📌 Core Information
🔹 Job Title: Office and Marketing Manager
🔹 Company: Floor Coverings International JDR
🔹 Location: Stow, Ohio, United States
🔹 Job Type: Full-Time
🔹 Category: Retail
🔹 Date Posted: May 20, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Driving business operations and enhancing customer experience
- Managing communications and overseeing projects
- Executing marketing tactics to increase lead generation
- Maintaining a positive and efficient office environment
ASSUMPTION: This role requires a high level of multitasking, strong organizational skills, and exceptional communication abilities to manage various responsibilities effectively.
📋 Key Responsibilities
✅ Marketing Support: Assist in executing local marketing tactics to generate leads and drive customer engagement, including social media.
✅ Customer Relationship Management: Build and nurture strong, lasting relationships with clients to ensure satisfaction.
✅ Scheduling: Coordinate and manage lead appointments for the sales team, ensuring efficient use of time and resources.
✅ Business Development & Event Support: Drive growth through partnerships, referrals, and sponsorships while planning and participating in community events to promote the business and generate leads.
✅ Facility Management: Maintain an organized, clean, and professional showroom and office environment.
✅ Financial Administration: Experience with QuickBooks for accurate and timely data entry is a plus.
✅ Administrative Tasks: Maintain up-to-date job status and manage daily office operations.
✅ Customer Satisfaction: Consistently strive for a 5/5 star rating, maintaining exceptional service standards throughout the customer journey.
ASSUMPTION: This role involves a mix of customer-facing and behind-the-scenes tasks, requiring adaptability and strong interpersonal skills.
🎯 Required Qualifications
Education: High school diploma or equivalent required; bachelor's degree in marketing, business, or a related field preferred.
Experience: Proven experience in office and marketing management; knowledge of the flooring industry is a significant asset but not a requirement.
Required Skills:
- Excellent verbal and written communication skills
- Strong multitasking, prioritization, and attention to detail
- Proactive and independent decision-making abilities
- Proficient in using computer systems and software for scheduling, tracking, and project management (Salesforce, Outlook, Google Suite, Excel, etc.)
Preferred Skills:
- Familiarity with the flooring industry
- Experience with QuickBooks
ASSUMPTION: Candidates with experience in office management, marketing, and customer service roles are encouraged to apply.
💰 Compensation & Benefits
Salary Range: $40,000 - $45,000 per year, based on experience.
Benefits:
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
Working Hours: Monday through Friday (9 AM – 5 PM), with occasional weekend events as needed.
ASSUMPTION: The salary range provided is based on the company's stated range and industry standards for similar roles in the Stow, Ohio area.
📌 Applicant Insights
🔍 Company Context
Industry: Retail, specifically in the custom flooring sector.
Company Size: Small (11-50 employees), which means applicants can expect a close-knit team and the opportunity to make a significant impact on the business.
Founded: 1990, with the Stow, Ohio location opened in 2016 by local owners Matt and Tracy.
Company Description:
- Floor Coverings International is a locally owned and operated franchise committed to providing top-quality flooring solutions with a personal touch.
- The company takes pride in delivering exceptional customer service and craftsmanship, ensuring a seamless and enjoyable experience for every client.
- Floor Coverings International fosters a culture of positivity, integrity, and attentiveness, always striving to be proactive, transparent, and genuinely helpful.
Company Specialties:
- Residential and commercial custom flooring
Company Website: http://www.floorcoveringsinternational.com
ASSUMPTION: Applicants should be comfortable working in a retail environment and have a genuine interest in customer service and sales.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and development within the company.
Reporting Structure: This role reports directly to the local owners, Matt and Tracy.
Work Arrangement: On-site, with occasional weekend events as needed.
Growth Opportunities:
- Advancement within the company, such as taking on more responsibilities or moving into a management role
- Expanding industry knowledge and expertise in custom flooring
- Developing leadership and team management skills
ASSUMPTION: This role offers opportunities for professional growth and development within the company.
🌍 Location & Work Environment
Office Type: Showroom and office environment, with a focus on maintaining a clean, organized, and professional space.
