National Account Manager

📌 Core Information

🔹 Job Title: National Account Manager

🔹 Company: Wanzl North America

🔹 Location: Richfield, Ohio, United States

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Wed Apr 02 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Manage all sales and marketing interactions between the company and assigned accounts.
• Proactively pursue new product opportunities within existing and new accounts.
• Focus on geographic new business development.
• Collaborate with various departments to achieve customer satisfaction and revenue goals.

ASSUMPTION: The position requires proactive and independent business development efforts, given the mention of building a pipeline beyond predefined target accounts.

📋 Key Responsibilities

✅ Proactively pursue new business opportunities with current customers as well as drive new account acquisition.

✅ Find and develop new customer opportunities and drive them to closure.

✅ Allocate 80% of sales efforts to expanding specific product categories and services.

✅ Build strong business relationships with prospective customers and manage the sales cycle effectively.

✅ Prepare and present sales proposals confidently to key decision-makers.

✅ Collaborate with internal teams to ensure customer needs are met and strategies are aligned.

✅ Regularly update CRM systems and prepare detailed reports on sales progress.

✅ Address and resolve any arising issues, involving relevant experts and decision-makers as needed.

✅ Provide overall account maintenance and exemplary customer service.

✅ Lead and support the inside-sales team in collaboration with the Sales Ops Manager.

✅ Collaborate with Customer Service Representatives for market-specific success.

✅ Actively promote and represent WNA positively within the industry and community.

✅ Assist in developing and executing market growth strategies.

✅ Contribute meaningfully to the annual budgeting process.

ASSUMPTION: The multidisciplinary nature of the role indicates significant collaboration, both internally and externally, suggesting the need for outstanding interpersonal and leadership skills.

🎯 Required Qualifications

Education: A minimum 4-year BA/BS degree is desired.

Experience: Minimum 10 years in inside/outside sales roles, with 3-4 years in the Retail/Grocery/Convenience Store industry.

Required Skills:

• Strong interpersonal and communication skills.
• Negotiation and conflict resolution abilities.
• Proficient in Microsoft Office products.

Preferred Skills:

• Experience with CRM and Pipeline Management.
• Ability to adapt and learn ERP systems.

ASSUMPTION: While ERP experience is preferred, strong technological adaptability could mitigate any existing gaps for candidates new to specific ERP systems.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Potential industry-standard benefits include health insurance, retirement plans, and paid time off.
• Opportunities for professional growth and career development.
• Comprehensive training programs.

Working Hours: 40 hours per week with expected flexibility for travel and potential overtime.

ASSUMPTION: Standard benefits are presumed based on industry norms, as specific benefits are not detailed within the listing.

📌 Applicant Insights

🔍 Company Context

Industry: Manufacturing - with a focus on retail systems and equipment.

Company Size: 501-1,000 employees – indicative of a sizable operation with substantial resources and opportunities for cross-functional collaboration.

Founded: 1946

Company Description:

• Leading manufacturing company with a significant presence in shopping carts and retail systems.
• Commitment to innovation and quality, serving major retailers like Walmart and Amazon.
• Part of the Wanzl group, enhancing global reach and capability.

Company Specialties:

• Shopping Carts
• Shelving
• Material Handling

Company Website: http://www.technibilt.com/

ASSUMPTION: The company’s global connections through the Wanzl group suggest access to wide-ranging resources, potential for international collaboration, and an innovative workplace culture.

📊 Role Analysis

Career Level: Suitable for seasoned professionals with substantial account management and sales experience.

Reporting Structure: Likely reports to a senior sales executive or director.

Work Arrangement: Predominantly on-site, conducive to building direct client relationships and on-ground collaboration.

Growth Opportunities:

• Expand responsibilities by leading strategic initiatives.
• Opportunities for advancement to senior sales management roles.
• Ability to influence product development and market strategies.

ASSUMPTION: Given the role's multifaceted nature and strategic business elements, there are evident pathways for advancement combined with personal professional growth.

🌍 Location & Work Environment

Office Type: On-site corporate environment with opportunities for fieldwork.

Office Location(s): Richfield, Ohio, with headquarters connectivity in Newton, North Carolina.

Geographic Context:

• Proximity to major transportation and logistic hubs.
• Dynamic business ecosystem with numerous retailers.
• Richfield offers a community-oriented work setting conducive to team collaboration.

Work Schedule: Standard business hours with a need for flexibility to accommodate travel and client meetings.

ASSUMPTION: The work environment emphasizes direct client interaction, implying the need for strong time management and flexibility in working hours.

💼 Interview & Application Insights

Typical Process:

• Initial application review.
• Phone interview with HR or recruiter.
• In-person or virtual interviews with key stakeholders.

Key Assessment Areas:

• Experience in account management and sales strategies.
• Ability to develop and execute business growth plans.
• Skills in team leadership and customer relationship management.

Application Tips:

• Highlight specific achievements in sales growth and customer acquisition.
• Demonstrate experience with CRM systems and technological adaptability.
• Include examples of successful collaboration and negotiation.

ATS Keywords: Account Management, Sales, Business Development, Retail, Customer Satisfaction, CRM

ASSUMPTION: The company likely places significant value on real-world examples and performance history, underscoring the importance of detailing achievements within a resume.

🛠️ Tools & Technologies

• Microsoft Office Suite
• CRM Software
• ERP Systems

ASSUMPTION: Proficiency in these tools is central to daily operations, with potential training available for proprietary systems.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Quality
• Customer Commitment

Work Style:

• Collaborative and team-oriented.
• Results-driven with a focus on customer satisfaction.
• Adaptability to changing market dynamics.

Self-Assessment Questions:

• How do you prioritize customer needs in alignment with company goals?
• What strategies do you employ to build strong client relationships?
• How do you adapt to new technologies and systems in your workflow?

ASSUMPTION: Cultural alignment hinges on an individual's ability to balance strategic thinking with operational execution, reflecting both innovation and customer focus.

⚠️ Potential Challenges

• Adapting to a rapidly changing retail and manufacturing landscape.
• Balancing diverse customer needs with company-wide objectives.
• Maintaining high levels of customer satisfaction in a competitive market.
• Adapting strategies to leverage emerging digital retail technologies.

ASSUMPTION: These challenges emphasize the necessity for adaptability and strategic foresight, indicating the need for proactive problem-solving.

📈 Similar Roles Comparison

• The role’s multi-product focus distinguishes it from other account manager roles with narrower scopes.
• WNA's significant industry presence offers a unique platform for professional growth compared to smaller enterprises.
• Direct line to top retail players provides networking leverage.

ASSUMPTION: The diversity of responsibilities and the extent of exposure to major industry clients provide an enriching career experience beyond typical account manager roles.

📝 Sample Projects

• Development of strategic business plans for new product lines.
• Implementation of CRM strategies to improve customer interactions.
• Leadership of cross-functional teams to deliver tailored client solutions.

ASSUMPTION: The potential projects offer insight into the dynamic and integrative aspects of account management within a manufacturing leader.

❓ Key Questions to Ask During the Interview

• How does WNA prioritize product innovation in response to market trends?
• What are the current goals for expanding market share within the retail sector?
• How does the company support continuous sales strategy development?
• What key metrics are used to evaluate performance in this role?
• How does the company support professional development and career growth?

ASSUMPTION: These questions are structured to elicit detailed insights into the strategic priorities and cultural dimensions of the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant sales and account management achievements.
• Include a cover letter addressing key qualifications and interest in the role.
• Expect to discuss past projects that demonstrate your sales acumen and strategic thinking.
• Be ready to highlight how you align with WNA's customer-centric values and innovation goals.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.