📌 Core Information
🔹 Job Title: Multimedia Technology Analyst
🔹 Company: BMO
🔹 Location: Chicago, IL, USA
🔹 Job Type: Full-Time
🔹 Category: Technology
🔹 Date Posted: 2025-06-11
🔹 Experience Level: 2-5 years
🔹 Remote Status: Hybrid
🚀 Job Overview
Key aspects of this role include:
- Monitoring and restoring service for mission-critical systems
- Providing Help/Service Desk support
- Coordinating incident management
- Engaging with third-party providers during incidents
- Working with development teams to build solutions using enterprise monitoring/logging
ASSUMPTION: This role requires a strong technical background and the ability to work in a fast-paced environment. It also involves on-call duties, so candidates should be prepared for after-hours work.
📋 Key Responsibilities
✅ Monitor and ensure service restoration of infrastructure, applications, and security
✅ Meet service level agreements and ensure business service levels are met
✅ Provide immediate response to production program or system problems
✅ Deploy, implement, and provision applications and infrastructure per deployment plans and infrastructure build guides
✅ Collaborate with development teams to build self-healing solutions
✅ Lead incident recovery and detailed root cause analysis
✅ Deploy manual code to production environment
✅ Facilitate or complete analysis, design, and configuration of viable solutions to complex technology problems
✅ Provide end-to-end technology support, including computer, applications, network, and storage
✅ Drive and promote new processes, systems, technology, and operations
✅ Proactively monitor system performance and identify operational improvements
✅ Provide initial triage, investigation, and fast turnaround times on issue/incident resolution
✅ Monitor technical infrastructure, applications, and/or business transactions through automated systems and instrumentation
✅ Provide inbound call assistance to end-users for application, technical, and IMACD needs
✅ Collaborate and engage with appropriate areas across the bank
✅ Develop or help develop the knowledge assets required for the operation
✅ Promote adherence to standards and industry best practices
✅ Stay abreast of industry technical and business trends
ASSUMPTION: This role requires a broad range of technical skills and the ability to work independently on complex tasks.
🎯 Required Qualifications
Education: Bachelor's degree in computer science, engineering, information systems, math, or business
Experience: 2-4 years of work experience in IT or a business environment
Required Skills:
- Operation, configuration, and troubleshooting of Audio/Video technology
- Cisco video conferencing, Microsoft Teams, and Webex
- Remote support and troubleshooting
- Break/fix and laptop/mobile device support
- Basic networks and work with vendors
- Project management
- Strong technical and/or business functional knowledge of systems, timing, and dependencies
- Analytical and problem-solving skills
- In-depth verbal and written communication skills
- In-depth collaboration and team skills
- In-depth data-driven decision-making skills
Preferred Skills:
- Experience with IT operations mandatory operating standards for monitoring, logging, and alerting
- Knowledge of support and operations practice, concepts, and technology
- Technical proficiency gained through education and/or business experience
ASSUMPTION: Candidates with relevant certifications (e.g., A+, Network+, CCNA) and experience in IT service management (ITSM) frameworks (e.g., ITIL) may be preferred.
💰 Compensation & Benefits
Salary Range: $61,600.00 - $114,400.00 per year
Benefits:
- Health Insurance
- Tuition Reimbursement
- Accident and Life Insurance
- Retirement Savings Plans
Working Hours: 40 hours per week, with on-call duties as needed
ASSUMPTION: The salary range provided is based on the company's pay range and type. Actual salaries may vary based on factors such as location, skills, experience, education, and qualifications for the role.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services
Company Size: 10,001+ employees
Founded: 1817 (as a bank)
Company Description:
- BMO is a leading provider of financial services in North America, offering a full range of personal and commercial banking, wealth management, and investment banking products and services
- The company is committed to helping people at every stage of their financial lives and providing the best possible banking experience in the industry
- BMO has a strong focus on digital innovation and is investing heavily in technology to enhance the customer experience and drive growth
Company Specialties:
- Personal Banking
- Commercial Banking
- Wealth Management
- Capital Markets
- Asset Management
Company Website: http://www.bmo.com
ASSUMPTION: BMO is a large, established financial institution with a strong brand and a significant presence in North America. The company is known for its commitment to customer service and innovation.
📊 Role Analysis
Career Level: Mid-level
Reporting Structure: This role reports to the IT Operations Manager
Work Arrangement: Hybrid - This role requires working on-site at the BMO office in Chicago, IL, USA, with the option to work remotely for a portion of the time
Growth Opportunities:
- This role offers opportunities for professional development and career growth within the IT Operations team and the broader organization
- BMO provides training and development opportunities to help employees build their skills and advance their careers
- This role may lead to management or senior technical roles in the future
ASSUMPTION: This role is well-suited for candidates with a strong technical background and a desire to grow their careers in IT Operations.
