Membership & Marketing Assistant

📌 Core Information - Job Title: Membership & Marketing Assistant - Company: YWCA Greater Newburyport - Location: Newburyport, MA, United States - Job Type: Part Time - Category: Non-profit Organizations - Date Posted: July 7, 2025 - Experience Level: Entry Level - Remote Status: On-site 🚀 Job Overview Key aspects of this role include: - Customer Service Focus: Primary point of contact for potential members, promoting YWCA programs and services. - Membership Management: Handling enrollment processes for various programs and maintaining accurate member information. - Marketing Support: Representing YWCA at events, distributing marketing materials, and assisting with fundraising events. - Fiscal Responsibilities: Following fiscal policies, maintaining accurate cash draw, and processing transactions. - Teamwork: Collaborating with the Marketing Membership Manager and other team members to achieve YWCA's mission. *ASSUMPTION:* This role requires strong interpersonal skills, multitasking abilities, and a passion for community service and non-profit work. 📋 Key Responsibilities - Customer Service: - Welcome and assist guests with impeccable service upon arrival and departure. - Maintain professional, pleasant appearance and overall clean work environment. - Acquire knowledge of all YWCA products, services, and programs. - Serve as an informational resource to potential and current members on all YWCA membership and program options. - Answer incoming calls in a timely manner and make outgoing calls as needed. - Resolve or refer all member problems and concerns. - Document member questions, concerns, or suggestions and ensure follow-up in a timely and professional manner. - Sale of all YWCA products, including merchandise. - General office duties as requested by the senior leadership team. - Membership: - Manage all aspects of the enrollment process for membership, wellness plans, swim lessons, session-based programs, afterschool, and all other YWCA programs. - Maintain information accurately in the database. - Marketing: - Serve as a representative for YWCA and our programs at various events. - Distribute marketing materials. - Assist with fundraising events. - Fiscal: - Follow YWCA's fiscal policies and procedures. - Maintain an accurate cash draw and close out the cash draw at the end of each shift. - Process all transactions in a timely and accurate manner. *ASSUMPTION:* This role requires strong organizational skills, attention to detail, and the ability to work efficiently in a fast-paced environment. 🎯 Required Qualifications - Education: High school diploma or equivalent. - Experience: 2 years of previous customer service or direct sales experience. - Required Skills: - Proficient computer skills and knowledge of databases, MS Word, and MS Excel. - Strong customer service and sales skills. - Excellent communication and interpersonal skills. - Ability to work efficiently in a fast-paced environment. - CPR and First Aid certification preferred and required within 3 months of employment. - Preferred Skills: - Previous experience in a non-profit organization. - Bilingual or multilingual skills. *ASSUMPTION:* Candidates with relevant experience in non-profit organizations and bilingual/multilingual skills may have an advantage in this role. 💰 Compensation & Benefits - Salary Range: $15 - $18 per hour (based on industry standards for entry-level non-profit roles in the New England region). - *ASSUMPTION:* The salary range is estimated based on industry standards and may vary depending on the candidate's experience and skills. - Benefits: - Competitive hourly rate. - Paid vacation and sick time. - Health and Dental insurance contributions. - Pension Plan. - Working Hours: Part-time, with shifts as assigned. 📌 Applicant Insights 🔍 Company Context - Industry: Non-profit Organizations. - *ASSUMPTION:* YWCA Greater Newburyport operates in a competitive non-profit landscape, focusing on community services, childcare, and wellness programs. - Company Size: 51-200 employees. - *ASSUMPTION:* As a mid-sized non-profit, YWCA Greater Newburyport offers opportunities for growth and collaboration within a close-knit team. - Founded: 1883. - *ASSUMPTION:* YWCA Greater Newburyport has a rich history and established reputation in the Newburyport community. - Company Description: YWCA Greater Newburyport is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. Their programs include Stand Against Racism, affordable housing, childcare, health and wellness, and financial literacy. - *ASSUMPTION:* YWCA Greater Newburyport's mission-driven approach emphasizes community engagement, diversity, and inclusion. - Company Specialties: - Affordable Housing. - Childcare. - Health & Wellness. - Financial Literacy. - Stand Against Racism. - Company Website: YWCA Greater Newburyport. 📊 Role Analysis - Career Level: Entry-level. - *ASSUMPTION:* This role is an excellent entry point for individuals interested in non-profit work, community service, and customer service careers. - Reporting Structure: Reports directly to the Marketing Membership Manager. - *ASSUMPTION:* The Marketing Membership Manager will provide guidance, support, and opportunities for professional growth. - Work Arrangement: On-site, part-time, with shifts as assigned. - *ASSUMPTION:* This role requires a flexible schedule, with availability to work evenings and weekends as needed. - Growth Opportunities: - Gain experience in non-profit management, marketing, and customer service. - Develop transferable skills in membership management, event planning, and community engagement. - Potential for full-time or additional responsibilities based on performance and organizational needs. *ASSUMPTION:* This role offers opportunities for professional growth and development within the non-profit sector. 🌍 Location & Work Environment - Office Type: Wellness Facility. - Office Location(s): 13 Market St, Newburyport, MA 01950, US. - Geographic Context: - Newburyport is a coastal city in Essex County, Massachusetts, with a population of approximately 10,000 people. - *ASSUMPTION:* Newburyport offers a tight-knit community with a strong sense of local pride and engagement. - Work Schedule: Part-time, with shifts as assigned. - *ASSUMPTION:* The part-time nature of this role may appeal to students, retirees, or individuals seeking flexible work arrangements. 