Partner Growth Manager - Retail

📌 Core Information

🔹 Job Title: Partner Growth Manager - Retail

🔹 Company: Lightspeed Commerce

🔹 Location: Montreal, Quebec, Canada

🔹 Job Type: Full-time

🔹 Category: Retail, Software Sales

🔹 Date Posted: April 9, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid (3 days/week in office)

🚀 Job Overview

Key aspects of this role include:

• Developing and growing profitable relationships with referral and reseller partners
• Driving new customer acquisition through existing partner engagement
• Managing and maintaining sales pipeline to achieve assigned territory quotas
• Providing regular pipeline reporting and forecasts
• Collaborating with internal teams to execute on industry and region goals

ASSUMPTION: This role requires a balance of sales, partnership management, and collaboration skills. Successful candidates will have experience in B2B sales, channel management, or a related field.

📋 Key Responsibilities

✅ Actively engage with existing partners to bring in new customers to Lightspeed

✅ Develop, manage, and maintain the pipeline to achieve assigned territories sales quotas

✅ Provide monthly, quarterly, and yearly pipeline reporting and forecasts from channel partners in the territory

✅ Execute MBR, QBR, and ABR with partners

✅ Ensure high-quality two-way communication between channel partners and Lightspeed

✅ Lead one-on-one screen-sharing presentations as required

✅ Ensure market-leading support is provided, including access to training, marketing, and technical resources as required

✅ Assist in acquiring Ideal Partner Profiles by sharing quality feedback and market insights

✅ Work hand-in-hand with Sales Development and Account Executive teams to execute on industry and region goals

ASSUMPTION: This role involves a high level of communication, negotiation, and sales skills. Candidates should be comfortable working in a fast-paced, high-energy inside sales environment.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field

Experience: 3-5 years of partnerships/B2B/channel experience (software sales experience preferred)

Required Skills:

• Excellent English oral and written communication skills, group presentation skills
• Ability to develop comprehensive referral partner seller growth strategies
• Great understanding of the partnership landscape, but always keeping in mind the needs of customers and the market
• Excellent negotiating skills and experience in generating sales forecasts
• Ability to thrive in a fast-moving environment and maintain a strong positive attitude

Preferred Skills:

• Experience with CRM software (e.g., Salesforce, HubSpot)
• Familiarity with the retail industry

ASSUMPTION: Candidates with experience in software sales, channel management, or a related field are strongly encouraged to apply. Familiarity with the retail industry is a plus but not required.

💰 Compensation & Benefits

Salary Range: CAD 80,000 - 120,000 per year (based on industry standards for the role, experience level, and location)

Benefits:

• Unlimited paid time off policy
• Flexible working policy (3 days/week in office)
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• LinkedIn Learning

Working Hours: Full-time, 40 hours per week

ASSUMPTION: The provided salary range is an estimate based on industry standards for the role, experience level, and location. Actual compensation may vary based on qualifications and company policy.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, Retail Technology

Company Size: 1,001-5,000 employees (Large enterprise with a dynamic, fast-paced work environment)

Founded: 2005 (Headquarters in Montreal, Quebec)

Company Description:

• Lightspeed is a cloud-based commerce platform that helps merchants innovate to simplify, scale, and provide exceptional customer experiences
• The platform unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financing, and connection to supplier networks
• Lightspeed serves retail, hospitality, and golf businesses in over 100 countries and is dual-listed on the New York Stock Exchange and Toronto Stock Exchange

Company Specialties:

• Point of Sale (POS)
• Retail
• Software
• iPad POS
• eCommerce
• Multi-Store
• Multi-Store Pro
• Cloud POS
• Lightspeed Retail
• Lightspeed Restaurant
• Omnichannel
• Loyalty
• Delivery
• Payments
• ePOS
• Restaurant software
• Retail software

Company Website: Lightspeed Commerce

ASSUMPTION: Lightspeed is a well-established company in the retail technology industry, with a strong focus on innovation and customer experience. The company's large size and global presence offer ample opportunities for career growth and development.

📊 Role Analysis

Career Level: Mid-level (3-5 years of experience required)

Reporting Structure: Reports directly to the Director, Partner Growth

Work Arrangement: Hybrid (3 days/week in office)

Growth Opportunities:

• Potential career progression to Senior Partner Manager or similar roles
• Opportunities to work with diverse teams and gain exposure to various aspects of the business
• Chance to contribute to the growth and success of a dynamic, fast-paced company

ASSUMPTION: This role offers a unique opportunity to work at the intersection of sales, partnerships, and customer success. Successful candidates can expect to gain valuable experience and contribute to the company's continued growth and success.

🌍 Location & Work Environment

Office Type: Modern, collaborative office space

Office Location(s): 700 St-Antoine Est, 300, Montreal, Quebec H2Y 1A6, CA

Geographic Context:

• Montreal is a vibrant, multicultural city with a thriving tech industry
• The office is located in the downtown core, with easy access to public transportation
• The city offers a high quality of life, with numerous cultural attractions, restaurants, and outdoor activities

Work Schedule: Full-time, 40 hours per week (Hybrid: 3 days/week in office)

ASSUMPTION: The hybrid work arrangement offers a balance between in-office collaboration and remote flexibility. Montreal's vibrant tech industry and high quality of life make it an attractive location for professionals.

