Part Time Client Service Coordinator

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📌 Core Information

🔹 Job Title: Part Time Client Service Coordinator

🔹 Company: Banfield Pet Hospital

🔹 Location: United States

🔹 Job Type: On-site

🔹 Category: Not specified

🔹 Date Posted: Tue Apr 01 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

🔹 Experience Level: 0-2

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving the flow of clients and pets through the hospital
• Maximizing productivity of the veterinary medical team
• Ensuring exceptional communication with clients
• Striving to retain clients and encourage referrals

ASSUMPTION: The role focuses significantly on client interaction and hospital flow management, implying strong customer service skills are essential.

📋 Key Responsibilities

✅ Live and exemplify the Five Principles of Mars, Inc.

✅ Actively recruit new clients and maximize hospital productivity

✅ Provide professional, efficient, and exceptional service to clients and pets

✅ Educate clients about Optimum Wellness Plans and pet health needs

✅ Assist with documentation and scheduling appointments

✅ Manage financial transactions and administrative tasks

ASSUMPTION: Responsibilities imply a need for high organizational skills and ability to multitask in a fast-paced environment.

🎯 Required Qualifications

Education: High School Diploma or equivalent preferred

Experience: At least one year of related experience required, preferably in customer service

Required Skills:

• Customer Focus
• Communication Skills
• Client Service Skills
• Time Management
• Problem Solving Skills

Preferred Skills:

• Medical background with terminology training
• Experience in veterinary or healthcare environment

ASSUMPTION: Skills required indicate a strong emphasis on client engagement and operational efficiency.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Diverse work environment
• Opportunities for career advancement
• Comprehensive wellness programs

Working Hours: 40 hours per week, includes weekends and evenings

ASSUMPTION: Benefits reflect the company's commitment to employee wellbeing and professional development.

📌 Applicant Insights

🔍 Company Context

Industry: Veterinary Services

Company Size: 10,001+ employees, indicative of stability and a wide network

Founded: 1955

Company Description:

• Pioneer in preventive veterinary care
• Operates over 1,000 veterinary hospitals
• Part of the Mars Veterinary Health family

Company Specialties:

• Veterinary Medicine
• Pet healthcare
• Wellness Programs

Company Website: https://banfield.com

ASSUMPTION: As part of a larger conglomerate, Banfield offers a robust structure for career growth.

📊 Role Analysis

Career Level: Entry-level to early career

Reporting Structure: Likely reports to the hospital manager or team lead

Work Arrangement: Primarily on-site

Growth Opportunities:

• Potential to move into supervisory roles
• Access to training and development
• Cross-departmental career pathways

ASSUMPTION: Entry-level role with avenues for advancement, especially in operations or client management.

🌍 Location & Work Environment

Office Type: Hospital environment

Office Location(s): Various locations across the United States

Geographic Context:

• Diverse client base
• Strong community presence in served areas
• Strategic locations in urban and suburban settings

Work Schedule: Possibly variable, requiring flexibility

ASSUMPTION: The work setting is dynamic due to the variety of cases and client interactions.

💼 Interview & Application Insights

Typical Process:

• Application submission through the company careers site
• Initial phone screening
• In-person or virtual interview

Key Assessment Areas:

• Customer service aptitude
• Adaptability to work pace
• Problem-solving in dynamic environments

Application Tips:

• Highlight relevant customer service experience
• Showcase ability to manage multiple tasks efficiently
• Emphasize interest in veterinary services

ATS Keywords: Client Service, Communication, Veterinary, Healthcare, Teamwork

ASSUMPTION: The selection process values practical experience and personal initiative.

🛠️ Tools & Technologies

• Computerized scheduling systems
• Microsoft Office Suite
• Point of Sale (POS) systems

ASSUMPTION: Familiarity with basic office technology is expected for efficiency in operations.

👔 Cultural Fit Considerations

Company Values:

• Quality
• Responsibility
• Mutuality
• Efficiency
• Freedom

Work Style:

• Collaborative team player
• Proactive and driven by client satisfaction
• Flexible and adaptive to change

Self-Assessment Questions:

• Do I thrive in client-facing roles?
• Am I comfortable working in a fast-paced hospital environment?
• Do I have a passion for animal care and customer satisfaction?

ASSUMPTION: A candidate well-aligned with company values and work environment will excel.

⚠️ Potential Challenges

• Managing high volume of clients effectively
• Balancing multiple administrative tasks along with client service
• Maintaining quick and accurate data entry
• Handling stressful situations calmly

ASSUMPTION: Challenges indicate a need for strong organizational skills and resilience.

📈 Similar Roles Comparison

• Front Desk Coordinator in healthcare
• Customer Service Representative in busy service settings
• Veterinary Technician with a focus on customer interaction

ASSUMPTION: Roles requiring similar skill sets can provide meaningful context for career shifts.

📝 Sample Projects

• Client satisfaction improvement initiatives
• Workflow optimization projects
• Community outreach during wellness fairs

ASSUMPTION: Sample projects highlight the potential for operational enhancements and client engagement strategies.

❓ Key Questions to Ask During Interview

• What are the most critical tasks for a Client Service Coordinator?
• How is performance evaluated in this role?
• What opportunities are there for professional development?
• Could you describe a typical day in the hospital?
• What is the team's dynamic like at this location?

ASSUMPTION: Key questions are designed to provide deeper insight into job expectations and environment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Review all application requirements before submission
• Prepare a resume highlighting relevant experience
• Write a cover letter tailored to the veterinary industry
• Be ready for a potential phone screen within a week

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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