📌 Core Information
🔹 Job Title: Onsite Community Manager
🔹 Company: Associa
🔹 Location: Alexandria, Virginia
🔹 Job Type: Full-Time
🔹 Category: Real Estate
🔹 Date Posted: April 12, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Acting as the primary liaison with the Association Board of Directors and homeowners
- Overseeing the day-to-day operations and management of the assigned community association
- Managing vendor contracts, procurement, and performance evaluation
- Ensuring adherence to maintenance and HOA compliance through regular property inspections
- Preparing Board packages, attending Board Meetings, and providing recommendations
ASSUMPTION: This role requires a high level of customer service, communication, and organizational skills to effectively manage the community association and its stakeholders.
📋 Key Responsibilities
✅ Acts as the primary liaison with the Association Board of Directors and homeowners, addressing their needs and concerns
✅ Performs administrative and management duties as requested by the Board of Directors and in accordance with the management agreement
✅ Walks and inspects property to ensure adherence to maintenance and HOA compliance
✅ Reviews monthly financial reports and ensures management summary is submitted to the association Board of Directors
✅ Monitors corporate and client delinquency rates and collections process for account portfolio
✅ Prepares Board packages, attends Board Meetings, and provides recommendations regarding major capital expenditures
✅ Ensures Board of Directors is aware of legal actions involving the Association
✅ Maintains unit and contract files relating to the operations of the Association
✅ Assists Board of Directors/ARB with architectural review process and/or routine inspections as necessary
✅ Manages routine and special projects, vendor contracts, overseeing vendor management, procurement, and performance evaluation as contracted
✅ Oversees the AP process in accordance with Associa home office processes and procedures
✅ Other duties as assigned
ASSUMPTION: This role involves a mix of administrative tasks, property management, and stakeholder communication, requiring strong organizational and interpersonal skills.
🎯 Required Qualifications
Education: No specific degree required, but relevant certifications are preferred (CMCA, AMS, PCAM)
Experience: 3+ years of Association Management experience
Required Skills:
- Proven experience in Association Management
- Excellent communication and conflict resolution skills
- Strong organizational and time management skills
- Self-motivated and proactive approach to work
- Career motivated with a service-driven attitude
Preferred Skills:
- Certified Manager of Community Associations (CMCA)
- Association Management Specialist (AMS)
- Professional Community Association Manager (PCAM)
ASSUMPTION: While certifications are preferred, the company values relevant experience and transferable skills in candidates.
💰 Compensation & Benefits
Salary Range: $50,000 - $65,000 per year (Based on industry standards for 2-5 years of experience in Association Management)
Benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee assistance program
- Professional development opportunities
Working Hours: Full-time, Monday-Friday, with occasional evenings and weekends as needed
ASSUMPTION: The salary range is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Real Estate, specifically Community Association Management
Company Size: 10,001+ employees, providing extensive opportunities for growth and collaboration
Founded: 1979, with over 45 years of experience in community management
Company Description:
- Associa is a leading community association management company, serving over 7.5 million residents worldwide
- With more than 300 branch offices across North America, Associa offers unrivaled education, expertise, and innovation in community management
- The company is committed to bringing positive impact and meaningful value to communities
Company Specialties:
- Property Management
- Accounting & Financial Services
- Association & Developer Consulting
- Real Estate
- Tile & Collection Services
- Single Family HOAs & Master Planned Communities
- High Rise, Loft & Condominium Hotels
- Mixed Use Developments
Company Website: www.associaonline.com
ASSUMPTION: Associa's extensive experience and large employee base indicate a stable and well-established company with ample opportunities for professional development.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and advancement within the company
Reporting Structure: Reports directly to the Branch Manager or Regional Vice President
Work Arrangement: On-site, with occasional remote work for specific tasks or meetings
Growth Opportunities:
- Advancement to Senior Community Manager or Branch Manager roles
- Pursuit of relevant certifications (CMCA, AMS, PCAM) to enhance professional development
- Expansion of skills and experience through working with diverse communities and stakeholders
ASSUMPTION: This role offers a clear path for career progression within the company, with opportunities to take on more responsibilities and advance to management positions.