💼 Interview & Application Insights

Typical Process:

• Phone or video screening
• Behavioral and situational interview with the hiring manager
• Final interview with the team or other stakeholders
• Background check and offer extension

Key Assessment Areas:

• Sales and negotiation skills
• Partnership management experience
• Industry knowledge and market awareness
• Communication and presentation skills
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Prepare examples of successful partnership management strategies and sales achievements
• Research Lightspeed's products, services, and competition to demonstrate your industry knowledge
• Follow up with the hiring manager after your interview to express your interest in the role

ATS Keywords: Partner Management, B2B Sales, Channel Experience, Negotiating Skills, Sales Forecasting, Communication Skills, Presentation Skills, Referral Partner Strategies, Team Collaboration, Training, Motivation, Relationship Building, Fast-Paced Environment, Positive Attitude

ASSUMPTION: The interview process will focus on assessing the candidate's sales, partnership management, and communication skills, as well as their cultural fit with the company. Demonstrating relevant experience and industry knowledge will be crucial for success.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, HubSpot)
• Microsoft Office Suite
• Google Workspace
• Video conferencing tools (e.g., Zoom, Google Meet)

ASSUMPTION: Familiarity with CRM software and video conferencing tools is essential for success in this role. Proficiency in Microsoft Office Suite and Google Workspace is also beneficial.

👔 Cultural Fit Considerations

Company Values:

• Customer-focused
• Innovative
• Collaborative
• Accountable
• Inclusive

Work Style:

• Fast-paced and dynamic
• Collaborative and team-oriented
• Results-driven and goal-oriented
• Adaptable and open to change
• Customer-centric and focused on delivering exceptional experiences

Self-Assessment Questions:

• Do you thrive in a fast-paced, high-energy sales environment?
• Are you comfortable working in a hybrid setting, balancing in-office collaboration and remote flexibility?
• Do you have experience managing and growing partnerships with referral and reseller partners?
• Are you comfortable working with a diverse team and contributing to a dynamic, growing company?
• Do you share Lightspeed's commitment to innovation, customer focus, and collaboration?

ASSUMPTION: Lightspeed values candidates who are adaptable, collaborative, and customer-focused. Successful candidates will be comfortable working in a fast-paced, dynamic environment and share the company's commitment to innovation and customer experience.

⚠️ Potential Challenges

• Managing a large portfolio of partners and maintaining strong relationships
• Balancing sales targets and customer success in a fast-paced environment
• Adapting to changes in the market and partner landscape
• Working with a diverse team across multiple time zones and locations

ASSUMPTION: This role presents unique challenges and opportunities for growth. Successful candidates will be adaptable, resilient, and comfortable working in a dynamic, fast-paced environment.

📈 Similar Roles Comparison

• Partner Manager (Retail) vs. Partner Manager (Technology)
• Retail-focused role may require more industry-specific knowledge and customer-facing responsibilities
• Technology-focused role may involve more technical product knowledge and integration with other software solutions
• Partner Manager vs. Channel Sales Manager
• Partner Manager focuses on growing and managing partner relationships, while Channel Sales Manager may have a broader scope, including direct sales and account management
• Both roles require strong sales, negotiation, and communication skills but may differ in their focus and responsibilities
• Career Path: Partner Manager to Senior Partner Manager or Director of Partner Growth
• Successful Partner Managers may progress to senior roles, overseeing a team of partner managers and driving strategic partnerships
• Alternatively, they may transition into other leadership roles, such as Director of Sales or Chief Revenue Officer

ASSUMPTION: This role is similar to other partner management positions but may have unique aspects specific to the retail industry and Lightspeed's products and services. Understanding the differences and similarities between related roles can help candidates tailor their application and prepare for the interview process.

📝 Sample Projects

• Developing and executing a go-to-market strategy for a new retail-focused product or service
• Expanding an existing partner program to include new regions or verticals
• Managing a partner-driven event or conference, driving attendance and engagement
• Creating and delivering partner training or onboarding materials to ensure successful product adoption and customer satisfaction

ASSUMPTION: These sample projects illustrate the diverse responsibilities and opportunities available to a successful Partner Growth Manager at Lightspeed. Candidates should be prepared to discuss their relevant experience and how they would approach these types of projects.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 30-60-90 days?
• How does Lightspeed support the growth and development of its partner managers?
• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does Lightspeed measure the success of its partner managers, and what are the key performance indicators (KPIs) for this role?
• What opportunities are there for career growth and progression within the partner growth team or the broader organization?
• How does Lightspeed foster a culture of innovation and customer focus, and what role does this play in the success of the partner growth team?

ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in the role and helps you better understand the company's culture, priorities, and expectations. Tailoring your questions to the specific aspects of the role and company can also help you stand out as a strong candidate.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Prepare examples of successful partnership management strategies and sales achievements
• Research Lightspeed's products, services, and competition to demonstrate your industry knowledge
• Follow up with the hiring manager after your interview to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.