📌 Core Information
🔹 Job Title: Mexico Account Associate (Second Shift)
🔹 Company: Arrive Logistics
🔹 Location: Remote (Typically based in Guadalajara, Mexico)
🔹 Job Type: On-site
🔹 Category: Transportation and Logistics
🔹 Date Posted: April 2, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Managing daily operations of client accounts, focusing on load building, scheduling, and tracking shipments.
- Effectively communicating with carriers and customer contacts for scheduling and updates.
- Ensuring compliance with US/Mexican border regulations, including understanding complemento carta porte requirements.
- Identifying opportunities for process improvement and cost savings within customer networks.
ASSUMPTION: The role is focused on second shift services, implying late-afternoon to late-night hours, likely catering to cross-border logistics operations between the US and Mexico.
📋 Key Responsibilities
✅ Manage the load board, including detailed data entry, scheduling, and closing out loads.
✅ Obtain pickup and delivery appointments from shippers and consignees, and minimize transit times.
✅ Deliver effective communication with carriers and customer contacts, particularly regarding delays.
✅ Handle border documentation and ensure compliance with all regulatory requirements.
ASSUMPTION: Responsibilities will require coordination across different departments, necessitating strong collaborative skills.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field of study preferred.
Experience:
- 1+ year of cross-border experience required.
- 2+ years in a 3PL or supply chain environment preferred.
Required Skills:
- English Fluency (High B2-C1)
- Strong collaboration and cross-functional communication skills
- Detail-oriented and proactive problem-solving abilities
Preferred Skills:
- Experience with TMS systems
- Understanding of complemento carta porte (CCP) regulations
ASSUMPTION: Skills assume familiarity with supply chain management software and regulatory frameworks specific to Mexican logistics.
💰 Compensation & Benefits
Salary Range: Not specified, though competitive within the industry standards for similar roles.
Benefits:
- Monthly grocery vouchers
- Medical insurance (including dental and vision plans)
- Free counseling sessions through Employee Assistance Program
Working Hours: Likely aligned with second-shift hours, requiring flexibility for evening and potential weekend work.
ASSUMPTION: Compensation and benefits are designed to attract candidates aiming for logistical roles within growth companies in dynamic markets like Guadalajara.
📌 Applicant Insights
🔍 Company Context
Industry: Transportation, Logistics, Supply Chain and Storage
Company Size: 1,001-5,000 employees
Founded: 2014
Company Description:
- Leading multimodal transportation and technology company.
- Serves over 4,000 customers and has a vast network of carriers.
- Recognized for service excellence globally.
Company Specialties:
- Truckload, LTL, Flatbed
- Intermodal and Drayage
- Advanced logistics technology solutions
Company Website: http://www.arrivelogistics.com
ASSUMPTION: The company's focus on service excellence implies robust support structures and opportunities for personal growth in logistics roles.
📊 Role Analysis
Career Level: Intermediate level requiring cross-border logistics expertise.
Reporting Structure: Likely reports to a Mexico Operations Manager or similar role.
Work Arrangement: On-site in Guadalajara office, though specific remote capabilities are not detailed.
Growth Opportunities:
- Advancement into senior logistics or account management roles.
- Skill development in cross-border logistics and regulatory compliance.
- Possibility to impact and improve logistics processes at a leading firm.
ASSUMPTION: The role's interaction with multiple departments provides exposure to diverse job functions and potential for career advancement.
🌍 Location & Work Environment
Office Type: Modern office environment within a collaborative tech-focused company.
Office Location(s): Guadalajara, Jalisco, Mexico
Geographic Context:
- Located in Torre 1500, a hub with diverse amenities such as cafes and restaurants.
- Guadalajara is a dynamic city known for its technology industry growth.
- Strategic location for cross-border logistics between the US and Mexico.
Work Schedule: Second-shift, suggesting an evening work schedule to accommodate cross-border time zones.
ASSUMPTION: Based on the nature of the logistics industry, the work environment may include high-paced operations requiring quick problem-solving skills.
💼 Interview & Application Insights
Typical Process:
- Initial online application.
- Screening interviews via phone or video.
- Potential in-person interviews in Guadalajara.
Key Assessment Areas:
- Proficiency in English and communication skills.
- Experience in logistics and cross-border operations.
- Problem-solving and decision-making abilities.
Application Tips:
- Highlight experience with cross-border logistics in your resume.
- Demonstrate a proactive attitude and problem-solving skills.
- Prepare to discuss previous experiences with operational troubleshooting.
ATS Keywords: Logistics, Account Management, Cross-Border, Supply Chain, Load Building
ASSUMPTION: The hiring process prioritizes fluent English communication and documented experience in logistics roles.
🛠️ Tools & Technologies
- Transportation Management Systems (TMS)
- Data entry and reporting software
- Cross-border regulatory compliance tools
ASSUMPTION: Tools will likely include industry-standard logistics software and systems for compliance and efficiency tracking.
👔 Cultural Fit Considerations
Company Values:
- Commitment to service excellence and customer satisfaction.
- Emphasis on personal and professional growth.
- Fostering a collaborative and inclusive work environment.
Work Style:
- Team-oriented and collaborative approach.
- Flexible and adaptable to changing logistical needs.
- Proactive and solutions-driven mindset.
Self-Assessment Questions:
- Do you thrive in high-paced, dynamic environments?
- Are you proficient in managing logistics across different regions?
- Can you effectively communicate and collaborate across departments?
ASSUMPTION: Success in this role requires alignment with company values and the ability to adapt to dynamic operational demands.
⚠️ Potential Challenges
- Managing time zone differences in cross-border operations.
- Maintaining up-to-date knowledge of changing regulatory requirements.
- Ensuring timely communication across diverse carriers and clients.
- Navigating high-pressure situations to meet customer expectations.
ASSUMPTION: Candidates should prepare for the dynamic challenges inherent in cross-border logistics work, such as policy changes and urgent timeline pressures.
📈 Similar Roles Comparison
- More data-focused than a typical customer service role.
- More regulatory complexities compared to domestic logistics positions.
- Requires stronger focus on cross-functional collaboration.
ASSUMPTION: This position's unique challenges derive from cross-border nuances which often complicate logistics beyond standard industry roles.
📝 Sample Projects
- Implementing a new scheduling system to improve efficiency.
- Developing strategies to reduce transit times for key client accounts.
- Designing communication protocols to improve carrier interactions.
ASSUMPTION: Project initiatives may focus on process improvements and enhanced operational efficiency.
❓ Key Questions to Ask During Interview
- How is success measured for this role within the Mexico Operations team?
- Can you describe a typical day in the life of an Associate?
- What technologies or systems does Arrive Logistics use for managing operations?
- How does the company support continuous learning and development?
- What are the typical career paths for employees starting in this role?
ASSUMPTION: Prospective candidates should be curious about operational processes, career progression, and company culture to gauge fit and interest.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link.
- Prepare your resume to reflect the cross-border logistics experience.
- Emphasize data management, regulatory knowledge, and teamwork in your application.
- Get ready for potential interviews by reflecting on your past logistics projects.
- Contact talentacquisition@arrivelogistics.com if you have questions or concerns.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