🌍 Location & Work Environment
Office Type: Corporate office environment with a professional and collaborative atmosphere
Office Location(s): 5401 N. Central Expressway, Suite 300, Dallas, Texas 75205
Geographic Context:
- Alexandria, Virginia, is a suburb of Washington, D.C., offering a mix of urban and suburban living
- The area provides easy access to major highways, public transportation, and numerous amenities
- Alexandria has a diverse population and a vibrant cultural scene
Work Schedule: Monday-Friday, 8:30 AM - 5:00 PM, with occasional evenings and weekends as needed
ASSUMPTION: The office location in Alexandria, Virginia, offers a convenient and accessible work environment for candidates living in the Washington, D.C. metropolitan area.
💼 Interview & Application Insights
Typical Process:
- Online application and resume submission
- Phone or video screening with the Human Resources department
- In-person or virtual interview with the Branch Manager or Regional Vice President
- Final interview with key stakeholders or the hiring manager
- Background check and reference check (if applicable)
Key Assessment Areas:
- Communication and interpersonal skills
- Problem-solving and decision-making abilities
- Organizational and time management skills
- Understanding of Association Management principles and practices
Application Tips:
- Highlight relevant experience and transferable skills in your resume and cover letter
- Demonstrate your understanding of Association Management and community engagement
- Prepare examples of how you've handled challenging situations or resolved conflicts in previous roles
- Research Associa's company culture and values to show your fit with the organization
ATS Keywords: Association Management, Community Manager, Property Management, HOA, Board of Directors, Stakeholder Communication, Administrative Duties, Vendor Management
ASSUMPTION: The application process may vary depending on the specific needs of the hiring manager or the company's current hiring practices.
🛠️ Tools & Technologies
- Property management software (e.g., AppFolio, Buildium, or similar)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Email and calendar management tools (e.g., Outlook, G Suite)
- Communication and collaboration platforms (e.g., Slack, Microsoft Teams)
ASSUMPTION: The specific tools and technologies used may vary depending on the company's preferences and the role's requirements.
👔 Cultural Fit Considerations
Company Values:
- Community
- Integrity
- Excellence
- Accountability
- Service
Work Style:
- Collaborative and team-oriented
- Service-driven and customer-focused
- Proactive and self-motivated
- Adaptable and responsive to changing priorities
Self-Assessment Questions:
- How do you handle conflicts or disagreements with homeowners or Board members?
- Can you provide an example of a time when you went above and beyond to serve a client or community?
- How do you prioritize and manage multiple tasks and projects simultaneously?
ASSUMPTION: Associa values candidates who align with their core values and demonstrate a strong work ethic, customer focus, and commitment to community service.
⚠️ Potential Challenges
- Managing multiple priorities and deadlines, sometimes under pressure
- Dealing with difficult homeowners or Board members, requiring strong conflict resolution skills
- Adapting to changes in management or community priorities
- Working in a fast-paced and dynamic environment, with occasional evenings and weekends required
ASSUMPTION: These challenges can be overcome by strong organizational skills, effective communication, and a proactive approach to problem-solving.
📈 Similar Roles Comparison
- Compared to other Community Association Manager roles, this position may offer more opportunities for growth and advancement within a larger organization
- Unlike some property management roles, this position focuses primarily on community association management, rather than individual properties
- Career progression may involve obtaining relevant certifications (CMCA, AMS, PCAM) and taking on more responsibilities within the company
ASSUMPTION: This role offers a unique blend of community engagement, property management, and stakeholder communication, setting it apart from other similar positions.
📝 Sample Projects
- Developing and implementing a new community engagement initiative to improve homeowner satisfaction
- Managing a major capital expenditure project, such as a clubhouse renovation or pool repair
- Streamlining vendor management processes to improve efficiency and reduce costs
ASSUMPTION: These sample projects demonstrate the range of responsibilities and initiatives a Community Association Manager may undertake in this role.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare to address them?
- How does this position fit into the company's long-term growth plans, and what opportunities are there for advancement?
- What are the key priorities for this role in the first 90 days, and how can I best support the team in achieving them?
- How does the company support the professional development and growth of its employees?
- What is the company's approach to work-life balance, and how does that manifest in this role?
ASSUMPTION: These questions help candidates better understand the role's expectations, the company culture, and the opportunities for growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of how you've handled challenging situations or resolved conflicts in previous roles
- Research Associa's company culture and values to show your fit with the organization
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
