Outgoing communications operator

📌 Core Information

🔹 Job Title: Outgoing Communications Operator

🔹 Company: RISK

🔹 Location: Taraz, Jambyl Region, Kazakhstan

🔹 Job Type: Contract

🔹 Category: Entertainment Providers

🔹 Date Posted: April 22, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site (with remote training option)

🚀 Job Overview

Key aspects of this role include:

• Handling customer inquiries and providing high-level customer service
• Resolving issues by interacting with other departments
• Informing clients about available promotions
• Working in a dynamic and international iGaming environment

ASSUMPTION: This role requires strong communication skills and cultural sensitivity to handle a diverse customer base in a fast-paced environment.

📋 Key Responsibilities

✅ Learn all necessary information given for the job

✅ Competently handle customer inquiries and provide a high level of customer service

✅ Interact with other departments to resolve issues

✅ Inform clients about available promotions

ASSUMPTION: The role may involve handling sensitive customer information and escalating complex issues to senior staff.

🎯 Required Qualifications

Education: Not specified (entry-level position)

Experience: 0-2 years of relevant experience

Required Skills:

• Fluency in Uzbek (spoken and written) and English (all levels)
• Good written communication skills in one of these language combinations
• Empathy, stress tolerance, responsibility, and focus on development and results
• Excellent basic computer skills
• Ability to work from a personal laptop for the first 2 weeks of work during training

Preferred Skills: None specified

ASSUMPTION: Candidates with previous customer service or sales experience may have an advantage in this role.

💰 Compensation & Benefits

Salary Range: Industry standard for entry-level customer service roles in Kazakhstan is approximately 150,000 - 250,000 KZT per month (based on market research).

Benefits:

• Opportunities for professional growth and development
• A supportive and collaborative work environment
• Competitive salary and benefits package

Working Hours: Full-time (40 hours per week), with potential flexibility during training

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on individual performance and company policy.

📌 Applicant Insights

🔍 Company Context

Industry: RISK is an international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets.

Company Size: 501-1,000 employees, operating in 10 countries with over 300,000 customers

Founded: Not specified (operating in multiple locations worldwide)

Company Description:

• An international iGaming company pushing the boundaries of entertainment
• Specializes in identifying and fostering the growth of high-potential entertainment markets
• Operates in 10 countries, serving over 300,000 customers with 500+ professionals in 20+ locations

Company Specialties:

• Sports betting, online casino, digital and affiliate marketing, tech solutions, and data analytics

Company Website: https://www.risk.inc/

ASSUMPTION: RISK's international presence and diverse customer base may require employees to adapt to different cultural norms and communication styles.

📊 Role Analysis

Career Level: Entry-level (0-2 years of experience)

Reporting Structure: The operator will report directly to the communications department

Work Arrangement: On-site with remote training option for the first 2 weeks of work

Growth Opportunities:

• Professional growth and development opportunities within the company
• Potential career progression in customer service, sales, or related fields

ASSUMPTION: Successful performance in this role may lead to internal promotions or increased responsibilities.

🌍 Location & Work Environment

Office Type: On-site (with remote training option)

Office Location(s): Taraz, Jambyl Region, Kazakhstan

Geographic Context:

• Taraz is located in southern Kazakhstan, with a population of approximately 350,000 people
• The city is known for its historical and cultural landmarks, as well as its growing business sector
• Kazakhstan is a multilingual country, with Kazakh and Russian being the most widely spoken languages

Work Schedule: Full-time (40 hours per week), with potential flexibility during training

ASSUMPTION: The work environment may be dynamic and fast-paced, requiring employees to adapt to changing priorities and workloads.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the hiring manager
• Background check and onboarding

Key Assessment Areas:

• Language proficiency in Uzbek and English
• Communication skills and customer service aptitude
• Problem-solving skills and adaptability
• Cultural sensitivity and awareness

Application Tips:

• Highlight relevant customer service or sales experience in your resume
• Tailor your cover letter to demonstrate your language skills and cultural awareness
• Prepare examples of how you've handled difficult customers or resolved complex issues

ATS Keywords: Customer service, communication skills, Uzbek, English, iGaming, entertainment, problem-solving

ASSUMPTION: The application process may involve assessments or tests to evaluate language proficiency and customer service skills.

🛠️ Tools & Technologies

• Customer relationship management (CRM) software
• Communication platforms (e.g., phone, email, chat)
• Office suite (e.g., Microsoft Office, Google Workspace)
• Project management tools (e.g., Asana, Trello)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's internal systems and processes.

👔 Cultural Fit Considerations

Company Values:

• Embracing risk
• Secure success
• Shaking up the global iGaming industry with unconventional solutions

Work Style:

• Dynamic and fast-paced environment
• Collaborative and supportive team culture
• Opportunities for professional growth and development

Self-Assessment Questions:

• Do you thrive in fast-paced, dynamic environments?
• Are you comfortable working with a diverse, international customer base?
• Do you embrace risk and seek unconventional solutions?

ASSUMPTION: Successful candidates will demonstrate a strong fit with RISK's company values and work style.

⚠️ Potential Challenges

• Handling a high volume of customer inquiries and maintaining a high level of service
• Adapting to a dynamic and fast-paced work environment
• Working with a diverse, international customer base and adapting to different cultural norms
• Meeting performance targets and key performance indicators (KPIs)

ASSUMPTION: Successful candidates will be able to overcome these challenges and thrive in a fast-paced, dynamic environment.

📈 Similar Roles Comparison

• This role may differ from other customer service positions in the iGaming industry, as it requires fluency in Uzbek and English
• RISK's international presence and diverse customer base may provide unique opportunities for cultural exchange and learning
• Career progression in customer service, sales, or related fields may be available within the company

ASSUMPTION: Candidates should research other customer service roles in the iGaming industry to better understand the unique aspects of this position.

📝 Sample Projects

• Developing and implementing a customer service training program for new hires
• Creating and maintaining customer service guidelines and best practices
• Analyzing customer feedback and identifying trends or areas for improvement

ASSUMPTION: These sample projects are based on typical customer service responsibilities and may vary depending on the specific needs of the company.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does RISK support the professional growth and development of its employees?
• What are the key performance indicators (KPIs) for this role, and how are they measured?
• How does RISK foster a collaborative and supportive work environment?
• What opportunities are there for career progression within the company?

ASSUMPTION: Candidates should ask thoughtful questions that demonstrate their interest in the role and the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your language skills, customer service experience, and cultural awareness
• Write a cover letter that demonstrates your fit with RISK's company values and work style
• Prepare examples of how you've handled difficult customers or resolved complex issues
• Follow up with the hiring manager one week after your interview to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.