📌 Core Information
🔹 Job Title: Multimedia Operations, Associate
🔹 Company: BlackRock
🔹 Location: London, Greater London
🔹 Job Type: Full-Time
🔹 Category: Financial Services
🔹 Date Posted: April 11, 2025
🔹 Experience Level: Mid-Senior level
🔹 Remote Status: Hybrid (4 days in office, 1 day remote)
🚀 Job Overview
Key aspects of this role include:
- Streamlining global business practices within the Multimedia Solutions (MMS) team
- Developing and completing methods to enhance business processes for efficiency and productivity
- Collaborating with the Director of MMS to ensure flawless user experiences and continuous improvement
- Leveraging technical expertise and analytical competence to build and manage processes
ASSUMPTION: This role requires a balance of technical skills and analytical thinking to drive process improvements and user experiences.
📋 Key Responsibilities
✅ Develop and coordinate data management automation practices using Power Automate to reduce manual efforts and achieve significant time savings
✅ Leverage Power BI to improve data integrity and accessibility, crafting dashboards for MMS management to provide insights into service operations and costs
✅ Develop and supervise improvements in UX service request processes to optimize efficiency and realize global standardization
✅ Craft and manage custom ServiceNow dashboards for services to streamline ticket management and reduce ticket friction for the team
✅ Reengineer ticketing workflow to eliminate administrative tasks, improve efficiency, and improve the quality of data
✅ Identify and implement methods to standardize and improve global team communications using MS Teams and other M365 products
✅ Assist in global reporting initiatives for Digital Workplace to improve analytical narratives
✅ Support MMS Director to enhance chargeback and cost-tracking models for better financial oversight and accuracy
ASSUMPTION: This role involves a mix of process improvement, data analysis, and communication, requiring strong organizational skills and attention to detail.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., Computer Science, Data Science, Business Analytics)
Experience: Proven experience in a similar role, with a focus on process improvement, data analysis, and automation
Required Skills:
- Expertise in automation, AI, and data analytics platforms/tools
- Experience with ServiceNow workflows and data management practices
- Proficient in Miro for documentation of processes
- Strong analytical skills and ability to analyze usage metrics to identify and refine business strategies
- Proven ability to partner optimally with crucial project team members
Preferred Skills:
- Experience with Power Automate and Power BI
- Knowledge of M365 products and MS Teams
- Familiarity with chargeback and cost-tracking models
ASSUMPTION: Candidates with a strong background in process improvement, data analysis, and automation will be well-suited for this role.
💰 Compensation & Benefits
Salary Range: £45,000 - £65,000 per annum (based on industry standards for mid-level roles in London)
Benefits:
- Retirement investment and tools designed to help build a sound financial future
- Access to education reimbursement
- Comprehensive resources to support physical health and emotional well-being
- Family support programs
- Flexible Time Off (FTO)
Working Hours: Full-time, with a hybrid work arrangement (4 days in the office, 1 day remote)
ASSUMPTION: The salary range is estimated based on industry standards for mid-level roles in London's financial services sector.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services
Company Size: 10,001+ employees (Global asset manager with a significant presence in London)
Founded: 1988
Company Description:
- BlackRock is a global asset manager and technology provider dedicated to helping more and more people experience financial well-being
- They offer a global investments platform, providing clients access to the world’s markets while making investing easier and more affordable
- BlackRock has offices in more than 40 countries, offering global expertise to navigate changing markets
Company Specialties:
- Asset management
- Technology and innovation
- Financial well-being
Company Website: www.blackrock.com
ASSUMPTION: BlackRock is a well-established company in the financial services industry, with a strong global presence and a focus on innovation and technology.
📊 Role Analysis
Career Level: Mid-Senior level (requiring proven experience in process improvement, data analysis, and automation)
Reporting Structure: This role reports directly to the Director of Multimedia Solutions
Work Arrangement: Hybrid (4 days in the office, 1 day remote)
Growth Opportunities:
- Potential to advance within the Multimedia Solutions team or explore other opportunities within BlackRock
- Chance to work on global projects and collaborate with diverse teams
- possibility to develop skills in new technologies and tools
ASSUMPTION: This role offers opportunities for professional growth and development within BlackRock's global organization.
