Norwegian Content Moderator - Barcelona

📌 Core Information

🔹 Job Title: Norwegian Content Moderator - Barcelona

🔹 Company: Teleperformance Spain

🔹 Location: Barcelona, Catalonia, Spain

🔹 Job Type: Full-time

🔹 Category: Customer Service & Support

🔹 Date Posted: April 3, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Ensuring a safe and positive user experience on a popular social media platform
• Collaborating with teams to improve moderation strategies
• Working in a multicultural environment with a global company
• Opportunities for career growth within the organization

ASSUMPTION: This role requires a strong affinity for social media and a keen eye for detail, as well as the ability to work in a fast-paced environment.

📋 Key Responsibilities

✅ Review user-generated content to ensure compliance with guidelines

✅ Monitor platforms for inappropriate or harmful material and take necessary actions

✅ Collaborate with teams to improve moderation strategies and ensure a safe user environment

ASSUMPTION: Content moderation involves reviewing and evaluating user-generated content, which may include sensitive or disturbing material.

🎯 Required Qualifications

Education: Completed studies at least at the ESO/High School level

Experience: No specific experience required, but content moderation, customer service, or contact center experience is a plus

Required Skills:

• C2 level of Norwegian and advanced English
• Strong affinity for social media
• Goal-driven and proactive
• Attention to detail

Preferred Skills:

• Experience in content moderation, customer service, or contact centers

ASSUMPTION: The required language proficiency is essential for understanding and evaluating user-generated content in Norwegian.

💰 Compensation & Benefits

Salary Range: €18,000 - €22,000 per year (based on entry-level customer service roles in Barcelona)

Benefits:

• Health Insurance Discount
• Wellness Programs
• Modern office near Glories mall, with free coffee and fruit
• Initial training and ongoing coaching

Working Hours: 38.5 hours per week, Monday to Sunday, with fixed working hours and 2 days off per week. Shifts: Morning (08:00-16:00) or Afternoon (16:00-00:00)

ASSUMPTION: The salary range is an estimate based on entry-level customer service roles in Barcelona. Actual compensation may vary based on individual qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Teleperformance Spain operates in the outsourcing and offshoring consulting industry, focusing on customer experience and digital business services.

Company Size: Teleperformance is a large global company with over 10,000 employees worldwide. This can provide opportunities for career growth and diverse work environments.

Founded: Teleperformance was founded in 1978 and has since grown into a global leader in digital business services.

Company Description:

• Teleperformance offers omnichannel, customer experience, and digital business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
• The company operates in over 80 countries and supports 160 markets, providing a global scale with a local presence.
• Teleperformance is committed to being a force of good in supporting communities, clients, and the environment.

Company Specialties:

• Omnichannel
• Rightshore
• Contact Center on Demand
• Analytics Solutions
• HomeBase
• VIP Solutions
• Sales
• Digital Solutions
• Face-to-Face
• Internet Interactions
• Technical Support
• BPO
• Credit and Collection
• Social Media
• B2B
• Customer Experience
• outsourcing and AI

Company Website: http://www.tp.com

ASSUMPTION: Teleperformance's global presence and diverse service offerings provide opportunities for career growth and development within the company.

📊 Role Analysis

Career Level: Entry-level (0-2 years of experience)

Reporting Structure: This role reports directly to the Content Moderation Team Lead or Manager.

Work Arrangement: This is an on-site, full-time position with fixed working hours and 2 days off per week. Shifts are available in the morning (08:00-16:00) or afternoon (16:00-00:00).

Growth Opportunities:

• Progression within the Content Moderation team
• Transition to other customer service or support roles within the company
• Opportunities for career development through training and coaching programs

ASSUMPTION: As an entry-level role, this position offers opportunities for career growth and development within the company.

🌍 Location & Work Environment

Office Type: Modern office near Glories mall

Office Location(s): Barcelona, Catalonia, Spain

Geographic Context:

• Barcelona is a vibrant, multicultural city with a high quality of life
• The office is located near public transportation and offers amenities such as free coffee and fruit
• The city offers a variety of cultural, culinary, and recreational activities

Work Schedule: This role follows a fixed working hours schedule, with 2 days off per week. Shifts are available in the morning or afternoon.