💼 Interview & Application Insights - Typical Process: 1. Submit your resume and cover letter through the provided application link. 2. Complete an employment application form. 3. Attend an in-person or virtual interview with the Aquatics Director, Diane Sagaser. 4. Participate in a trial shift or assessment, if required. - Key Assessment Areas: 1. Customer service skills and sales ability. 2. Proficiency in computer applications and databases. 3. Knowledge of YWCA programs and services. 4. Ability to work efficiently in a fast-paced environment. - Application Tips: 1. Tailor your resume and cover letter to highlight relevant experience and skills for this role. 2. Emphasize any experience working with databases, customer service, or non-profit organizations. 3. Prepare for behavioral interview questions that focus on customer service, problem-solving, and teamwork. - ATS Keywords: Customer Service, Direct Sales, Database Management, MS Word, MS Excel, CPR, First Aid, Non-profit, Community Engagement, Marketing, Membership Management. *ASSUMPTION:* Applicants should emphasize their relevant skills and experiences in their application materials and be prepared to discuss these topics in the interview. 🛠️ Tools & Technologies - MS Word. - MS Excel. - Database management software (e.g., Wild Apricot, DonorPerfect, or other non-profit CRM tools). - Customer relationship management (CRM) software. - Point-of-sale (POS) systems. *ASSUMPTION:* Familiarity with non-profit-specific software and tools may be beneficial but is not always required for this role. 👔 Cultural Fit Considerations - Company Values: Eliminating racism, empowering women, promoting peace, justice, freedom, and dignity for all. - *ASSUMPTION:* Applicants should demonstrate a strong commitment to these values and a passion for community service. - Work Style: - Collaborative and team-oriented. - Adaptable and flexible, with a willingness to take on new tasks and responsibilities as needed. - Detail-oriented and organized, with strong time management skills. - Self-Assessment Questions: 1. How do you align with YWCA Greater Newburyport's commitment to eliminating racism and empowering women? 2. How comfortable are you working in a fast-paced, customer-facing environment? 3. How do you approach learning new tasks and tools in a dynamic work environment? *ASSUMPTION:* Applicants should reflect on these questions and be prepared to discuss their responses during the interview. ⚠️ Potential Challenges - Workload: This role may require handling multiple tasks and responsibilities simultaneously, which can be challenging at times. - Customer Interactions: Dealing with difficult or upset customers can be emotionally taxing and may require strong interpersonal skills and patience. - Shift Work: Part-time hours and shifts as assigned may not always align with personal schedules or preferences. *ASSUMPTION:* Applicants should consider these potential challenges and be prepared to discuss how they would manage them in the interview. 📈 Similar Roles Comparison - Differences from related positions: - This role focuses on membership and marketing within a non-profit organization, unlike similar roles in for-profit companies or other non-profit sectors. - The part-time nature of this role may offer more flexibility than full-time positions. - Industry-specific context: - Non-profit organizations often have limited resources and may require employees to wear multiple hats, unlike larger for-profit companies. - Career path comparison: - This role can serve as a stepping stone to other non-profit management, marketing, or customer service positions within the organization or the broader non-profit sector. *ASSUMPTION:* Applicants should research the non-profit sector and YWCA Greater Newburyport specifically to better understand the unique aspects of this role. 📝 Sample Projects - Project example 1: Developing and implementing a targeted marketing campaign to increase membership in the wellness center. - Project example 2: Coordinating a community event to promote YWCA programs and services, requiring collaboration with local businesses, vendors, and volunteers. - Project example 3: Analyzing membership data to identify trends, make data-driven decisions, and improve overall membership strategies. *ASSUMPTION:* Applicants should be prepared to discuss their experience with similar projects and how they contributed to their success. ❓ Key Questions to Ask During Interview - Role Responsibilities: 1. What are the most challenging aspects of this role, and how can I best prepare for them? 2. How does this role fit into the overall organization, and how does it contribute to YWCA's mission? - Team Structure: 1. How does the Marketing Membership team collaborate with other departments within YWCA? 2. What opportunities are there for cross-training or working with other teams? - Company Culture: 1. How does YWCA Greater Newburyport support employee growth and development? 2. What aspects of the company culture make it a great place to work? - Growth Opportunities: 1. What potential is there for advancement or taking on additional responsibilities within this role or the organization? 2. How does YWCA support employees in pursuing further education or certifications relevant to their roles? *ASSUMPTION:* Applicants should ask thoughtful, informed questions that demonstrate their interest in the role and the organization. 📌 Next Steps for Applicants To apply for this position: 1. Submit your resume and cover letter through the provided application link: . 2. Tailor your resume and cover letter to highlight relevant experience and skills for this role. 3. Prepare for behavioral interview questions that focus on customer service, problem-solving, and teamwork. 4. Research YWCA Greater Newburyport and the non-profit sector to better understand the organization and its mission. 5. Follow up with the hiring manager, Diane Sagaser, within one week of submitting your application to express your interest in the role. ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.