🌍 Location & Work Environment
Office Type: Hybrid (with a physical office in London and remote work options)
Office Location(s): 12 Throgmorton Avenue, London, England EC2N 2DL
Geographic Context:
- London is a major global financial hub, offering a vibrant and multicultural work environment
- The office is located in the City of London, close to public transportation and amenities
- The hybrid work arrangement provides flexibility and a better work-life balance
Work Schedule: Full-time, with a hybrid work arrangement (4 days in the office, 1 day remote)
ASSUMPTION: The hybrid work arrangement offers a good balance between in-office collaboration and remote work flexibility.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call with the hiring manager
- On-site or virtual interview with the team
- Final interview with the Director of Multimedia Solutions
Key Assessment Areas:
- Technical skills in automation, AI, and data analytics
- Analytical thinking and problem-solving abilities
- Communication and collaboration skills
- Cultural fit and alignment with BlackRock's values
Application Tips:
- Highlight relevant experience and skills in process improvement, data analysis, and automation
- Tailor your resume and cover letter to emphasize how your background aligns with the role's requirements
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills and experience with process improvement
ATS Keywords: Automation, AI, Data Analytics, ServiceNow, Process Improvement, Data Management, Miro, Power Automate, Power BI, MS Teams
ASSUMPTION: BlackRock uses an Applicant Tracking System (ATS) to screen resumes, so including relevant keywords will increase the chances of passing the initial screening.
🛠️ Tools & Technologies
- Power Automate
- Power BI
- ServiceNow
- Miro
- MS Teams
ASSUMPTION: Familiarity with these tools and technologies will be beneficial for this role, as they are essential for performing the required tasks.
👔 Cultural Fit Considerations
Company Values:
- Putting Clients First
- Acting with Integrity
- Fostering Collaboration
- Encouraging Diverse Perspectives
- Continuously Improving
Work Style:
- Data-driven and analytical
- Collaborative and team-oriented
- Adaptable and open to change
- Results-focused and proactive
Self-Assessment Questions:
- Do you have a proven track record of driving process improvements through data analysis and automation?
- Are you comfortable working in a hybrid environment and collaborating with global teams?
- Do you share BlackRock's values and commitment to putting clients first?
ASSUMPTION: Candidates who align with BlackRock's values and work style will be more likely to succeed in this role and contribute to the company's success.
⚠️ Potential Challenges
- Managing multiple projects and priorities simultaneously
- Working with global teams across different time zones
- Keeping up with the latest technologies and tools in a rapidly evolving field
- Adapting to changes in processes and workflows
ASSUMPTION: These challenges can be overcome by strong organizational skills, effective communication, and a willingness to learn and adapt.
📈 Similar Roles Comparison
- This role is similar to a Business Analyst or Process Improvement Specialist, but with a stronger focus on data analysis and automation
- In comparison to other roles in the financial services industry, this position requires a unique blend of technical and analytical skills
- Career progression may involve moving into more senior roles within the Multimedia Solutions team or exploring other opportunities within BlackRock
ASSUMPTION: This role offers a unique combination of technical and analytical skills, setting it apart from similar positions in the industry.
📝 Sample Projects
- Developing and implementing a new data management automation process using Power Automate
- Creating a custom ServiceNow dashboard to streamline ticket management for the MMS team
- Analyzing usage metrics to identify trends and make data-driven recommendations for process improvements
ASSUMPTION: These sample projects illustrate the types of tasks and responsibilities associated with this role.
❓ Key Questions to Ask During Interview
- Can you describe a typical day or week in this role?
- How does this role collaborate with other teams within BlackRock?
- What are the most important priorities for this role in the first 30, 60, and 90 days?
- How does BlackRock support the professional development and growth of its employees?
- What are the biggest challenges facing the Multimedia Solutions team currently, and how can this role help address them?
ASSUMPTION: Asking these questions will help applicants better understand the role, the team, and the company, enabling them to make an informed decision about their application.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills in process improvement, data analysis, and automation
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills and experience with process improvement
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
