H

NWEA Account Mgr II

HMH
Full-time
On-site
United States
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: NWEA Account Mgr II

πŸ”Ή Company: Houghton Mifflin Harcourt (HMH)

πŸ”Ή Location: Remote (based out of CA, OR, HI, ID, WA)

πŸ”Ή Job Type: Full-time

πŸ”Ή Category: Education, Sales

πŸ”Ή Date Posted: May 27, 2025

πŸ”Ή Experience Level: 0-2 years

πŸ”Ή Remote Status: Remote (with up to 60-70% travel)

πŸš€ Job Overview

Key aspects of this role include:

  • Managing and growing existing NWEA customers
  • Building long-term relationships and ensuring partner retention and satisfaction
  • Driving increased use of NWEA products and services
  • Collaborating with Account Executives to achieve regional objectives
  • Proactive communication and issue resolution with partners

ASSUMPTION: This role requires strong communication skills, adaptability, and a commitment to NWEA's mission and culture. The ideal candidate will be comfortable working independently and managing a large volume of customer accounts and activity.

πŸ“‹ Key Responsibilities

βœ… Serve as the primary NWEA account contact for a portfolio of existing partners

βœ… Ensure partner loyalty and customer satisfaction through proactive outreach and communication

βœ… Achieve renewal and expansion targets as defined by regional objectives

βœ… Plan and prioritize new product, expansion, and retention activities

βœ… Schedule and deliver webinars, introductions, data consultations, and other sales calls as needed

βœ… Implement effective processes and use of support materials to meet partners' unique needs

βœ… Stay current and knowledgeable about NWEA products, services, and the education market

βœ… Use Salesforce to manage partner opportunities, pipeline, and data to drive partner activity

βœ… Present price, credit, and terms in accordance with standard procedures and/or contractual requirements

βœ… Travel as needed for regional, partner, or NWEA events (up to 50%)

ASSUMPTION: This role requires a strong focus on customer satisfaction, effective communication, and the ability to manage multiple accounts and activities simultaneously.

🎯 Required Qualifications

Education: Bachelor's degree in education, business, or a related field required

Experience: 1-2 years of account management experience, with demonstrated effective communication and presentation skills

Required Skills:

  • Commitment to NWEA's mission and culture
  • Ability to handle a large volume of customer accounts and activity
  • Clear communicator, strong verbal, and writing skills
  • General knowledge of the education market, school, and business operations and functions
  • Demonstrated ability to work effectively with a wide range of individuals and independently
  • Ability to meet personal and team goals and work well with the partner accounts team and NWEA organization
  • Demonstrated ability to manage sales opportunities and pipeline

Preferred Skills:

  • Experience with NWEA products, services, procedures, and implementation
  • Understanding of K-12 education industry and assessment methods

ASSUMPTION: Candidates with experience in the educational market and familiarity with NWEA products will have a competitive advantage in this role.

πŸ’° Compensation & Benefits

Salary Range: $78,000 - $90,000 + uncapped commissions

Benefits:

  • Competitive benefits package (details not specified)

Working Hours: Full-time (40 hours per week)

ASSUMPTION: The salary range provided is an estimate based on industry standards for account management roles in the education sector. The actual salary may vary depending on factors such as experience, skills, and performance.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Education, E-Learning Providers

Company Size: 1,001-5,000 employees (mid-size)

Founded: Not specified (privately held company)

Company Description:

  • HMH is an adaptive learning company that empowers educators with integrated K-12 learning solutions for core, supplemental, intervention, assessment, and professional learning
  • 90% of U.S. K-12 schools use HMH programs, and 50 million students in 150 countries use their learning programs
  • HMH's technology adapts to every learning environment, uncovering smarter insights about students and helping educators act on what motivates them

Company Specialties:

  • Education Solutions
  • Interactive Learning
  • Education Publishing
  • Learning Technology

Company Website: hmhco.com

ASSUMPTION: As a mid-size company, HMH offers opportunities for growth and collaboration while maintaining a personal touch. Their focus on education and learning technology makes them an attractive employer for individuals passionate about education and innovation.

πŸ“Š Role Analysis

Career Level: Mid-level (Account Manager II)

Reporting Structure: Reports to the Director of the regional team

Work Arrangement: Remote with up to 60-70% travel

Growth Opportunities:

  • Potential advancement to Account Manager III or other senior roles within the organization
  • Expanding product knowledge and expertise in the education market
  • Developing leadership and management skills through team collaboration and mentorship

ASSUMPTION: This role offers opportunities for career growth and development within the organization, as well as the chance to make a significant impact on the education industry through NWEA's mission and products.

