Overnight 3rd Shift Customer Service Representative

📌 Core Information

🔹 Job Title: Overnight 3rd Shift Customer Service Representative

🔹 Company: Circle K

🔹 Location: United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service in a fast-paced retail environment
• Interacting with a diverse range of customers daily
• Managing transactions and handling cash registers
• Assisting with maintaining store cleanliness and appearance

ASSUMPTION: Given the role's nature, it's assumed this position demands high levels of energy and excellent interpersonal skills to handle varied customer interactions effectively.

📋 Key Responsibilities

✅ Greet customers warmly and assist with their inquiries

✅ Operate the register and process customer payments efficiently

✅ Offer purchase suggestions to enhance customer satisfaction

✅ Participate in the store's food program

✅ Ensure high standards of store appearance are maintained

✅ Provide regular and predictable on-site attendance

ASSUMPTION: The responsibilities imply a significant focus on both customer interaction and operational maintenance within the store environment.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: Retail and customer service experience preferred

Required Skills:

• Customer care excellence
• Strong communication abilities
• Teamwork and collaboration

Preferred Skills:

• Previous sales associate or cashiering experience
• Problem-solving with quick thinking

ASSUMPTION: Although not explicitly stated, basic math skills and familiarity with point-of-sale systems are likely advantageous.

💰 Compensation & Benefits

Salary Range: Not specified. Generally, similar roles offer competitive hourly rates, often above minimum wage, especially for overnight shifts.

Benefits:

• Medical, Vision, Dental & Life Insurance
• 401K with Company Match
• Flexible Spending/Health Savings Accounts
• Short & Long Term Disability
• Tuition Reimbursement

Working Hours: Third shift primarily overnight, with flexible scheduling options

ASSUMPTION: Employees might benefit from overnight shift differentials, typical in retail sectors for 24-hour operations.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, Convenience

Company Size: 10,001+ employees; offers stability and diverse opportunities across various locations.

Founded: 1951

Company Description:

• One of the world's leading convenience and fuel retail businesses
• Operates over 14,200 stores in 26 countries
• Part of Alimentation Couche-Tard, a Canadian industry leader

Company Specialties:

• Retail
• Convenience
• Fuel, Food, and Beverage

Company Website: http://www.circlek.com/

ASSUMPTION: Circle K's large scale and international presence suggest a wealth of both horizontal and vertical mobility opportunities.

📊 Role Analysis

Career Level: Entry-level, suitable for recent graduates or individuals with basic retail experience

Reporting Structure: Typically reports to a Store Manager or Assistant Manager

Work Arrangement: Fully on-site, requiring physical presence due to the nature of customer interaction

Growth Opportunities:

• Potential to advance to supervisory roles
• Opportunities for specialized training and development
• Access to company-wide career progression programs

ASSUMPTION: Given the company's size, internal career advancement is likely supported with structured pathways.

🌍 Location & Work Environment

Office Type: Store environment characterized by a fast-paced and customer-centered atmosphere

Office Location(s): Store 4705577: 997 Brown St, Akron, Ohio 44311

Geographic Context:

• Located in a busy area, offering convenience for both customers and employees
• Part of a larger network of stores, providing robust support structures
• Access to community resources and amenities

Work Schedule: Third shift (overnight), with flexibility offered in terms of scheduling

ASSUMPTION: Work environment likely involves regular interfacing with a steady flow of customers, demanding efficient multitasking.

💼 Interview & Application Insights

Typical Process:

• Initial application via Circle K's career portal
• Phone screening to assess fit and basic qualifications
• In-person or virtual interview with management

Key Assessment Areas:

• Customer service skills
• Ability to work under pressure
• Cultural fit with the team environment

Application Tips:

• Emphasize any retail or customer service experience
• Highlight flexibility and ability to work overnight shifts
• Prepare examples demonstrating problem-solving skills

ATS Keywords: Customer Care, Teamwork, Sales, Cashiering, Fast-Paced Work

ASSUMPTION: The interview process likely values real-life scenarios where customer service skills can be demonstrated.

🛠️ Tools & Technologies

• Point-of-Sale (POS) Systems
• Inventory management software

ASSUMPTION: Given the store's setting, technology use is primarily focused on sales and transaction facilitation.

👔 Cultural Fit Considerations

Company Values:

• Customer focus
• Integrity
• Team-oriented approach

Work Style:

• Collaborative and team-oriented
• Fast-paced and adaptable
• Customer-centric with a focus on service

Self-Assessment Questions:

• Am I comfortable working night shifts?
• Do I enjoy engaging with a diverse range of customers?
• Can I maintain a positive attitude in a fast-paced setting?

ASSUMPTION: Success in the role is closely linked to alignment with the company's customer-focused values and energetic work environment.

⚠️ Potential Challenges

• Adjusting to overnight work hours
• Managing diverse customer interactions smoothly
• Handling the physical demands of long shifts
• Balancing task variety with maintaining high service standards

ASSUMPTION: The overnight nature and physical demands of the role may require specialized coping strategies for maintaining energy levels and motivation.

📈 Similar Roles Comparison

• Similar roles in other convenience chains might offer comparable pay but fewer advancement opportunities.
• Retail positions in supermarkets may not have the same flexibility in scheduling third shifts.
• Opportunities for skill development and cross-training may vary by employer size and culture.

ASSUMPTION: Circle K’s extensive network might offer broader career pathways compared to smaller retailers.

📝 Sample Projects

• Organizing promotional displays and executing store-specific marketing initiatives
• Participating in inventory audits to ensure stock accuracy
• Providing training to new hires as part of teamwork responsibilities

ASSUMPTION: These projects are assumed typical of roles with diverse tasking and multitasking in retail environments.

❓ Key Questions to Ask During Interview

• What are the expectations regarding teamwork and collaboration on this shift?
• How is success measured for this role?
• What opportunities exist for advancing within the company?
• How does Circle K support employees in maintaining energy levels during overnight shifts?
• What is the company's approach to training and development?

ASSUMPTION: Asking these questions may illustrate a proactive attitude towards career development and job performance.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Be prepared to discuss your availability for overnight shifts during the interview
• Follow up with the HR representative for any updates on your application status

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.