Part-Time Client Service Coordinator - 000275

📌 Core Information

🔹 Job Title: Part-Time Client Service Coordinator - 000275

🔹 Company: Banfield Pet Hospital

🔹 Location: United States

🔹 Job Type: On-site

🔹 Category: Not Specified

🔹 Date Posted: March 29, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving the flow of clients and pets through the hospital efficiently
• Maximizing veterinary team productivity
• Ensuring excellent communication with clients and staff
• Coordinating client and pet care in a welcoming manner

ASSUMPTION: The role is centered around enhancing client experience and operational efficiency within the veterinary setting, assuming client interaction and satisfaction are key metrics of success.

📋 Key Responsibilities

✅ Live and exemplify the Five Principles of Mars, Inc. within self and team.

✅ Actively recruit new clients by promoting hospital services.

✅ Maximize the number of pets seen by the hospital team.

✅ Provide professional, efficient, and exceptional service at all times.

✅ Educate clients about Optimum Wellness Plans, preventative care, and pet health needs.

✅ Manage client documentation and ensure proper identification for pets.

✅ Handle client communications regarding appointment scheduling and invoicing.

✅ Maintain accurate financial balances and perform administrative tasks as needed.

✅ Perform other duties as assigned by the hospital management.

ASSUMPTION: Responsibilities reflect a balance of administrative tasks, client interactions, and operational management to ensure a seamless hospital experience.

🎯 Required Qualifications

Education: High School Diploma or equivalent preferred.

Experience: At least one year of related experience with a preference for customer service background.

Required Skills:

• Leadership and client focus
• Time management and organizational skills
• Strong communication and client service abilities

Preferred Skills:

• Medical background or training in medical terminology
• Experience in veterinary settings

ASSUMPTION: The role emphasizes practical skills in managing client relations and operations, with an added advantage for those with medical knowledge.

💰 Compensation & Benefits

Salary Range: Not specified; typical compensation in veterinary support roles can vary depending on location and experience.

Benefits:

• Potential access to wellness plans for pets
• Opportunities for professional development through role exposure
• Employee support initiatives such as flexible scheduling and internal career advancement

Working Hours: Approximately 20 hours per week, with expectations for flexibility in shifts, including weekends and evenings.

ASSUMPTION: The role may offer flexible scheduling benefits but requires commitment during peak veterinary operation hours, including weekends.

📌 Applicant Insights

🔍 Company Context

Industry: Veterinary Services, focusing on preventative care and pet health.

Company Size: 10,001+ employees, indicating expansive operations and potential for network support and growth.

Founded: 1955 in Portland, Oregon, with a rich history and commitment to veterinary care improvement.

Company Description:

• Leader in preventive veterinary care with over 1,000 locations
• Significant impact with over three million annual pet visits
• Innovative wellness efforts through Optimum Wellness Plans®

Company Specialties:

• Veterinary Medicine
• Pet healthcare and wellness
• Veterinary research and small animal healthcare

Company Website: https://banfield.com

ASSUMPTION: The company's size and industry position suggest a focus on professional growth opportunities and potential for extensive learning experiences within the veterinary field.

📊 Role Analysis

Career Level: Entry-level with opportunities for advancement within the company.

Reporting Structure: Likely reports to hospital management or lead veterinary staff.

Work Arrangement: On-site interaction with clients and team members, crucial for role effectiveness.

Growth Opportunities:

• Exposure to veterinary operations
• Networking within a large, diverse team
• Access to professional development programs

ASSUMPTION: The job provides a foundational experience in client service coordination with potential pathways to advanced roles within the hospital's ecosystem.

🌍 Location & Work Environment

Office Type: Veterinary hospital setting with dynamic client interactions.

Office Location(s): National presence with over 1,000 hospitals, specific posting location not detailed.

Geographic Context:

• Presence in 42 states indicates wide regional exposure
• Centralized in Vancouver, WA, with strong corporate support
• Access to diverse markets in Washington D.C., Puerto Rico, and Mexico

Work Schedule: Requires availability for standard shifts and flexible overtime to meet client and hospital needs.

ASSUMPTION: The role requires adaptability to regional demands and hospital peak times, emphasizing a client-focused and flexible work schedule.

💼 Interview & Application Insights

Typical Process:

• Initial application through internal or external career portals
• Screening and vetting through pre-interview questionnaires
• Interviews with management focusing on experience and core skills

Key Assessment Areas:

• Communication and customer service excellence
• Ability to handle multiple tasks and situations effectively
• Understanding of veterinary care needs and client education

Application Tips:

• Highlight any veterinary or client service experience
• Emphasize skills in communication and problem-solving
• Showcase flexibility in work schedules and client interactions

ATS Keywords: Veterinary care, Client service, Communication skills, Customer focus, Multi-tasking

ASSUMPTION: Application insights are geared towards ensuring candidates can clearly demonstrate relevant skills and adaptability to the veterinary care environment.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, Outlook)
• Hospital management software systems
• Client interaction platforms

ASSUMPTION: Familiarity with standard office and customer relation technologies is essential for effective job performance.

👔 Cultural Fit Considerations

Company Values:

• Commitment to the Mars Five Principles: Quality, Responsibility, Mutuality, Efficiency, Freedom
• Focus on teamwork and shared success
• Pride in delivering exceptional client service

Work Style:

• Collaborative and client-focused
• Detail-oriented with a proactive approach to problem-solving
• Ability to thrive under pressure and manage demands efficiently

Self-Assessment Questions:

• Can I effectively manage client interactions in a busy environment?
• Am I adaptable to working shifts that include weekends and evenings?
• Do I share Banfield's commitment to high-quality pet care?

ASSUMPTION: The cultural fit emphasizes alignment with the company's core values and a shared commitment to excel in client service and veterinary care.

⚠️ Potential Challenges

• High-paced work environment with potential stress factors
• Requirement for flexible schedules
• High exposure to diverse client needs and veterinary responsibilities
• Navigating the balance between administration and direct client service

ASSUMPTION: Challenges revolve around maintaining efficiency and quality service amid high demand and operational complexities.

📈 Similar Roles Comparison

• Comparison with other veterinary technical support roles
• Assessment of client service roles in different healthcare settings
• Analysis of administrative functions beyond direct pet care

ASSUMPTION: The position may often correlate with other healthcare support roles, offering unique insights into client management within veterinary practices.

📝 Sample Projects

• Implementing a client retention strategy
• Developing a workflow for enhanced service delivery
• Organizing community outreach programs focusing on pet wellness education

ASSUMPTION: Candidates may participate in projects aimed at improving client services or wellness plan promotions within the hospital setting.

❓ Key Questions to Ask During Interview

• What are the main challenges faced by client service coordinators here?
• How does Banfield support professional development in this role?
• What are the expectations for managing high client volumes during peak times?
• Can you describe the typical career progression for a Client Service Coordinator at Banfield?
• What initiatives does Banfield take to ensure great client and pet experiences?

ASSUMPTION: Key questions focus on understanding the role's dynamics, company support systems, and the overall work environment to gauge suitability and growth alignment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through Banfield's Career Page
• Ensure your resume highlights relevant experience and skills
• Prepare for potential screening calls by reviewing common interview questions
• Be proactive in following up on submitted applications if warranted
• Stay informed about Banfield's values and recent developments to tailor your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.