ASSUMPTION: Working in Barcelona offers a unique blend of cultural experiences and a high quality of life, which can positively impact work-life balance.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and onboarding

Key Assessment Areas:

• Language proficiency in Norwegian and English
• Attention to detail and ability to review content objectively
• Cultural awareness and understanding of social media trends
• Problem-solving skills and ability to work under pressure

Application Tips:

• Highlight any relevant experience in content moderation, customer service, or social media
• Tailor your resume to emphasize skills such as attention to detail, proactivity, and goal-driven mindset
• Prepare for language proficiency assessments in Norwegian and English
• Research Teleperformance's values and company culture to demonstrate alignment during the interview

ATS Keywords: Content Moderation, Customer Service, Social Media, Norwegian, English, Attention to Detail, Proactive, Goal-Driven

ASSUMPTION: The application process for this role may involve language proficiency assessments and a focus on cultural awareness and understanding of social media trends.

🛠️ Tools & Technologies

• Content moderation platforms and tools
• Social media platforms (e.g., Facebook, Instagram, Twitter)
• Communication and collaboration tools (e.g., Slack, Microsoft Teams)

ASSUMPTION: The specific tools and technologies used in this role may vary depending on the client and the projects assigned.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Integrity
• Excellence
• Simplicity
• Empowerment

Work Style:

• Collaborative and team-oriented
• Adaptable and flexible
• Results-driven and proactive
• Committed to continuous learning and improvement

Self-Assessment Questions:

• Do you share Teleperformance's customer-centric values and commitment to excellence?
• Are you comfortable working in a multicultural environment and collaborating with diverse teams?
• Do you have a proactive and goal-driven mindset, with a strong affinity for social media?

ASSUMPTION: Teleperformance values a diverse and inclusive work environment, with a focus on collaboration, adaptability, and continuous learning.

⚠️ Potential Challenges

• Exposure to sensitive or disturbing content during content moderation
• Working in a fast-paced environment with tight deadlines
• Adapting to a multicultural work environment and diverse client needs
• Maintaining objectivity and professionalism when dealing with challenging user interactions

ASSUMPTION: These challenges can be mitigated through proper training, support, and a commitment to maintaining a safe and positive work environment.

📈 Similar Roles Comparison

• This role differs from other content moderation positions in its focus on Norwegian language proficiency and the specific social media platform being moderated
• Content moderation roles in the industry may vary in terms of the platforms being moderated, the required language skills, and the specific client needs
• Career paths within content moderation may include progression to team lead or manager roles, as well as transitions to other customer service or support roles within the company

ASSUMPTION: This role offers unique opportunities for career growth and development within the company, given Teleperformance's global presence and diverse service offerings.

📝 Sample Projects

• Reviewing and evaluating user-generated content on a popular social media platform to ensure compliance with guidelines
• Monitoring platforms for inappropriate or harmful material and taking necessary actions to maintain a safe user environment
• Collaborating with teams to improve moderation strategies and develop best practices for content moderation

ASSUMPTION: These sample projects provide a glimpse into the day-to-day responsibilities and tasks associated with this role.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how does the team support each other in overcoming these challenges?
• How does Teleperformance ensure the well-being and mental health of its content moderators, given the nature of the work?
• What opportunities are there for career growth and development within the Content Moderation team and the company as a whole?
• How does Teleperformance approach diversity, equity, and inclusion in its hiring and workplace practices?
• What is the typical onboarding process for new content moderators, and how does the company support their integration into the team?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process can help applicants better understand the role, the team, and the company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Workable job posting
• Tailor your resume to highlight your language skills, attention to detail, and any relevant experience in content moderation, customer service, or social media
• Prepare for language proficiency assessments in Norwegian and English
• Research Teleperformance's values and company culture to demonstrate alignment during the interview
• Follow up with the hiring manager after the interview to express your interest in the role and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.