Office Marketing Manager

📌 Core Information

🔹 Job Title: Office Marketing Manager

🔹 Company: Floor Coverings International JDR

🔹 Location: Stow, OH, United States

🔹 Job Type: Full-Time

🔹 Category: Retail

🔹 Date Posted: May 7, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Driving business operations and enhancing customer experience
• Managing communications and overseeing projects
• Supporting business growth through marketing tactics
• Collaborating with the sales team and maintaining a professional office environment

ASSUMPTION: This role requires strong leadership, multitasking abilities, attention to detail, exceptional communication skills, and proficiency in using relevant software.

📋 Key Responsibilities

✅ Customer Relationship Management: Build and nurture strong, lasting relationships with clients to ensure satisfaction.

✅ Scheduling: Coordinate and manage lead appointments for the sales team, ensuring efficient use of time and resources.

✅ Marketing Support: Assist in executing local marketing tactics to generate leads and drive customer engagement, including social media.

✅ Business Development: Identify and pursue growth opportunities, including partnerships, referrals, and sponsorships, to drive revenue and expand the business.

✅ Event Support: Assist in planning, organizing, and participating in home shows, vendor events, and other community events to promote the business and generate leads.

✅ Facility Management: Maintain an organized, clean, and professional showroom and office environment.

✅ Collaboration: Conduct weekly meetings to review new sales and current projects.

✅ Financial Administration: Experience with QuickBooks for accurate and timely data entry is a plus.

✅ Administrative Tasks: Maintain up-to-date job status and manage daily office operations.

✅ Customer Satisfaction: Consistently strive for a 5/5 star rating, maintaining exceptional service standards throughout the customer journey.

ASSUMPTION: The role involves a mix of customer-facing and internal tasks, requiring adaptability and strong organizational skills.

🎯 Required Qualifications

Education: High school diploma or equivalent required; relevant degree or certification preferred.

Experience: Proven experience in office/production/operations management; knowledge of the flooring industry is a significant asset but not a requirement.

Required Skills:

• Excellent verbal and written communication skills
• Strong multitasking, prioritization, and attention to detail
• Proactive and independent decision-making abilities
• Proficient in using computer systems and software for scheduling, tracking, and project management (Salesforce, Outlook, Google Suite, Excel, etc.)
• Leadership abilities in coordinating projects and maintaining workflow efficiency

Preferred Skills:

• Experience in the flooring industry
• Bilingual or multilingual skills

ASSUMPTION: While industry-specific experience is preferred, the company is willing to train the right candidate with a strong skill set and willingness to learn.

💰 Compensation & Benefits

Salary Range: $40,000 - $45,000 per year, based on experience. The provided salary range is an estimate based on industry standards for similar roles in the Stow, OH area.

Benefits:

• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development

Working Hours: Monday through Friday (9 AM – 5 PM), with occasional weekend events as needed.

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, specifically in-home designer floor coverings

Company Size: Small (11-50 employees), which means applicants can expect a close-knit team and the opportunity to make a significant impact on the business.

Founded: 1990, with a local franchise opened in 2016

Company Description:

• North America's leading in-home designer floor coverings brand
• Specializes in residential, personalized flooring; selection, design, and installation
• Committed to creating a discernable difference from other floor coverings companies

Company Specialties:

• Residential and commercial custom flooring

Company Website: http://www.floorcoveringsinternational.com

ASSUMPTION: The company's focus on personalized service and high-quality products sets it apart in the industry.

📊 Role Analysis

Career Level: Mid-level, with opportunities for growth and development

Reporting Structure: This role reports directly to the local franchise owners, Matt and Tracy

Work Arrangement: On-site, with occasional weekend events as needed

Growth Opportunities:

• Potential career advancement within the company or franchise
• Opportunities to learn and develop new skills through training and development programs
• Chance to contribute to the growth and success of the local franchise

ASSUMPTION: The company values employee growth and provides opportunities for professional development.

