Omni Merchant Marketing - hi
TFG CareersASSUMPTION: This role requires a high degree of organization, multitasking, and attention to detail. It involves working with various teams and stakeholders, so strong communication and interpersonal skills are crucial.
📋 Key Responsibilities ✅ Effectively manage and drive projects from start to finish within allocated deadlines ✅ Liaise with internal parties to ensure product content requirements and deadlines are met ✅ Maintain the Omni product catalogue, ensuring all relevant product information is accurate and up to date ✅ Monitor stock levels on websites and in fulfilment centres, optimizing stock allocations ✅ Coordinate with the Omni photo studio and merchandise teams to manage the Omni image process ✅ Perform regular quality assessments of the websites to ensure they meet objectives without errors and omissions ✅ Coordinate with OTM to research and recommend innovative ways of operating ✅ Propose practical solutions to challenges faced within projects ✅ Effectively coordinate and execute the roll-out of all relevant campaigns and promotions ✅ Assist in identifying content and campaign opportunities to move additional stock, offer promotions, or improve assortments ✅ Maintain high levels of internal service and take responsibility for managing external customer service queries ✅ Ensure the brand image/identity is maintained during all interactions with internal and external customers ✅ Collaborate with merchandising teams to optimize the product range for online sales ✅ Collaborate with cross-functional teams to brief campaigns and report on online product performanceASSUMPTION: This role involves a mix of project management, product management, customer service, and analytical tasks. It requires a proactive approach and the ability to work independently and in a team.
🎯 Required QualificationsEducation: Business degree or related diploma
Experience: 1-2 years working experience in eCommerce retail
Required Skills:
- High degree of numeracy and analytical skills
- Detailed, systematic, and strategic approach to work
- Computer literacy and some experience with website CMS, POS, and planning systems
Preferred Skills:
- Comfortable with the use of and ability to learn new digital technologies
- Ability to understand web analytics, tracking, and reporting
- Strong potential for business acumen and merchant thinking
- Good organizational and interpersonal skills
- Excellent communication and negotiation skills
- Desire to develop a career in omni-channel retail or ecommerce
ASSUMPTION: While a business degree or diploma is required, relevant experience and skills are equally important for success in this role.
💰 Compensation & BenefitsSalary Range: The salary range for this role in South Africa typically falls between ZAR 35,000 - 50,000 per annum, based on experience and qualifications. This estimate is subject to change and may vary depending on the candidate's skills and the company's discretion.
Benefits:
- Competitive benefits package
- Opportunities for career growth and development
- Working in a dynamic and diverse retail environment
Working Hours: This role operates on a standard full-time work arrangement, typically Monday to Friday, 9:00 AM to 5:00 PM, with a 1-hour lunch break. Flexible working hours may be available based on team and project requirements.
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in South Africa. Actual compensation may vary based on the candidate's qualifications and the company's discretion.
📌 Applicant Insights 🔍 Company ContextIndustry: TFG operates in the retail industry, with a focus on speciality fashion and lifestyle retail. The company has a diverse portfolio of brands and a strong presence in South Africa, the UK, and Australia.
Company Size: TFG is a large organization with over 4600 outlets in 23 countries and a workforce of over 24,000 employees. This size offers opportunities for career growth and exposure to diverse teams and projects.
Founded: TFG was founded in 1932 and has since grown into a global retail group with a strong presence in various markets.
Company Description:
- TFG holds a diversified portfolio of speciality retail assets across various product categories and consumer segments
- The Group has a portfolio of 35 leading retail brands, offering customers a variety of speciality products including fashion apparel, jewellery, cosmetics, sporting apparel, electronics, homeware, and furniture
- TFG has launched Bash, a lifestyle e-commerce offering, where the Group’s sought-after retail brands and loyal customers come together seamlessly in one virtual platform
Company Specialties:
- Fashion retailing
Company Website: http://www.tfgcareers.co.za
ASSUMPTION: TFG's large size and diverse portfolio of brands offer applicants a wide range of opportunities to grow and develop their careers within the organization.
📊 Role AnalysisCareer Level: This role is suitable for early-career professionals seeking to establish themselves in the eCommerce retail industry. It offers opportunities for growth and development within the organization.
Reporting Structure: The Omni Merchant Marketing role reports directly to the Omni Channel Manager and works closely with various teams, including merchandising, marketing, and customer service.
Work Arrangement: This role operates on a standard full-time work arrangement, with the possibility of flexible hours based on team and project requirements.
Growth Opportunities:
- Progression to senior or management roles within the Omni Channel team or other departments
- Expanding skills and knowledge in eCommerce retail, marketing, and project management
- Gaining experience working with diverse teams and stakeholders
ASSUMPTION: This role offers a strong foundation for a career in eCommerce retail, with opportunities for growth and development based on performance and initiative.
🌍 Location & Work EnvironmentOffice Type: TFG's headquarters are located in Cape Town, Western Cape, South Africa. The office environment is dynamic, diverse, and fast-paced, reflecting the nature of the retail industry.
