📌 Core Information
🔹 Job Title: Outgoing Communications Operator
🔹 Company: RISK inc
🔹 Location: Taraz, Jambyl Region, Kazakhstan
🔹 Job Type: Contract
🔹 Category: Entertainment Providers
🔹 Date Posted: April 22, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site (with remote training)
🚀 Job Overview
Key aspects of this role include:
- Handling customer inquiries and providing high-level customer service
- Resolving issues by interacting with other departments
- Informing clients about available promotions
- Learning necessary information for the job
ASSUMPTION: This role requires strong communication skills and a customer-focused mindset. It is ideal for individuals who enjoy helping others and thrive in fast-paced environments.
📋 Key Responsibilities
✅ Learn all necessary information given for the job
✅ Competently handle customer inquiries and provide a high level of customer service
✅ Interact with other departments to resolve issues
✅ Inform clients about available promotions
ASSUMPTION: The role involves a significant amount of communication with customers and other departments, requiring strong interpersonal skills and the ability to multitask.
🎯 Required Qualifications
Education: Not specified (entry-level position)
Experience: Not specified (entry-level position)
Required Skills:
- Fluent spoken and written Uzbek
- Good written communication skills in English
- Empathy, stress tolerance, responsibility, and focus on development and results
- Excellent basic computer skills
- Ability to work from a personal laptop for the first 2 weeks of work during training
Preferred Skills: None specified
ASSUMPTION: Fluency in Uzbek and English is crucial for this role, as it involves communicating with customers and other departments. Basic computer skills are also essential for handling customer inquiries and using relevant software.
💰 Compensation & Benefits
Salary Range: Industry standard for entry-level customer service roles in Kazakhstan is approximately 150,000 - 250,000 KZT per month. However, the company has not provided specific salary information for this role.
Benefits:
- Professional growth and development opportunities
- Supportive and collaborative work environment
- Competitive salary and benefits package
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is an estimate based on market research for similar roles in the region. The actual salary may vary depending on the company's compensation structure and the candidate's qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: RISK inc operates in the entertainment providers industry, specializing in iGaming, sports betting, and online casino operations.
Company Size: RISK inc has 501-1,000 employees, providing a mid-sized company environment with opportunities for growth and development.
Founded: The company's founding date is not specified, but it operates in 10 countries with over 300,000 customers and 500+ employees across 20+ locations worldwide.
Company Description:
- An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets
- Operates in 10 countries, serving over 300,000 customers with 500+ professionals in 20+ locations
- Expertise in iGaming operations, digital and affiliate marketing, tech solutions, and data analytics
Company Specialties:
- Sports Betting
- Live Sports Betting
- Online Betting
- Responsible Gaming
- Lifestyle
- Technology
- Online Gambling
- iGaming
- and Sustainable Development
Company Website: https://www.risk.inc/
ASSUMPTION: RISK inc is a growing international company with a strong focus on innovation and market expansion. This provides opportunities for professional growth and development for its employees.
📊 Role Analysis
Career Level: Entry-level (0-2 years of experience)
Reporting Structure: The role reports directly to the Customer Service Manager or a similar position within the company.
Work Arrangement: The role is on-site, with remote training for the first 2 weeks of work.
Growth Opportunities:
- Progression to senior customer service roles or team leadership positions
- Expansion into other departments, such as marketing, sales, or operations
- Opportunities to work in different locations as the company continues to grow
ASSUMPTION: As an entry-level position, this role offers opportunities for professional growth and development within the company.
🌍 Location & Work Environment
Office Type: On-site (with remote training)
Office Location(s): Taraz, Kazakhstan
Geographic Context:
- Taraz is the fourth-largest city in Kazakhstan, with a population of approximately 350,000 people
- The city is located in the Jambyl Region, in the southern part of the country
- Taraz has a continental climate, with hot summers and cold winters
Work Schedule: Full-time (40 hours per week), with the possibility of shift work to accommodate customer service needs
ASSUMPTION: The work environment is likely to be fast-paced and dynamic, with a focus on customer service and issue resolution.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or video interview with the hiring manager
- Background check and onboarding
Key Assessment Areas:
- Language proficiency in Uzbek and English
- Communication skills and customer service aptitude
- Problem-solving and issue resolution abilities
- Cultural fit and alignment with company values
Application Tips:
- Highlight relevant customer service experience and language skills in your resume
- Tailor your cover letter to demonstrate your enthusiasm for customer service and willingness to learn
- Prepare examples of times when you have successfully handled difficult customers or resolved complex issues
- Research the company and its values to show your understanding of the business and cultural fit
ATS Keywords: Customer Service, Communication Skills, Uzbek, English, Issue Resolution, Empathy, Stress Tolerance, Responsibility, Development, Results
ASSUMPTION: The application process is likely to focus on language proficiency, communication skills, and customer service aptitude, as these are crucial for success in the role.
🛠️ Tools & Technologies
- Customer relationship management (CRM) software
- Communication platforms (e.g., phone, email, chat)
- Office productivity software (e.g., Microsoft Office, Google Workspace)
ASSUMPTION: The specific tools and technologies used may vary depending on the company's internal systems and processes.
👔 Cultural Fit Considerations
Company Values:
- Innovation
- Customer focus
- Collaboration
- Ownership
- Integrity
Work Style:
- Fast-paced and dynamic
- Focus on customer service and issue resolution
- Collaborative and supportive work environment
- Opportunities for professional growth and development
Self-Assessment Questions:
- Do you have strong communication skills in both Uzbek and English?
- Are you comfortable working in a fast-paced, dynamic environment?
- Do you have a customer-focused mindset and a desire to help others?
- Are you able to work independently and take ownership of your responsibilities?
ASSUMPTION: Cultural fit is crucial for success in this role, as it involves working closely with customers and other departments to resolve issues and provide high-level customer service.
⚠️ Potential Challenges
- Handling difficult or upset customers
- Resolving complex issues that may require collaboration with other departments
- Adapting to a fast-paced, dynamic work environment
- Meeting performance targets and key performance indicators (KPIs)
ASSUMPTION: These challenges can be overcome with strong communication skills, problem-solving abilities, and a customer-focused mindset.
📈 Similar Roles Comparison
- This role is similar to other customer service positions in the iGaming industry, but may have specific requirements related to language proficiency and cultural fit
- The role may differ from customer service positions in other industries in terms of the types of customers served and the issues that need to be resolved
- Career progression may involve moving into senior customer service roles, team leadership positions, or expanding into other departments within the company
ASSUMPTION: While this role shares similarities with other customer service positions, it is important to consider the specific requirements and context of the role within the iGaming industry and the company's operations.
📝 Sample Projects
- Handling customer inquiries related to promotions and bonuses
- Resolving issues related to account management and transactions
- Providing support to customers with technical difficulties or software-related issues
ASSUMPTION: These sample projects are intended to provide an idea of the types of tasks and responsibilities associated with the role. The actual projects and tasks may vary depending on the company's specific needs and priorities.
❓ Key Questions to Ask During Interview
- What are the most common customer inquiries and issues in this role?
- How does the company support employees in handling difficult or complex customer issues?
- What opportunities are there for professional growth and development within the company?
- How does the company measure and evaluate employee performance in this role?
- What is the work environment like, and how does the company support work-life balance?
ASSUMPTION: These questions are intended to help applicants better understand the role, the company, and the work environment. Applicants should tailor their questions to their specific interests and concerns.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your relevant customer service experience and language skills
- Write a cover letter demonstrating your enthusiasm for customer service and willingness to learn
- Prepare examples of times when you have successfully handled difficult customers or resolved complex issues
- Follow up with the company within 7 days of submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
