Partner Success Manager

📌 Core Information

🔹 Job Title: Partner Success Manager

🔹 Company: Unit4

🔹 Location: Lisbon, Lisboa, Portugal

🔹 Job Type: On-site

🔹 Category: Software Development

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Remote OK

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving partner success through technical advisory and strategic alignment
• Ensuring partners are fully enabled to meet the company's standards
• Increasing product adoption and customer satisfaction
• Collaborating with internal teams for delivering meaningful outcomes

ASSUMPTION: The job involves significant mentoring and training of partners based on the noted responsibilities and detailed qualifications.

📋 Key Responsibilities

✅ Act as a trusted technical advisor to partners and clients

✅ Identify and develop key technical strategies to improve usability and expand product adoption

✅ Build and advocate a customized success plan for each partner

✅ Maintain regular communication to monitor progress and adjust strategies

✅ Collaborate closely with Technical Support, Product, and Engineering teams

ASSUMPTION: Responsibilities are heavily oriented towards enabling partners to achieve technical excellence and align with company goals.

🎯 Required Qualifications

Education: Bachelor's or Master's degree in a relevant field

Experience: Minimum of 4 years in technical customer support or as a technical consultant in ERP

Required Skills:

• Project management proficiency
• Technical customer support experience
• ERP technical skills

Preferred Skills:

• Experience with complex product integrations
• Additional European languages

ASSUMPTION: The educational background is likely focused on technical or project management disciplines given the role's requirements.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive within software development roles

Benefits:

• Participation in a leading international firm
• Autonomy in role execution
• Unlimited vacation policy

Working Hours: 40 hours per week

ASSUMPTION: Compensation is designed to attract experienced professionals with an emphasis on work-life balance through policies like unlimited vacation.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, focusing on ERP solutions

Company Size: 1,001-5,000 employees, offering diverse project and leadership opportunities

Founded: Not specified, but experience in mid-market ERP solutions

Company Description:

• Driven by innovation in ERP solutions for service organizations
• Focuses on delivering adaptive, people-centric software
• Global reach with over 2,400 employees and 5,100 customers

Company Specialties:

• Enterprise Resource Planning
• Human Capital Management
• Professional Services Automation

Company Website: http://www.unit4.com

ASSUMPTION: Unit4 is positioned prominently within the ERP sector, seeking to extend its influence through strategic partnerships.

📊 Role Analysis

Career Level: Mid-level, ideal for professionals with strong technical backgrounds

Reporting Structure: Likely reports to senior management within the technical or partner success departments

Work Arrangement: Flexibility between on-site and remote work based on responsibilities

Growth Opportunities:

• Leadership roles within partner success or technical management
• Cross-functional collaboration opportunity with diverse teams
• Continuous personal and professional development support

ASSUMPTION: The position is intended to be a stepping stone into more strategic roles within the company.

🌍 Location & Work Environment

Office Type: Modern, innovative, and collaborative spaces designed for productivity

Office Location(s): Lisbon, with additional locations internationally

Geographic Context:

• Located in Europe’s technology-friendly region
• Access to a multitude of client sites across different industries
• Proximity to international transport and networking opportunities

Work Schedule: Standard business hours with flexibility for remote work

ASSUMPTION: The work environment is designed to promote innovation and teamwork through adaptive workspaces.

💼 Interview & Application Insights

Typical Process:

• Initial screening via HR
• Technical interview with department leads
• Final interview with senior management or executive team

Key Assessment Areas:

• Technical expertise and problem-solving skills
• Project management capabilities
• Ability to communicate complex ideas effectively

Application Tips:

• Highlight previous technical advisory experiences
• Showcase successful project management examples
• Demonstrate ability to build strategic relationships

ATS Keywords: ERP, Technical Support, Project Management, Product Adoption

ASSUMPTION: The application process focuses on identifying candidates with strong technical and interpersonal capabilities.

🛠️ Tools & Technologies

• ERP Integration Technologies (e.g., APIs, Webservices)
• Project Management Tools
• Customer Relationship Management (CRM) solutions

ASSUMPTION: Familiarity with integration technologies is critical given the role's focus on partnership success and product usability expansion.

👔 Cultural Fit Considerations

Company Values:

• People-centric innovation
• Commitment to quality and service
• Encouragement of continuous learning

Work Style:

• Collaborative and team-oriented
• Flexible and adaptable to change
• Driven by results and accountability

Self-Assessment Questions:

• Can I effectively communicate technical solutions to non-technical stakeholders?
• Am I committed to driving client success through strategic partnerships?
• Do I thrive in dynamic, global environments?

ASSUMPTION: The cultural fit aligns closely with individuals who are proactive, innovative, and invested in team success.

⚠️ Potential Challenges

• Balancing diverse partner needs with company objectives
• Managing complex integrations and troubleshooting technical challenges
• Ensuring consistent product adoption across varying client bases
• Adapting to different cultural and geographic contexts

ASSUMPTION: Challenges revolve primarily around maintaining strategic alignment across multiple partners in an international setting.

📈 Similar Roles Comparison

• Technical Account Manager - usually more customer-facing, less on partnerships
• Solution Consultant - more focused on pre-sales and initial implementations
• Customer Success Manager - broader focus on customer satisfaction rather than technical depth

ASSUMPTION: The Partner Success Manager role places a unique emphasis on strategic partner development and technical advisory.

📝 Sample Projects

• Leading a major ERP integration project with a global partner
• Developing a partner training program for new product features
• Implementing success metrics to track and improve partner performance

ASSUMPTION: Projects are likely to be collaborative, tech-focused, and aim to enhance partner competencies.

❓ Key Questions to Ask During Interview

• What are the key performance indicators for this role?
• How does success with partners influence overall company objectives?
• Can you describe the typical team structure I’d be collaborating with?
• What recent partner successes has the company celebrated?
• How do you support partner training and development?

ASSUMPTION: These questions are designed to gauge strategic fit and clarify the importance of the role within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare examples of past projects where you enhanced product or service delivery
• Demonstrate proficiency in both technical and customer-facing scenarios
• Emphasize any multilingual capabilities reflecting the company’s international presence
• Follow up with HR to express continued interest and inquire about next steps

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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