🔹 Job Title: Online Marketing Intern
🔹 Company: Gen
🔹 Location: Tempe, Arizona, United States (Remote)
🔹 Job Type: Full-Time, Intern
🔹 Category: Marketing
🔹 Date Posted: April 3, 2025
🔹 Experience Level: Entry Level (0-2 years)
🔹 Remote Status: On-site (Tempe, Arizona)
Key aspects of this role include:
ASSUMPTION: This role is designed for current college students seeking real-world experience in customer success management and digital marketing. It offers high-visibility projects and opportunities to work with executives.
✅ Work with cross-functional teams to understand the customer experience
✅ Based on enhanced understanding, develop a strategy for modified digital and offline customer experiences that improve NPS and retention metrics
✅ Work with internal teams to test and optimize the new strategy
✅ Evaluate engagement and effectiveness metrics for existing content (e.g., email, in-product communication, website). Propose and test modifications
ASSUMPTION: The role involves a mix of analytical, strategic, and creative tasks, requiring strong problem-solving skills and the ability to work effectively with various teams.
Education: Pursuing a Bachelor’s degree in a relevant area of study
Experience: None specified (entry-level role)
Required Skills:
Preferred Skills:
ASSUMPTION: While not explicitly stated, previous experience in a related field may be beneficial but is not required for this entry-level role.
Salary Range: $15-$20 per hour (Estimated based on industry standards for marketing internships in the United States)
Benefits:
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range is estimated based on industry standards for marketing internships in the United States. Actual compensation may vary based on factors such as skills, experience, and performance.
Industry: Gen is a global company dedicated to powering Digital Freedom through its trusted brands in cybersecurity, online privacy, and identity protection. It operates in the Computer and Network Security industry.
Company Size: Gen has 1,001-5,000 employees, making it a mid-sized company. This size offers opportunities for growth and exposure to diverse teams and projects.
Founded: Gen was founded in 2022, making it a relatively new company with a strong focus on innovation and digital freedom.
Company Description:
Company Specialties:
Company Website: GenDigital.com
ASSUMPTION: Gen's focus on digital freedom and consumer protection makes it an attractive company for individuals interested in cybersecurity, privacy, and digital marketing.
Career Level: This role is designed for current college students seeking real-world experience in customer success management and digital marketing. It is an entry-level position offering opportunities for growth and development.
Reporting Structure: Interns will report directly to the Norton Retention Team and work closely with cross-functional teams within Gen.
Work Arrangement: This role is on-site in Tempe, Arizona. However, Gen offers flexible working options, including remote work for eligible positions.
Growth Opportunities:
ASSUMPTION: This internship offers a unique opportunity for students to gain real-world experience, build their professional network, and potentially secure full-time employment with Gen after graduation.
Office Type: Gen's headquarters is in Tempe, Arizona, with additional offices worldwide. The work environment is described as collaborative, innovative, and focused on digital freedom.
Office Location(s): Tempe, Arizona, United States
Geographic Context:
Work Schedule: Full-time (40 hours per week), with flexible working options available for eligible positions.
ASSUMPTION: The on-site work arrangement in Tempe, Arizona, offers interns the opportunity to immerse themselves in Gen's company culture and collaborate directly with team members. However, Gen's flexible working options may allow for remote work or hybrid arrangements, depending on the intern's specific needs and the team's requirements.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Success, Marketing, Intern, Strategy, Analytics, Cross-functional Teams, NPS, Retention, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
ASSUMPTION: The application process for this role is likely to be competitive, given the high-visibility projects and growth opportunities it offers. Applicants should tailor their application materials to demonstrate their unique qualifications and fit for the role.
ASSUMPTION: The tools and technologies required for this role are common in marketing and customer success management. Interns should be comfortable using these tools and willing to learn new ones as needed.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Gen's company culture is focused on innovation, collaboration, and customer-centricity. Interns should be comfortable working in a fast-paced, dynamic environment and be open to learning and adapting to new tools and technologies.
ASSUMPTION: This role may present challenges related to project management, team collaboration, and meeting high expectations. Interns should be prepared to manage their time effectively, work well with others, and adapt to new environments.
ASSUMPTION: This role is unique in its focus on customer success management and retention strategies within the computer and network security industry. Applicants should consider their interest in this specific area and the unique growth opportunities it offers.
ASSUMPTION: These sample projects are designed to give interns a sense of the types of tasks they may encounter in this role. Actual projects may vary based on business needs and the intern's skills and interests.
ASSUMPTION: These interview questions are designed to help applicants better understand the role, the company, and the opportunities for growth and development. Applicants should tailor their questions to demonstrate their interest in the role and their commitment to the company's success.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.