📌 Core Information
🔹 Job Title: Partner Success Lead, Care Partnerships
🔹 Company: Headway
🔹 Location: Remote (United States)
🔹 Job Type: Full-time
🔹 Category: Healthcare, Mental Health
🔹 Date Posted: July 17, 2025
🔹 Experience Level: 7+ years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Supporting and growing care partnerships across the US
- Managing executive steering committees and serving as the face of Headway
- Building and growing relationships with care partners' teams and leadership
- Leveraging data to generate insights and identify new partnership growth opportunities
- Collaborating with cross-functional internal stakeholders to inform product and operations strategy
ASSUMPTION: This role requires a strong background in healthcare, preferably in Customer Success or Strategic Customer-facing roles, to effectively manage and grow care partnerships.
📋 Key Responsibilities
✅ Be responsible for the happiness of our care partners
✅ Manage executive steering committees and serve as the face of Headway
✅ Build and grow relationships with care partners’ teams and leadership
✅ Leverage data to generate insights and identify new opportunities for partnership growth
✅ Collaborate with cross-functional, internal stakeholders to deliver insights and inform product and operations strategy
ASSUMPTION: Success in this role will require strong relationship-building skills, operational excellence, and the ability to thrive in ambiguity.
🎯 Required Qualifications
Education: Bachelor's degree in a related field (e.g., Health Administration, Business, or a relevant discipline)
Experience: 7+ years of experience in the healthcare space, preferably in Customer Success or Strategic Customer-facing roles
Required Skills:
- Deep exposure to health system or provider group models and economics
- Relationship-building skills
- Operational excellence
- Data analysis skills
- Collaboration skills
- Problem-solving skills
Preferred Skills:
- Experience working with mental health providers
- Familiarity with insurance models in healthcare
ASSUMPTION: While not explicitly stated, a Master's degree in a relevant field or equivalent experience may be beneficial for this role.
💰 Compensation & Benefits
Salary Range: $101,320 - $149,000 per year (based on experience and location)
Benefits:
- Equity Compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave for eligible employees
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays each year
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and professional development
Working Hours: Full-time, with flexible hours and the option to work from home
ASSUMPTION: The salary range provided is based on the information given in the job listing and is subject to change based on the candidate's experience and location.
📌 Applicant Insights
🔍 Company Context
Industry: Mental Health Care
Company Size: 501-1,000 employees (as of 2025)
Founded: 2019
Company Description:
- Headway is building a new mental healthcare system that everyone can access
- They make it easy for therapists to accept insurance and scale their practice
- Headway has raised over $325 million in funding from a16z, Accel, GV, Spark Capital, Thrive Capital, Forerunner Ventures, and Health Care Service Corporation
Company Specialties:
- Mental Health Care
- Healthcare Technology
- Insurance and Accessibility
Company Website: headway.co
ASSUMPTION: Headway's mission and focus on accessibility make it an attractive option for candidates passionate about mental health care.
📊 Role Analysis
Career Level: Mid-level to Senior, depending on experience
Reporting Structure: This role reports directly to the Head of Care Partnerships
Work Arrangement: Remote OK, with the option to work from offices in New York City, San Francisco, and Seattle
Growth Opportunities:
- Potential to grow within the Care Partnerships team or explore other opportunities within Headway
- Chance to make a significant impact on the company's mission and expansion
ASSUMPTION: This role offers ample opportunities for growth and development within the company.
