📌 Core Information
🔹 Job Title: Partner Growth & Agility Associate, Japanese Language
🔹 Company: Expedia Group
🔹 Location: Petaling Jaya, Selangor, Malaysia
🔹 Job Type: Full-Time
🔹 Category: Travel & Hospitality
🔹 Date Posted: April 9, 2025
🔹 Experience Level: Entry to Mid-Level (0-3 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Optimizing rate and availability competitiveness on the Expedia platform to increase customer conversion
- Securing additional lodging rates and availability information over high demand and compression periods
- Collaborating with account management teams to ensure competitive conditions across high-demand markets
- Educating hotel partners on self-service features to make them independent in managing core aspects of the marketplace
- Re-establishing core fundamentals to re-engage with dormant hotel partners
ASSUMPTION: This role requires a strong focus on customer conversion and partner engagement, with a significant portion of the work involving phone-based communication with hotel partners.
📋 Key Responsibilities
✅ Optimize rate and availability competitiveness on the Expedia platform to increase customer conversion
✅ Secure additional lodging rates and availability information over high demand and compression periods
✅ Coordinate with other account management teams to secure an aligned and effective level of competitiveness across high-demand Asia Pacific markets
✅ Educate hotel partners on the self-service features available on Expedia Partner Central to make them independent in managing all the core aspects of our marketplace
✅ Re-establish core fundamentals to re-engage with dormant hotel partners
✅ Shop Expedia sites as a traveler would to identify issues that may not have been identified by automated shopping tools and help identify additional root causes of uncompetitiveness
ASSUMPTION: This role requires strong communication, listening, and influencing skills to effectively work with hotel partners and coordinate with other account management teams.
🎯 Required Qualifications
Education: Bachelor's Degree in a related field or equivalent professional experience
Experience: 1-3 years of experience in hotel sales/revenue management, account management, inside sales, or business development preferred
Required Skills:
- Native proficiency in Japanese
- Business-level proficiency in English
- Strong communication and listening skills
- Ability to handle objections, secure commitments, and be resilient
- Hungry, determined, motivated, and results-focused
- Organization and time management skills, rigor, attention to details
- Proven follow-up/persistence when facing challenging situations
- Ability to multi-task effectively and change gears quickly without skipping a beat
- Ability to perform under pressure and think on your feet in a fast-paced environment
Preferred Skills:
- Experience with hotel sales/revenue management, account management, inside sales, or business development
- Data analysis skills
- Familiarity with the Expedia platform and Partner Central
ASSUMPTION: While not explicitly stated, experience in the hospitality industry or familiarity with hotel sales/revenue management processes would be beneficial for this role.
💰 Compensation & Benefits
Salary Range: Based on industry standards for entry to mid-level roles in the travel and hospitality sector in Malaysia, the estimated salary range for this position is MYR 5,000 - 7,000 per month.
Benefits:
- Travel perks
- Generous time-off
- Parental leave
- Flexible work model
- Career development resources
Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 6:00 PM local time, with flexibility to work overtime as needed
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications. The benefits listed are based on the company's career website and may be subject to change.
📌 Applicant Insights
🔍 Company Context
Industry: Expedia Group operates in the online travel and technology sector, powering global travel for everyone, everywhere.
Company Size: With over 22,000 employees worldwide, Expedia Group is a large corporation with a global presence.
Founded: Expedia Group was founded in 1996 and has since grown to become a leading online travel company.
Company Description:
- Expedia Group brands power global travel for everyone, everywhere
- They design cutting-edge tech to make travel smoother and more memorable
- Expedia Group fosters an open culture where everyone belongs, differences are celebrated, and when one of us wins, we all win
Company Specialties:
- Travel technology
- Online travel booking
- Hotel and accommodation management
- Data-driven analysis
- Global partnerships
Company Website: careers.expediagroup.com
ASSUMPTION: Expedia Group is a well-established company in the online travel industry, with a strong global presence and a reputation for fostering an inclusive work environment.
📊 Role Analysis
Career Level: This role is an entry to mid-level position within the Partner Growth & Agility team, with opportunities for growth and development within the organization.
Reporting Structure: The Partner Growth & Agility Associate will report directly to the Competitiveness Agility Team Manager and work closely with other account management teams.
Work Arrangement: This is an on-site role based in Petaling Jaya, Malaysia, with the possibility of hybrid or remote work arrangements depending on the company's policies and the candidate's needs.
Growth Opportunities:
- Progression within the Partner Growth & Agility team or other departments within Expedia Group
- Developing expertise in hotel sales, revenue management, or account management
- Expanding language skills and working with international partners
ASSUMPTION: This role offers opportunities for career growth and development within the organization, with a focus on building expertise in hotel sales, revenue management, or account management.
🌍 Location & Work Environment
Office Type: Expedia Group's Petaling Jaya office is a modern, collaborative workspace designed to foster innovation and creativity.
