OCP Program Specialist, D2AS OCP (Offensive Content and Privacy)

📌 Core Information

🔹 Job Title: OCP Program Specialist, D2AS OCP (Offensive Content and Privacy)

🔹 Company: Amazon

🔹 Location: Hyderabad, Telangana, India

🔹 Job Type: On-site

🔹 Category: Software Development

🔹 Date Posted: April 7, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Protecting customers by identifying potential offensive content and privacy issues in Amazon's digital and device ecosystem.
• Managing incoming cases and service requests from internal or external stakeholders.
• Collaborating with cross-functional teams, including legal, public relations, content, and business teams.
• Working on sensitive and confidential Alexa cases.
• Operating in a fast-paced environment with flexible processes and ambiguity.

ASSUMPTION: This role requires strong problem-solving skills, adaptability, and the ability to work effectively in a dynamic environment.

📋 Key Responsibilities

✅ Efficiently manage incoming cases or service requests from internal or external stakeholders.

✅ Participate in the assessment and triage of privacy-related incidents, reported bugs, and concerns on a global scale.

✅ Prioritize and categorize cases based on urgency and impact, adhering to established protocols and SLAs.

✅ Use specialized tooling to review, assess, and flag content for policy violations to mitigate further exposure.

✅ Use specific tooling to craft and implement business rules to prevent identified policy violating content.

✅ Use prescribed tools to effectively investigate and analyze the reported bugs.

✅ Continually examine data to identify trends, improvement opportunities, and capture lessons learned.

✅ Coordinate with stakeholders to assign tasks and ensure timely completion of checklist items.

✅ Monitor progress on checklists and escalate issues as needed to ensure compliance and other deadlines are met.

✅ Collaborate with cross-functional teams, including engineering, legal, and compliance, to resolve complex issues and ensure compliance with privacy and content standards.

ASSUMPTION: This role involves a high degree of multitasking, prioritization, and collaboration with various teams to ensure customer issues are resolved efficiently.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, or a related discipline).

Experience: 2-5 years of experience in program management, project management, or a related role.

Required Skills:

• Project management skills, including experience managing challenging projects across various stakeholders to completion.
• Strong understanding of regulatory requirements, different needs of customers, and excellent communication skills.
• Ability to work collaboratively across departments, including multiple business and tech teams.
• Familiarity with data analysis and incident assessment tools.
• Experience with content review and business rule implementation.
• Proficient in English.

Preferred Skills:

• Experience working with Alexa or similar voice-activated devices.
• Fluency in additional languages, particularly those relevant to Amazon's global customer base.
• Background in legal, public relations, content, or business teams.

ASSUMPTION: While a Bachelor's degree is required, relevant experience and skills may be considered equivalent. Fluency in additional languages is highly desirable given Amazon's global customer base.

💰 Compensation & Benefits

Salary Range: INR 8,00,000 - 12,00,000 per annum (Estimated based on industry standards for similar roles at Amazon)

Benefits:

• Medical, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and holidays
• Maternity and paternity leave
• Employee discounts on Amazon products and services
• Opportunities for professional development and career growth

Working Hours: Full-time position with standard working hours (Monday to Friday, 9:00 AM to 6:00 PM IST, with flexibility as needed)

ASSUMPTION: Salary range is estimated based on industry standards for similar roles at Amazon. Benefits are subject to change and may vary based on the employee's location and role.

📌 Applicant Insights

🔍 Company Context

Industry: Amazon operates in the e-commerce, retail, operations, and internet industries, with a focus on customer obsession, passion for invention, commitment to operational excellence, and long-term thinking.

Company Size: Amazon is a large company with over 10,000 employees, providing a mix of large company scope and small company spirit.

Founded: Amazon was founded in 1994 by Jeff Bezos and is headquartered in Seattle, Washington, USA.

Company Description:

• Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking.
• The company is driven by the excitement of building technologies, inventing products, and providing services that change lives.
• Amazon's mission is to be Earth's most customer-centric company.

Company Specialties:

• E-commerce
• Retail
• Operations
• Internet

Company Website: https://www.aboutamazon.com/

ASSUMPTION: Amazon's size and global presence provide ample opportunities for career growth and exposure to diverse projects and teams.

📊 Role Analysis

Career Level: This role is at the mid-level career stage, requiring relevant experience and a strong skill set.

Reporting Structure: The OCP Program Specialist reports directly to the OCP team lead and works closely with cross-functional teams, including legal, public relations, content, and business teams.

Work Arrangement: This is an on-site role based in Hyderabad, Telangana, India, with the possibility of remote work for specific tasks or projects.

Growth Opportunities:

• Advancement to senior or management roles within the OCP team or related departments.
• Expansion of skills and expertise through collaboration with diverse teams and projects.
• Opportunities to work on high-impact, global-scale initiatives.

ASSUMPTION: This role offers significant growth potential, given Amazon's size, global presence, and commitment to employee development.

🌍 Location & Work Environment

Office Type: Amazon's Hyderabad office is a modern, collaborative workspace with a mix of open and private work areas.

Office Location(s): Hyderabad, Telangana, India

Geographic Context:

• Hyderabad is the capital city of Telangana, a state in southern India.
• The city is known for its rich history, culture, and technology industry.
• Hyderabad offers a mix of traditional and modern amenities, with a moderate cost of living.

