🔹 Job Title: Operations Manager - Content Moderation (NBF)
🔹 Company: TaskUs
🔹 Location: San Antonio, Texas, USA
🔹 Job Type: Full-time
🔹 Category: Operations, Management
🔹 Date Posted: July 9, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires a high level of multitasking, strong communication skills, and the ability to manage multiple clients simultaneously.
✅ Manage a team of up to 150 FTE, with a minimum of 90 FTE, reporting to the Sr. Operations Manager
✅ Serve as the primary point of contact for clients, providing updates, and presenting in business reviews (weekly, monthly, quarterly, and annually)
✅ Drive performance management, employee retention, and team engagement through advanced coaching structures and teammate engagement planning
✅ Ensure KPIs are met consistently and solve business problems through innovation (examples of KPIs: CSAT, AHT, Resolution rate, Shrinkage)
✅ Manage shrinkage to meet company goals and expectations (10%)
✅ Interview Team Leads and promote department culture
✅ Ensure accountability for delegated responsibilities in the safety and health management system
✅ Define and allocate financial and technical resources for the design, implementation, review, evaluation, and improvement of prevention and control measures
✅ Ensure compliance with current legal requirements applicable to the OSHMS
✅ Adopt effective provisions for the management of hazards and risks of workers and/or contractors, equipment, and facilities
✅ Collaborate in the development of activities for the prevention of work accidents and occupational diseases, as well as health promotion, in conjunction with the HSEQ area
✅ Guarantee and allow the participation of workers and their representatives before the Joint Committee or Health and Safety at Work Oversight and also that the latter function and have the time and other necessary resources
✅ Inform workers and/or contractors, the representatives before the COPASST, the development of all stages of the SG-OSH, and also evaluate the recommendations emanating from them
✅ Ensure the training of workers in the aspects of occupational health and safety, within the working day
✅ Inform the COPASST and Coexistence Committee of any new development that may affect the correct performance of the OSH Management System
✅ Ensure compliance with established OSHMS programs and plans
✅ Review the OSHMS at least once a year
✅ Maintain communication with the personnel to know their needs in terms of Occupational Safety and Health
✅ Ensure that the appropriate personal protective equipment is used and maintained in good condition for each task
✅ Allow the participation of their collaborators in the activities programmed by the COPASST, COEXISTENCE COMMITTEE, and/or the organization in OSH aspects
✅ Set an example in complying with all the Safety Standards and procedures of the SG
✅ Properly use and take care of personal protection elements, personal protection equipment, and protection systems provided by COPASST, the equipment and protection systems provided and implemented by the company if applicable to the position
✅ Ensure the good order and cleanliness of their area
✅ Immediately report acts, unsafe conditions, adverse health conditions, emergencies, environmental impacts or possible environmental impacts, accidents and near misses, safety risks, process failures, nonconforming products, and others that may affect safety and health
✅ To take integral care of their health and to perform work activities safely
✅ Attend and actively participate in training, induction, prevention, and risk control activities defined by the company, the COPASST, and the Coexistence Committee
✅ Participate and contribute to the fulfillment of the OSH objectives
✅ Communicate all suggestions and consult all concerns related to occupational health and safety
✅ Before starting any activity, identify and analyze risk situations and report to the OSH manager if necessary
✅ Make rational use of paper, water, energy, and natural resources
✅ Elect or be elected as a member of the Copasst or Coexistence Committee
✅ Participate in the identification of hazards, evaluation, and risk assessment
✅ Know and apply the actions described in the emergency plan
ASSUMPTION: This role requires strong leadership, strategic planning, and the ability to manage multiple priorities simultaneously.
Education: Bachelor's degree in business administration or management (nice to have)
Experience: Two plus years of managing supervisors in the call center environment and one plus year of client management experience
Required Skills:
Preferred Skills:
ASSUMPTION: Candidates with relevant experience in operations management and client relationship management are strongly encouraged to apply.
Salary Range: $60,000 - $80,000 per year (based on industry standards for Operations Managers with 2-5 years of experience in the BPO industry)
Benefits:
Working Hours: 40 hours per week, with an open and flexible schedule depending on client needs
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in the BPO industry. Actual compensation may vary based on experience and qualifications.
Industry: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. They specialize in outsourcing services such as customer support, content moderation, and data services.
Company Size: TaskUs has approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States. They are considered a large enterprise.
Founded: TaskUs was founded in 2008 and is headquartered in New Braunfels, Texas, USA.
Company Description:
Company Specialties:
Company Website: https://www.taskus.com/
ASSUMPTION: TaskUs is a well-established company in the BPO industry, with a strong focus on employee well-being and growth opportunities.
Career Level: This role is a mid-level management position, requiring proven experience in operations management and client relationship management.
Reporting Structure: The Operations Manager reports directly to the Sr. Operations Manager and is responsible for managing a team of up to 150 FTE.
Work Arrangement: This is an on-site role, with an open and flexible schedule depending on client needs.
Growth Opportunities:
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to advance within the company and gain experience working with a diverse range of clients.
Office Type: TaskUs operates a modern, professional office environment in San Antonio, Texas, USA.
Office Location(s): 1650 Independence Dr, New Braunfels, Texas 78132, US
Geographic Context:
Work Schedule: The work schedule for this role is 40 hours per week, with an open and flexible schedule depending on client needs.
ASSUMPTION: The location and work environment for this role are well-suited for candidates who prefer an on-site work arrangement and enjoy working in a modern, professional office setting.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Operations Management, Client Relationship, Team Leadership, Performance Metrics, Risk Management, Strategic Planning, Process Improvement, Resource Management, Stakeholder Management, Decision Making, Communication Skills
ASSUMPTION: The application process for this role is competitive, and candidates should be prepared to demonstrate their relevant experience and skills throughout the interview process.
ASSUMPTION: Familiarity with industry-standard tools and technologies is essential for success in this role.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Candidates who align with TaskUs' company values and work style are more likely to succeed in this role and contribute to the company's culture.
ASSUMPTION: These challenges require strong leadership, strategic planning, and the ability to manage multiple priorities simultaneously.
ASSUMPTION: This role offers a unique blend of responsibilities and growth opportunities for the right candidate.
ASSUMPTION: These sample projects demonstrate the diverse range of responsibilities and growth opportunities available in this role.
ASSUMPTION: Asking these questions will help you better understand the role's requirements, the company's culture, and the opportunities for growth and development.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.