Office Location(s): 1111 Expedia Group Way W., Seattle, WA 98119, US (Global Headquarters); DLF City Phase 1 Road, Gurgaon, Haryana 122002, IN (Asia Pacific Regional Office)
Geographic Context:
- Petaling Jaya is a major city in the Klang Valley region of Malaysia, with a vibrant business environment and a diverse cultural scene
- The office is located near shopping centers, restaurants, and public transportation, making it easily accessible
- Malaysia offers a tropical climate, with warm weather year-round, and a multicultural society
Work Schedule: The standard work schedule is Monday to Friday, 9:00 AM to 6:00 PM local time, with flexibility to work overtime as needed
ASSUMPTION: The work environment at Expedia Group's Petaling Jaya office is collaborative and innovative, with a focus on driving growth and success for the company and its partners.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening with the hiring manager
- In-depth phone or video interview with the team
- Final interview with the regional manager
- Background check and onboarding
Key Assessment Areas:
- Language proficiency in Japanese and English
- Communication and listening skills
- Problem-solving abilities
- Cultural fit with Expedia Group's values and work environment
Application Tips:
- Highlight relevant experience in hotel sales, revenue management, account management, inside sales, or business development
- Demonstrate strong communication and listening skills in your resume and cover letter
- Prepare examples of how you have handled objections, secured commitments, and been resilient in previous roles
- Research Expedia Group's company culture and values to show your fit with the organization
ATS Keywords: Japanese Language Proficiency, Business English Proficiency, Hotel Sales, Revenue Management, Account Management, Inside Sales, Business Development, Data Analysis, Communication Skills, Listening Skills, Relationship Building, Time Management, Attention to Detail, Multi-tasking, Problem Solving, Resilience
ASSUMPTION: The application process for this role is likely to be competitive, with a focus on language proficiency, communication skills, and cultural fit with Expedia Group's values.
🛠️ Tools & Technologies
- Expedia Partner Central (self-service platform for partners)
- CRM software (e.g., Salesforce, Zoho CRM)
- Communication and collaboration tools (e.g., Microsoft Teams, Slack)
- Data analysis tools (e.g., Excel, Google Analytics)
ASSUMPTION: The tools and technologies used in this role are standard for the travel and hospitality industry, with a focus on data-driven decision-making and effective communication with partners.
👔 Cultural Fit Considerations
Company Values:
- We are a force for good
- We believe in the power of travel to open minds, build connections, and bridge divides
- We are committed to creating an inclusive work environment where everyone belongs
Work Style:
- Collaborative and team-oriented
- Data-driven and innovative
- Focused on driving growth and success for the company and its partners
Self-Assessment Questions:
- How do you align with Expedia Group's value of being a force for good in the travel industry?
- How comfortable are you working in a fast-paced, dynamic work environment with a focus on driving growth and success?
- How do you approach building and maintaining strong relationships with partners, even in the face of challenges or objections?
ASSUMPTION: Expedia Group values candidates who are passionate about the power of travel to open minds, build connections, and bridge divides, and who are committed to driving growth and success for the company and its partners.
⚠️ Potential Challenges
- Managing a high volume of phone-based communication with hotel partners
- Balancing the needs of hotel partners with the demands of the Expedia platform and its customers
- Working in a fast-paced, dynamic environment with a focus on driving growth and success
- Adapting to changes in the travel industry and market demands
ASSUMPTION: This role presents unique challenges related to managing a high volume of phone-based communication, balancing partner needs with platform demands, and adapting to a fast-paced, dynamic work environment.
📈 Similar Roles Comparison
- This role is similar to Account Executive or Business Development Representative positions in the travel and hospitality industry, with a focus on driving growth and success for the company and its partners
- Unlike other roles in the industry, this position requires native proficiency in Japanese and business-level proficiency in English
- Career progression in this role may lead to opportunities in hotel sales, revenue management, or account management, with a focus on driving growth and success for the company and its partners
ASSUMPTION: This role is similar to other account executive or business development representative positions in the travel and hospitality industry, with a unique focus on language proficiency and driving growth and success for the company and its partners.
📝 Sample Projects
- Developing and implementing a targeted outreach campaign to re-engage dormant hotel partners
- Analyzing market trends and customer demand to optimize hotel partner rates and availability on the Expedia platform
- Collaborating with other account management teams to ensure competitive conditions across high-demand markets
ASSUMPTION: These sample projects are designed to give candidates an idea of the types of initiatives they may work on in this role, with a focus on driving growth and success for the company and its partners.
❓ Key Questions to Ask During Interview
- How does the Competitiveness Agility Team collaborate with other account management teams to ensure competitive conditions across high-demand markets?
- What opportunities are there for growth and development within the Partner Growth & Agility team or other departments within Expedia Group?
- How does Expedia Group support its employees in balancing work-life integration in a fast-paced, dynamic work environment?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Expedia Group measure the success of its hotel partners and the Partner Growth & Agility team?
ASSUMPTION: These key questions are designed to help candidates better understand the role, the team, and the company, and to demonstrate their interest in and fit for the position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Expedia Group careers website
- Customize your resume to highlight relevant experience in hotel sales, revenue management, account management, inside sales, or business development
- Write a cover letter demonstrating your communication and listening skills, and your fit with Expedia Group's values and work environment
- Prepare examples of how you have handled objections, secured commitments, and been resilient in previous roles
- Follow up with the hiring manager one week after submission to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