Work Schedule: Standard working hours are Monday to Friday, 9:00 AM to 6:00 PM IST, with flexibility as needed to manage incoming cases and service requests.

ASSUMPTION: Hyderabad provides a vibrant, multicultural work environment with ample opportunities for professional growth and personal development.

💼 Interview & Application Insights

Typical Process:

• Online application submission through the Amazon careers portal.
• Phone or video screening to assess communication skills and cultural fit.
• Behavioral and technical interviews to evaluate problem-solving skills, experience, and relevant qualifications.
• Final round interviews with senior team members or hiring managers.

Key Assessment Areas:

• Problem-solving skills and ability to manage challenging projects.
• Communication and collaboration skills, particularly when working with cross-functional teams.
• Understanding of regulatory requirements and customer needs.
• Familiarity with data analysis and incident assessment tools.

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role.
• Demonstrate your problem-solving skills and ability to manage challenging projects in your application materials.
• Showcase your communication and collaboration skills, as well as your understanding of regulatory requirements and customer needs.
• Prepare for behavioral and technical interview questions that focus on your experience and qualifications.

ATS Keywords: Project management, incident assessment, content review, business rule implementation, cross-functional teams, regulatory compliance, customer needs, data analysis, problem-solving skills

ASSUMPTION: Amazon's application process is competitive, and strong communication, problem-solving, and collaboration skills are essential for success.

🛠️ Tools & Technologies

• Specialized tooling for content review and flagging policy violations
• Specific tooling for crafting and implementing business rules
• Prescribed tools for investigating and analyzing reported bugs
• Data analysis and incident assessment tools

ASSUMPTION: Familiarity with relevant tools and technologies is essential for success in this role, and training may be provided to ensure proficiency.

👔 Cultural Fit Considerations

Company Values:

• Customer obsession
• Passion for invention
• Commitment to operational excellence
• Long-term thinking

Work Style:

• Fast-paced and dynamic environment
• Collaborative and cross-functional teamwork
• Focus on customer-centric solutions and continuous improvement
• Emphasis on innovation and long-term impact

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic environment with flexible processes?
• Are you comfortable managing challenging projects across various stakeholders to completion?
• Do you have strong communication and collaboration skills, particularly when working with cross-functional teams?
• Are you passionate about delivering exceptional customer experiences and committed to operational excellence?

ASSUMPTION: A strong cultural fit for this role requires adaptability, strong communication and collaboration skills, and a passion for customer-centric solutions and continuous improvement.

⚠️ Potential Challenges

• Managing a high volume of incoming cases and service requests efficiently.
• Prioritizing and categorizing cases based on urgency and impact while adhering to established protocols and SLAs.
• Working effectively in a fast-paced environment with flexible processes and ambiguity.
• Collaborating with cross-functional teams, including legal, public relations, content, and business teams, to resolve complex issues and ensure compliance with privacy and content standards.
• Adapting to changes in regulatory requirements, customer needs, and company policies.

ASSUMPTION: These challenges require strong problem-solving skills, adaptability, and effective communication and collaboration skills to overcome.

📈 Similar Roles Comparison

• This role differs from related positions in its focus on offensive content and privacy issues, as well as its involvement in sensitive and confidential Alexa cases.
• Industry-specific context: Amazon's global customer base and commitment to customer-centric solutions set this role apart from similar positions in other companies.
• Career path comparison: This role offers growth opportunities within the OCP team or related departments, as well as expansion of skills and expertise through collaboration with diverse teams and projects.

ASSUMPTION: This role offers unique opportunities and challenges compared to similar positions in other companies, given Amazon's size, global presence, and commitment to customer-centric solutions.

📝 Sample Projects

• Managing a high-profile, global-scale incident involving potential offensive content or privacy concerns.
• Collaborating with cross-functional teams to implement a new business rule to prevent identified policy violating content.
• Investigating and analyzing reported bugs to identify trends, improvement opportunities, and capture lessons learned.

ASSUMPTION: These sample projects illustrate the diverse and challenging nature of the OCP Program Specialist role, requiring strong problem-solving skills, adaptability, and effective communication and collaboration skills.

❓ Key Questions to Ask During Interview

• Can you describe the most challenging project you've managed, and how you ensured its successful completion?
• How do you prioritize and categorize cases based on urgency and impact while adhering to established protocols and SLAs?
• Can you provide an example of a time when you had to adapt to changes in regulatory requirements, customer needs, or company policies? How did you handle this change?
• How do you collaborate effectively with cross-functional teams, including legal, public relations, content, and business teams, to resolve complex issues and ensure compliance with privacy and content standards?
• What opportunities are there for professional development and career growth within the OCP team or related departments?

ASSUMPTION: These key questions help assess the candidate's problem-solving skills, adaptability, and effective communication and collaboration skills, as well as their fit for the role and potential for growth within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Amazon careers portal.
• Tailor your resume and cover letter to highlight relevant experience and skills for this role, emphasizing your problem-solving skills, adaptability, and effective communication and collaboration skills.
• Prepare for phone or video screening, behavioral and technical interviews, and final round interviews with senior team members or hiring managers.
• Follow up with the hiring manager or HR representative within one week after your final interview to express your interest in the role and reiterate your qualifications.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.