🌍 Location & Work Environment

Office Type: Showroom and office environment

Office Location(s): 4704 Darrow Road, Stow, OH

Geographic Context:

• Stow, OH is a suburb of Akron, with a population of approximately 34,000
• The area offers a mix of urban and rural living, with easy access to outdoor recreation and cultural attractions
• The office is conveniently located near major highways, making it easily accessible for commuters

Work Schedule: Monday through Friday (9 AM – 5 PM), with occasional weekend events as needed

ASSUMPTION: The office environment is professional, clean, and well-maintained, reflecting the company's commitment to quality and customer service.

💼 Interview & Application Insights

Typical Process:

• Initial phone or video screening
• In-person interview with the local franchise owners, Matt and Tracy
• Background check and reference check (if applicable)

Key Assessment Areas:

• Communication skills and customer service orientation
• Organizational skills and attention to detail
• Problem-solving abilities and adaptability
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Demonstrate your understanding of the flooring industry and the company's unique selling proposition
• Prepare examples of your customer service and project management experiences

ATS Keywords: Office Management, Marketing Support, Customer Relationship Management, Scheduling, Event Planning, Facility Management, Collaboration, Financial Administration, Administrative Tasks, Customer Satisfaction

ASSUMPTION: The interview process is designed to assess the candidate's skills, experiences, and cultural fit for the role and the company.

🛠️ Tools & Technologies

• Salesforce
• Outlook
• Google Suite
• Excel
• QuickBooks

ASSUMPTION: The company provides the necessary tools and technologies for the role, with opportunities for professional development in using these platforms.

👔 Cultural Fit Considerations

Company Values:

• Deliver what you promise with diligence and integrity
• Respect the individual and give grace in speech
• Have pride in what you do with a strong work ethic
• Be open-minded to possibilities and practice continuous improvement with humility
• Engage in the community; make it fun

Work Style:

• Collaborative and team-oriented
• Proactive and independent
• Results-driven and focused on customer satisfaction
• Adaptable and willing to learn

Self-Assessment Questions:

• Do you have a proven track record of delivering exceptional customer service?
• Are you organized, detail-oriented, and able to multitask effectively?
• Can you work independently and make decisions confidently?
• Do you have strong communication skills and the ability to build relationships with clients and stakeholders?
• Are you passionate about contributing to a growing business and making a positive impact on the community?

ASSUMPTION: The company values a positive, collaborative work environment and seeks candidates who align with their core values and work style.

⚠️ Potential Challenges

• Managing multiple priorities and deadlines in a fast-paced environment
• Dealing with difficult customers or challenging situations
• Occasional weekend events and on-call responsibilities
• Working in a small office with a close-knit team, which may require additional flexibility and adaptability

ASSUMPTION: The role presents unique challenges that require strong organizational skills, adaptability, and a customer-focused mindset.

📈 Similar Roles Comparison

• This role differs from other office management positions in its focus on marketing support and business development
• Industry-specific context: The flooring industry is competitive and requires a strong understanding of customer needs and market trends
• Career path comparison: This role offers opportunities for growth and development within the company or franchise

ASSUMPTION: The role offers unique opportunities and challenges compared to similar positions in other industries or companies.

📝 Sample Projects

• Planning and executing a successful home show event, generating leads and driving customer engagement
• Developing and implementing a social media marketing strategy to increase brand awareness and lead generation
• Managing a complex customer project from start to finish, ensuring complete satisfaction and a 5/5 star rating

ASSUMPTION: The role involves a mix of strategic planning, tactical execution, and customer-facing responsibilities, requiring a diverse skill set and adaptability.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does this role contribute to the overall success and growth of the local franchise?
• What opportunities are there for professional development and career advancement within the company or franchise?
• How does the company support work-life balance for its employees?
• What are the company's plans for expansion and growth in the coming years, and how can this role contribute to that success?

ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in the role and the company, and shows that you are a proactive and engaged candidate.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare examples of your customer service and project management experiences
• Follow up with the hiring manager within one week of submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.