Office Location(s): 4704 Darrow Road, Stow, OH 44224
Geographic Context:
- Stow, Ohio, is a suburb of Akron, with a population of approximately 34,000 residents.
- The area offers a mix of urban and suburban living, with easy access to nearby cities and attractions.
- Stow is home to several parks, recreational facilities, and a vibrant local business community.
Work Schedule: Monday through Friday (9 AM – 5 PM), with occasional weekend events as needed.
ASSUMPTION: Applicants should be comfortable working in a fast-paced, customer-facing environment and be able to manage their time effectively to balance multiple priorities.
💼 Interview & Application Insights
Typical Process:
- Initial phone or video screening to assess communication skills and cultural fit
- In-person interview with local owners Matt and Tracy to discuss the role, responsibilities, and company culture
- Background check and reference verification for the final candidate
Key Assessment Areas:
- Communication and interpersonal skills
- Organizational skills and attention to detail
- Problem-solving abilities and adaptability
- Understanding of the flooring industry and relevant marketing strategies
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your understanding of the flooring industry and marketing strategies in your application materials
- Prepare examples of your past accomplishments in office management, marketing, and customer service roles
ATS Keywords: Office management, marketing management, customer relationship management, scheduling, business development, event planning, facility management, financial administration, administrative tasks, customer satisfaction, communication skills, organized, detail-oriented, proactive, tech-savvy
ASSUMPTION: Applicants should focus on demonstrating their strong organizational skills, adaptability, and customer service orientation throughout the application and interview process.
🛠️ Tools & Technologies
- Salesforce
- Outlook
- Google Suite
- Excel
- QuickBooks (preferred)
ASSUMPTION: Familiarity with these tools and technologies is preferred, but not required, as training will be provided.
👔 Cultural Fit Considerations
Company Values:
- Deliver what you promise with diligence and integrity
- Respect the individual and give grace in speech
- Have pride in what you do with a strong work ethic
- Be open-minded to possibilities and practice continuous improvement with humility
- Engage in the community; make it fun
Work Style:
- Collaborative and team-oriented
- Results-driven and proactive
- Adaptable and able to multitask in a fast-paced environment
Self-Assessment Questions:
- Do you have a proven track record of delivering exceptional customer service and driving business growth?
- Are you comfortable working in a fast-paced, customer-facing environment and managing multiple priorities?
- Do you possess strong organizational skills, attention to detail, and the ability to multitask effectively?
ASSUMPTION: Applicants should assess their fit with the company's values and work style before applying to ensure a strong cultural match.
⚠️ Potential Challenges
- Managing multiple priorities and deadlines in a fast-paced environment
- Adapting to changes in the flooring industry and marketing trends
- Balancing customer service and sales responsibilities with administrative tasks
- Occasional weekend events and on-call responsibilities
ASSUMPTION: Applicants should be comfortable working in a dynamic, fast-paced environment and be able to manage their time effectively to balance multiple priorities.
📈 Similar Roles Comparison
- This role differs from other office management positions in its focus on marketing and customer relationship management, as well as the unique aspects of the flooring industry.
- Compared to other marketing roles, this position requires a strong understanding of the flooring industry and a focus on customer service and sales.
- Career progression in this role may involve moving into a management position or expanding industry knowledge and expertise in custom flooring.
ASSUMPTION: Applicants should consider their career goals and interests when comparing this role to similar positions in the industry.
📝 Sample Projects
- Planning and executing a community event to generate leads and promote the business
- Developing and implementing a social media marketing strategy to increase customer engagement
- Managing a customer relationship management system to track client interactions and ensure satisfaction
ASSUMPTION: Applicants should be prepared to discuss their experience with relevant projects and provide specific examples of their past accomplishments.
❓ Key Questions to Ask During Interview
- How does this role fit into the company's long-term growth plans?
- What are the most significant challenges facing the flooring industry, and how can this role help address them?
- How does the company support the professional development and growth of its employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does the company measure success for this role, and what key performance indicators (KPIs) will be used?
ASSUMPTION: Applicants should ask thoughtful, insightful questions to demonstrate their interest in the role and the company.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare examples of your past accomplishments in office management, marketing, and customer service roles
- Follow up with the hiring manager within one week of submitting your application to express your interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
