doors to various leadership and management positions within ChenMed, depending on the candidate's skills, performance, and the organization's growth trajectory.

🌍 Location & Work Environment

Office Type: ChenMed's offices are typically located in medical centers or standalone buildings, with a professional and welcoming atmosphere designed to cater to senior patients.

Office Location(s): Roselawn, Indiana

Geographic Context:

• Roselawn is a suburb of Chicago, Illinois, with a population of approximately 10,000 people
• The area has a diverse population, with a significant senior community
• Roselawn is conveniently located near major highways, offering easy access to the surrounding metropolitan area

Work Schedule: The work schedule is flexible, with a focus on meeting business needs and event planning. The role requires the ability to work evenings and weekends as needed to attend and host events.

ASSUMPTION: The work environment is dynamic and fast-paced, with a strong focus on community engagement and sales growth. The role requires a high degree of self-motivation, strong communication skills, and the ability to thrive in a fast-paced environment.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Final interview with senior leadership
• Background check and reference check
• Job offer and onboarding

Key Assessment Areas:

• Sales skills and experience
• Community engagement and networking abilities
• Communication and presentation skills
• Problem-solving and negotiation skills
• Adaptability and resilience in a fast-paced environment

Application Tips:

• Highlight relevant sales experience, particularly with seniors and in business-to-business environments
• Demonstrate strong communication skills and the ability to engage with diverse audiences
• Showcase problem-solving and negotiation skills with specific examples from past experiences
• Emphasize adaptability and resilience in a fast-paced environment
• Tailor your resume and cover letter to highlight the required skills and qualifications for this role

ATS Keywords: Sales, community engagement, networking, communication, problem-solving, negotiation, adaptability, resilience, senior citizens, business-to-business, event planning, CRM, customer acquisition, customer retention

ASSUMPTION: ChenMed's hiring process is designed to assess the candidate's sales skills, community engagement abilities, and cultural fit with the organization. Successful candidates will demonstrate a strong commitment to ChenMed's mission and values.

🛠️ Tools & Technologies

• CRM: Salesforce
• Microsoft Office Suite (PowerPoint, Excel, Word, and Outlook)
• Various word-processing, spreadsheet, database, e-mail, and presentation software
• Event planning and management tools

ASSUMPTION: Proficiency in CRM tools, Microsoft Office Suite, and event planning software is required for this role. Familiarity with additional tools specific to the industry or role may be an asset.

👔 Cultural Fit Considerations

Company Values:

• Patient-centered care
• Integrity and honesty
• Collaboration and teamwork
• Continuous learning and improvement
• Diversity, equity, and inclusion

Work Style:

• Highly self-motivated and driven
• Strong communication and interpersonal skills
• Adaptable and resilient in a fast-paced environment
• Focused on delivering results and exceeding goals
• Committed to ChenMed's mission and values

Self-Assessment Questions:

• How do you engage with senior citizens and build trusting relationships?
• How do you handle setbacks and challenges in a fast-paced environment?
• How do you prioritize and manage multiple priorities and projects simultaneously?
• How do you adapt your communication style to connect with diverse audiences?
• How do you balance the need for sales growth with maintaining strong customer relationships and satisfaction?

ASSUMPTION: ChenMed values candidates who are passionate about their mission, highly self-motivated, and committed to delivering exceptional care to their patients. Successful candidates will demonstrate a strong cultural fit with the organization and a genuine desire to make a positive impact on the lives of seniors.

⚠️ Potential Challenges

• The role requires a high degree of self-motivation and the ability to work independently
• The work environment can be fast-paced and demanding, with tight deadlines and high expectations
• The role may require extensive travel, with up to 75% of work conducted off ChenMed premises
• Successful candidates must be comfortable engaging with senior citizens and building strong relationships with community partners and businesses
• The role may involve working evenings and weekends to attend and host events

ASSUMPTION: The Membership Growth Consultant role is not for everyone. It requires a high degree of self-motivation, strong communication skills, and the ability to thrive in a fast-paced, dynamic environment. Candidates should carefully consider their personal and professional goals before applying for this role.

📈 Similar Roles Comparison

• This role differs from traditional sales positions in that it requires a strong focus on community engagement and event planning, in addition to direct sales efforts
• ChenMed's unique approach to primary care sets this role apart from other healthcare sales positions, with a greater emphasis on patient satisfaction and retention
• Career paths within ChenMed may include advancement to sales management, regional sales management, or other leadership roles within the organization

ASSUMPTION: Candidates should carefully consider their career goals and aspirations before applying for this role, as the unique aspects of the position may not align with all applicants' long-term career objectives.

📝 Sample Projects

• Planning and executing a successful senior health fair, resulting in a significant increase in new patient enrollments
• Developing and implementing a targeted marketing campaign to engage local businesses and community partners, leading to a substantial increase in referrals
• Creating and delivering a compelling presentation to a senior living community, resulting in a high level of satisfaction and positive feedback from residents

ASSUMPTION: Successful candidates will demonstrate a strong track record of achievement in sales and community engagement, with a focus on driving patient enrollment and satisfaction.

❓ Key Questions to Ask During Interview

• How does ChenMed measure the success of its Membership Growth Consultants?
• What are the most common challenges faced by Membership Growth Consultants, and how can I best prepare to address them?
• How does ChenMed support the professional development and growth of its sales team members?
• What are the most important qualities for success in this role, according to the hiring manager?
• How does ChenMed foster a positive and inclusive work environment for its employees?

ASSUMPTION: Candidates should use the interview process to gain a clear understanding of the role's expectations, the organization's culture, and the opportunities for professional growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the provided link
• Tailor your resume and cover letter to highlight the required skills and qualifications for this role
• Prepare for the interview by researching ChenMed's mission, values, and culture
• Practice common sales and problem-solving scenarios to demonstrate your skills and abilities
• Follow up with the hiring manager one week after the interview to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.