Office Location(s): 340 Voortrekker Road, Parow East, Cape Town, Western Cape 7500, ZA
Geographic Context:
- Cape Town is the legislative capital of South Africa and the capital of the Western Cape province
- The city is known for its natural setting, well-established infrastructure, and diverse cultural influences
- Cape Town offers a range of amenities, including shopping, dining, and entertainment options, as well as easy access to outdoor activities and natural attractions
Work Schedule: The standard work schedule for this role is Monday to Friday, 9:00 AM to 5:00 PM, with a 1-hour lunch break. Flexible working hours may be available based on team and project requirements.
ASSUMPTION: Cape Town offers a vibrant and dynamic work environment, with a diverse range of cultural, recreational, and entertainment options for employees to enjoy.
💼 Interview & Application InsightsTypical Process:
- Online application submission
- Phone or video screening with the HR department
- Face-to-face or video interview with the hiring manager and/or team members
- Final interview or assessment with senior leadership
Key Assessment Areas:
- Problem-solving and analytical skills
- Communication and interpersonal skills
- Project management and organizational skills
- Adaptability and willingness to learn
Application Tips:
- Tailor your resume to highlight relevant skills and experiences for this role
- Prepare for behavioral and situational interview questions, focusing on your problem-solving, communication, and organizational skills
- Research TFG and the retail industry to demonstrate your enthusiasm and understanding of the role
ATS Keywords: Project Management, Product Management, Stock Management, Quality Assessment, Customer Service, Collaboration, Analytical Skills, Communication Skills, Negotiation Skills, Problem Solving, Digital Technology, Web Analytics, Organizational Skills, Business Acumen, Merchant Thinking, Attention to Detail
ASSUMPTION: TFG's application process is designed to assess candidates' skills and cultural fit, with a focus on problem-solving, communication, and organizational abilities.
🛠️ Tools & Technologies- Website CMS (e.g., Magento, Shopify, or custom-built platforms)
- POS systems (e.g., Vend, Lightspeed, or custom-built systems)
- Planning systems (e.g., Microsoft Project, Asana, or Trello)
- Analytics tools (e.g., Google Analytics, Adobe Analytics, or similar platforms)
ASSUMPTION: The specific tools and technologies used in this role may vary depending on TFG's internal systems and the candidate's prior experience.
👔 Cultural Fit ConsiderationsCompany Values:
- Customer-centricity
- Integrity
- Innovation
- Collaboration
- Accountability
Work Style:
- Dynamic and fast-paced
- Collaborative and team-oriented
- Results-driven and focused on continuous improvement
Self-Assessment Questions:
- How do you approach managing multiple projects simultaneously?
- Can you provide an example of a time when you had to resolve a customer service issue, and how did you ensure the customer was satisfied?
- How do you stay organized and manage your time effectively in a fast-paced environment?
ASSUMPTION: TFG values candidates who are customer-focused, innovative, collaborative, and results-driven. Applicants should be able to demonstrate these qualities through their experiences and responses to interview questions.
⚠️ Potential Challenges- Managing multiple projects and deadlines simultaneously
- Adapting to a fast-paced and dynamic work environment
- Working with diverse teams and stakeholders, each with their own priorities and expectations
- Keeping up with the latest trends and technologies in eCommerce retail
ASSUMPTION: These challenges can be overcome through strong project management, communication, and organizational skills, as well as a willingness to learn and adapt in a fast-paced environment.
📈 Similar Roles Comparison- This role is similar to an eCommerce Project Manager or Online Merchandiser, with a focus on managing projects, optimizing product ranges, and driving online sales
- Unlike other roles, this position requires a strong focus on customer service and maintaining high levels of internal service
- Career progression in this role could lead to senior or management positions within the Omni Channel team or other departments, such as merchandising or marketing
ASSUMPTION: While this role shares similarities with other eCommerce and retail positions, its unique focus on customer service and internal service sets it apart from other roles in the industry.
📝 Sample Projects- Managing the launch of a new product collection, including coordinating with merchandising, marketing, and customer service teams to ensure a successful roll-out
- Optimizing the product range for online sales by analyzing sales data, customer feedback, and market trends
- Implementing a new website CMS or analytics tool to improve the online customer experience and drive sales growth
ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for success in this role, from project management and product optimization to customer service and analytics.
❓ Key Questions to Ask During Interview- Can you describe a typical day or week in this role, and how would my priorities and tasks vary depending on the projects I'm working on?
- How does this role collaborate with other teams, such as merchandising, marketing, and customer service, to ensure the success of online sales and customer satisfaction?
- What opportunities are there for professional development and growth within this role and the organization?
- How does TFG support work-life balance for its employees, particularly in a fast-paced and dynamic work environment?
- Can you provide an example of a recent project or initiative that the Omni Channel team has worked on, and what were the outcomes and learnings from that experience?
ASSUMPTION: These interview questions are designed to provide insight into the day-to-day responsibilities, team dynamics, growth opportunities, work-life balance, and recent projects within the Omni Channel team.
📌 Next Steps for ApplicantsTo apply for this position:
- Submit your application through the online application form
- Tailor your resume to highlight relevant skills and experiences for this role, focusing on project management, customer service, and analytical skills
- Prepare a cover letter that demonstrates your enthusiasm for the role and the retail industry, as well as your understanding of the key responsibilities and required qualifications
- If applicable, prepare examples or a portfolio showcasing your relevant skills and experiences
- Follow up with the TFG HR department one week after submitting your application to confirm receipt and inquire about the next steps in the interview process
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.