🌍 Location & Work Environment

Office Type: Remote (with the option to work from any of HMH's office locations)

Office Location(s): Boston, MA; Dublin, IE; Round Rock, TX; Orlando, FL; New York, NY; Montreal, QC, CA; Evanston, IL; Portsmouth, NH; Troy, MO; Batavia, IL

Geographic Context:

  • Based out of CA, OR, HI, ID, or WA, the ideal candidate will have a strong understanding of the regional education market and be comfortable traveling up to 60-70% of the time
  • The remote work environment allows for flexibility and work-life balance, while also providing opportunities for in-person collaboration and networking at regional, partner, or NWEA events

Work Schedule: Full-time (40 hours per week) with flexible hours and the ability to work remotely

ASSUMPTION: The remote work environment and flexible hours allow for a better work-life balance, while the travel requirement ensures that the candidate has the opportunity to build strong relationships with partners and gain a deep understanding of the regional education market.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screen with the hiring manager
  • In-depth interview with the regional team
  • Final interview with the director or other senior team members

Key Assessment Areas:

  • Communication and presentation skills
  • Understanding of the education market and NWEA products
  • Problem-solving and adaptability
  • Customer focus and relationship-building abilities

Application Tips:

  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role
  • Demonstrate your understanding of the education market and NWEA products in your application materials
  • Prepare for behavioral interview questions that focus on your communication, problem-solving, and customer focus skills

ATS Keywords: Account Management, Customer Satisfaction, Education Market Knowledge, Salesforce, Consultative Sales, Problem Solving, Team Collaboration, Data Management, Presentation Skills, Proactive Outreach, Product Knowledge, Time Management, Adaptability

ASSUMPTION: The interview process will focus on assessing the candidate's communication, problem-solving, and customer focus skills, as well as their understanding of the education market and NWEA products. Applicants should tailor their application materials and prepare for behavioral interview questions that highlight these skills.

πŸ› οΈ Tools & Technologies

  • Salesforce (CRM)
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Video conferencing tools (Zoom, Webex, etc.)

ASSUMPTION: Familiarity with Salesforce and Microsoft Office Suite is essential for this role. Proficiency in video conferencing tools will be beneficial for remote collaboration and communication with partners and the team.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Empowering Educators
  • Adaptive Learning
  • Integrated Solutions
  • Expertise and Innovation

Work Style:

  • Collaborative and team-oriented
  • Adaptable and responsive to change
  • Customer-focused and results-driven
  • Committed to continuous learning and improvement

Self-Assessment Questions:

  • How do you stay up-to-date with the latest trends and innovations in the education market?
  • Can you describe a time when you had to adapt to a significant change in your work environment or responsibilities?
  • How do you prioritize and manage multiple accounts and activities simultaneously?

ASSUMPTION: Applicants should assess their fit with HMH's company values and work style by reflecting on their personal and professional experiences and how they align with the company's mission and culture.

⚠️ Potential Challenges

  • Managing a large volume of customer accounts and activity
  • Balancing remote work and travel requirements
  • Adapting to a growing organization and changing priorities
  • Building and maintaining strong relationships with partners in a competitive market

ASSUMPTION: Applicants should be prepared to address these potential challenges in their application materials and interviews, demonstrating their ability to manage multiple accounts, adapt to change, and build strong relationships with partners.

πŸ“ˆ Similar Roles Comparison

  • Unlike other account management roles, this position focuses specifically on managing and growing existing NWEA customers, rather than acquiring new partners
  • This role requires a strong understanding of the education market and NWEA products, as well as the ability to build and maintain strong relationships with partners
  • Career progression in this role may include advancement to Account Manager III or other senior roles within the organization, with opportunities for growth and development in the education industry

ASSUMPTION: Applicants should research other account management roles in the education industry to better understand the unique aspects of this position and how it aligns with their career goals and interests.

πŸ“ Sample Projects

  • Developing and implementing a communication strategy to uncover partner needs and resolve issues
  • Planning and prioritizing new product, expansion, and retention activities to achieve regional objectives
  • Collaborating with Account Executives to drive increased use of NWEA products and services and improve partner satisfaction

ASSUMPTION: Applicants should be prepared to discuss their experience with similar projects and how they align with the responsibilities and requirements of this role.

❓ Key Questions to Ask During Interview

  • Can you describe the regional team structure and how this role fits within it?
  • How does HMH support the professional development and growth of its Account Managers?
  • What are the key priorities for this role in the first 30, 60, and 90 days?
  • How does HMH measure the success of its Account Managers, and what are the key performance indicators (KPIs) for this role?
  • What are the biggest challenges facing the education industry, and how does this role address them?

ASSUMPTION: Applicants should prepare thoughtful questions that demonstrate their interest in the role and the company, as well as their understanding of the education industry and the challenges facing NWEA and its partners.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role
  • Prepare for behavioral interview questions that focus on your communication, problem-solving, and customer focus skills
  • Research the education market and NWEA products to demonstrate your understanding of the role and the company
  • Follow up with the hiring manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.