🌍 Location & Work Environment
Office Type: Remote-first, with physical offices in New York City, San Francisco, and Seattle
Office Location(s): New York, San Francisco, and Seattle
Geographic Context:
- Headway's remote work policy allows for flexibility and work-life balance
- The company's physical offices are located in major cities with vibrant tech scenes
- Headway's focus on mental health care may provide opportunities to work on meaningful projects
Work Schedule: Full-time, with flexible hours and the option to work from home
ASSUMPTION: The remote work policy and flexible hours make this role an attractive option for candidates seeking work-life balance.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call with a recruiter
- Technical or case study assessment (if applicable)
- Interview with the hiring manager
- Final interview with the Head of Care Partnerships
Key Assessment Areas:
- Healthcare industry knowledge
- Relationship-building skills
- Data analysis and problem-solving skills
- Cultural fit and alignment with Headway's mission
Application Tips:
- Highlight relevant healthcare experience and achievements
- Tailor your resume and cover letter to emphasize skills and experiences related to the role
- Prepare for behavioral and situational interview questions focused on relationship-building, data analysis, and problem-solving
ATS Keywords: Customer Success, Strategic Customer-facing Roles, Relationship Building, Operational Excellence, Data Analysis, Collaboration, Healthcare Economics, Problem Solving
ASSUMPTION: Headway's interview process is designed to assess candidates' skills and cultural fit, with a focus on their ability to succeed in the role and contribute to the company's mission.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Data analysis tools (e.g., Excel, Google Sheets, Tableau)
- Project management tools (e.g., Asana, Trello)
- Communication and collaboration tools (e.g., Slack, Google Workspace)
ASSUMPTION: The specific tools and technologies used may vary depending on the candidate's role and responsibilities.
👔 Cultural Fit Considerations
Company Values:
- Mission-driven
- Inclusive
- Collaborative
- Data-informed
Work Style:
- Remote-friendly
- Flexible and adaptable
- Data-driven and analytical
- Collaborative and team-oriented
Self-Assessment Questions:
- Do you share Headway's commitment to building a more accessible mental healthcare system?
- Are you comfortable working remotely and collaborating with a distributed team?
- Do you thrive in a data-driven environment and enjoy leveraging data to inform decision-making?
ASSUMPTION: Headway values candidates who are passionate about their mission, comfortable working remotely, and able to thrive in a data-driven environment.
⚠️ Potential Challenges
- Managing multiple high-impact care partners and large volumes of moving pieces
- Navigating the complexities of the healthcare industry and insurance models
- Working with a diverse range of care partners, each with its own unique needs and requirements
- Balancing the demands of care partners with the needs of internal stakeholders
ASSUMPTION: Success in this role requires strong organizational skills, adaptability, and the ability to manage multiple priorities effectively.
📈 Similar Roles Comparison
- Compared to traditional Customer Success roles, this position places a greater emphasis on strategic partnerships and healthcare industry knowledge
- Unlike many healthcare roles, this position focuses on partnerships rather than direct patient care or clinical operations
- This role offers a unique opportunity to work at the intersection of healthcare, technology, and strategic partnerships
ASSUMPTION: Candidates should consider their interest in strategic partnerships and healthcare industry knowledge when comparing this role to similar positions.
📝 Sample Projects
- Developing and implementing a care partner onboarding process to improve the initial experience and drive long-term success
- Analyzing care partner data to identify trends, optimize performance, and inform strategic decisions
- Collaborating with internal stakeholders to develop and launch new partnership initiatives or products
ASSUMPTION: Sample projects may vary depending on the candidate's role, responsibilities, and the company's priorities.
❓ Key Questions to Ask During Interview
- How does Headway support the growth and success of its care partners?
- What are the most significant challenges facing the care partnerships team, and how can this role address them?
- How does Headway measure the success of its care partnerships, and how can this role contribute to those metrics?
- What opportunities exist for growth and development within the care partnerships team or across Headway?
- How does Headway foster a collaborative and inclusive work environment, particularly for remote employees?
ASSUMPTION: These questions are designed to help candidates better understand the role, the team, and the company, and to demonstrate their interest and engagement.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant healthcare experience and skills
- Prepare for behavioral and situational interview questions focused on relationship-building, data analysis, and problem-solving
- Follow up with the recruiter after submitting your application to express your interest and reiterate your qualifications
- If selected for an interview, research Headway's mission, values, and company culture to demonstrate your fit and enthusiasm
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