🌍 Location & Work Environment
Office Type: Corporate headquarters
Office Location(s): 111 W Monroe St, Chicago, IL 60603, US
Geographic Context:
- Chicago, IL, USA, is a major metropolitan area with a diverse economy and a strong job market
- The cost of living in Chicago is relatively high compared to other cities in the Midwest
- Chicago has a vibrant cultural scene, with numerous museums, theaters, and music venues
Work Schedule: This role requires working a standard 40-hour workweek, with on-call duties as needed
ASSUMPTION: Candidates should be comfortable working in a fast-paced, dynamic environment and be able to adapt to changes in priorities and workload.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screen with the hiring manager
- On-site or virtual interview with the IT Operations team
- Final interview with the IT Operations Manager
Key Assessment Areas:
- Technical skills and knowledge
- Problem-solving abilities
- Communication and collaboration skills
- Adaptability and flexibility
Application Tips:
- Highlight relevant experience and skills in your resume, using specific examples and quantifiable achievements
- Tailor your cover letter to the specific role and company, explaining why you are a good fit for the position
- Prepare for behavioral and situational interview questions, using the STAR method (Situation, Task, Action, Result)
ATS Keywords: Audio/Video Technology, Cisco Video Conferencing, Microsoft Teams, Webex, Remote Support, Troubleshooting, Break/Fix, Laptop/Mobile Device Support, Project Management, IT Operations, Monitoring, Logging, Alerting, Analytical Skills, Problem Solving, Collaboration, Communication
ASSUMPTION: BMO uses an Applicant Tracking System (ATS) to manage job applications, so it's essential to include relevant keywords in your resume to increase your chances of being selected for an interview.
🛠️ Tools & Technologies
- Cisco video conferencing
- Microsoft Teams
- Webex
- IT service management (ITSM) tools (e.g., ServiceNow, BMC Remedy)
- Monitoring and logging tools (e.g., Nagios, Zabbix, ELK Stack)
- IT operations management (ITOM) tools (e.g., Ansible, Puppet, Chef)
ASSUMPTION: This role requires experience with a wide range of tools and technologies, so candidates should be comfortable learning and using new tools as needed.
👔 Cultural Fit Considerations
Company Values:
- Customer-focused
- Respectful
- Ethical
- Inclusive
- Performance-driven
Work Style:
- Collaborative
- Agile
- Innovative
- Customer-centric
- Results-oriented
Self-Assessment Questions:
- Do you have a strong customer focus and a commitment to providing excellent service?
- Are you comfortable working in a dynamic, fast-paced environment?
- Do you have strong communication and collaboration skills?
- Are you able to work independently and take initiative?
- Do you have a growth mindset and a commitment to continuous learning?
ASSUMPTION: BMO values candidates who are a strong cultural fit and align with the company's values and work style.
⚠️ Potential Challenges
- This role requires working on-call and may involve responding to incidents outside of regular business hours
- The fast-paced nature of the role may be challenging for candidates who prefer a more stable work environment
- The role requires a broad range of technical skills and the ability to learn new tools and technologies quickly
- The cost of living in Chicago may be higher than in other cities in the Midwest
ASSUMPTION: Candidates should carefully consider the potential challenges of this role and ensure they are a good fit for the work environment and lifestyle.
📈 Similar Roles Comparison
- This role is similar to IT Operations Specialist, IT Support Engineer, and IT Service Desk Analyst positions
- However, this role has a stronger focus on incident management and working with third-party providers
- This role may have more opportunities for career growth and professional development compared to similar roles in smaller organizations
ASSUMPTION: Candidates should research similar roles in the industry to better understand the requirements and expectations of the Multimedia Technology Analyst position.
📝 Sample Projects
- Implementing a new monitoring and logging tool to improve incident response times
- Developing and documenting standard operating procedures (SOPs) for common IT incidents and issues
- Collaborating with development teams to build self-healing solutions for critical business applications
ASSUMPTION: These sample projects are intended to give candidates an idea of the types of tasks and responsibilities they may encounter in the Multimedia Technology Analyst role.
❓ Key Questions to Ask During Interview
- Can you describe a typical day or week in this role?
- How does the IT Operations team collaborate with other departments within the company?
- What opportunities are there for professional development and career growth within the IT Operations team?
- How does the company support work-life balance for employees in this role?
- What is the company's approach to diversity, equity, and inclusion?
ASSUMPTION: These key questions are designed to help candidates better understand the role, the team, and the company culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Customize your resume to highlight relevant experience and skills, using specific examples and quantifiable achievements
- Tailor your cover letter to the specific role and company, explaining why you are a good fit for the position
- Prepare for behavioral and situational interview questions, using the STAR method (Situation, Task, Action, Result)
- Follow up with the hiring manager one week after submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
