Nordic Speaking Customer Service for Beauty & Skincare Products Department

📌 Core Information

🔹 Job Title: Nordic Speaking Customer Service for Beauty & Skincare Products Department

🔹 Company: Patrique Mercier Recruitment FR

🔹 Location: Athens, Attikí, Greece

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service to Nordic-speaking clients via phone, email, and live chat.
• Assisting customers with beauty and skincare product inquiries.
• Managing orders, returns, and exchanges effectively.
• Staying informed about beauty and skincare trends for knowledgeable customer support.

ASSUMPTION: The emphasis is on proactive customer support with a high level of product knowledge, as this is typical for direct customer service roles in retail.

📋 Key Responsibilities

✅ Deliver outstanding customer service through phone, email, and live chat.

✅ Assist clients with product selections to meet their needs.

✅ Process client orders, returns, and exchanges smoothly.

✅ Handle complaints and feedback professionally and efficiently.

✅ Keep abreast of industry trends for informed customer guidance.

✅ Maintain detailed records of customer interactions.

✅ Collaborate with sales to promote new products.

ASSUMPTION: Specific focus areas suggest a balanced role between customer support and sales augmentation, common in customer service within product-centric industries.

🎯 Required Qualifications

Education: Not specified

Experience: Previous experience in customer service, preferably within the beauty or skincare sector

Required Skills:

• Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, Finnish) and English
• Exceptional communication skills
• Customer-focused mindset
• Strong problem-solving abilities

Preferred Skills:

• Familiarity with beauty and skincare products and trends
• Proficiency in customer service software and Microsoft Office

ASSUMPTION: Strong linguistic abilities and tech-savviness are vital, considering the multinational customer base and the administrative aspects of this role.

💰 Compensation & Benefits

Salary Range: Not specified; typically aligns with industry standards for customer service roles in Greece.

Benefits:

• Private health insurance
• Training & development opportunities
• Performance bonus
• Fully paid relocation package (flight, transfer, and hotel)
• Free Greek lessons, discounts, and other perks

Working Hours: 40 hours per week, details on shifts not specified

ASSUMPTION: The benefits and relocation package suggest an employer committed to supporting out-of-country hires, indicative of industry practice in multinational recruitment.

📌 Applicant Insights

🔍 Company Context

Industry: Staffing and Recruiting

Company Size: 7 employees; small size often means a more tightly-knit team environment.

Founded: 2022

Company Description:

• Specializes in recruitment across multiple industries including beauty and e-retail.
• Focus on candidates seeking international positions in their native language.
• Reputation for comprehensive candidate support and relocation services.

Company Specialties: Not specified

• Multinational placement
• Language-specific recruitment
• Comprehensive candidate relocation

Company Website: http://www.patriquemercierrecruitment.com

ASSUMPTION: With a focus on language-specific roles and international placements, the company values cultural diversity and language skills highly.

📊 Role Analysis

Career Level: Entry to mid-level; suitable for those starting in customer service or looking to leverage language skills.

Reporting Structure: Likely reports to a supervisor or team lead within the customer service department.

Work Arrangement: On-site in Athens; ideal for candidates seeking a new cultural and work environment experience.

Growth Opportunities:

• Potential to transition into sales roles based on collaboration with sales.
• Opportunities to specialize in specific beauty brands or products.
• Advancement to team leadership or supervisory roles with experience.

ASSUMPTION: Growth potential is likely limited by the size of the company, suggesting a more intimate work setting with varied responsibilities.

🌍 Location & Work Environment

Office Type: Traditional office setting in Athens accommodating an international workforce.

Office Location(s): Athens, Attikí, Greece

Geographic Context:

• Athens is a vibrant city known for its rich history and culture.
• Accessible location with a mix of modern amenities and ancient landmarks.
• Popular with expats due to its hospitable environment and cultural attractions.

Work Schedule: Standard business hours with potential variations based on Nordic market needs.

ASSUMPTION: The office location emphasizes proximity to historical and cultural sites, enhancing the appeal for international recruits.

💼 Interview & Application Insights

Typical Process:

• Initial application screening
• Language proficiency testing
• Interviews with HR and department heads

Key Assessment Areas:

• Customer service experience
• Linguistic capabilities
• Cultural adaptation to Greek environment

Application Tips:

• Highlight language skills and cross-cultural experiences.
• Emphasize knowledge of beauty products.
• Prepare to discuss how you handle customer inquiries efficiently.

ATS Keywords: Customer Service, Nordic Languages, Beauty Products, Communication, Problem Solving, Microsoft Office

ASSUMPTION: Comprehensive linguistic and service-oriented evaluations are crucial, given the language-specific nature of the role.

🛠️ Tools & Technologies

• Customer service software
• Microsoft Office applications
• CRM systems typical in customer service environments

ASSUMPTION: Proficiency in administrative software expected, reflecting the operational demands of managing customer interactions and records.

👔 Cultural Fit Considerations

Company Values:

• Diversity and inclusion
• Commitment to customer satisfaction
• Adaptability in international settings

Work Style:

• Collaborative teamwork
• Flexible problem-solving
• Proactive customer interaction

Self-Assessment Questions:

• How do you adapt to cultural and language differences in customer service?
• What motivates you about working in the beauty industry?
• How do you prioritize tasks in a high-demand environment?

ASSUMPTION: The emphasis on multilingual skills suggests a company culture that values communication and customer interaction highly.

⚠️ Potential Challenges

• Cultural adaptation to Greek work and lifestyle
• Managing customer expectations across different countries
• Navigating a smaller team dynamic
• Keeping updated with beauty trends across various regions

ASSUMPTION: The role's challenges are typical for expatriates and encompass both professional and personal adaptation needs.

📈 Similar Roles Comparison

• Role alignment with multinational customer service in similar language-focused call centers.
• Less upward mobility compared to larger companies with more departments.
• Comparable benefits package, notably with relocation and cultural integration support.

ASSUMPTION: Assumes a mid-tier status in workload and benefits relative to larger corporate customer service roles.

📝 Sample Projects

• Developing a customer service script tailored for Nordic clients.
• Creating a beauty product knowledge base for customer support enhancement.
• Implementing a feedback system for continuous service improvement.

ASSUMPTION: Projects tend to focus on service enhancement and efficiency improvements, reflecting a customer-centric operational focus.

❓ Key Questions to Ask During Interview

• What are the main expectations for customer service representatives in this role?
• How does the company support cultural and linguistic integration for international staff?
• Can you describe the training process for new hires?
• What opportunities are there for professional development and career advancement?
• How are performance and success measured in this role?

ASSUMPTION: Assumptions focus on integration and professional growth, vital for roles with an international and specialized focus.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service and language skills.
• Prepare to demonstrate knowledge of beauty products.
• Be ready for language proficiency assessments.
• Include any experience living and working internationally.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.