Partner Success Manager

📌 Core Information

🔹 Job Title: Partner Success Manager

🔹 Company: Unit4

🔹 Location: Granada, Andalusia, Spain

🔹 Job Type: On-site

🔹 Category: Not specified

🔹 Date Posted: Mon Mar 31, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Remote OK

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Acting as a trusted technical advisor to partners
• Driving partner success in ERP implementations
• Ensuring high levels of product adoption and customer satisfaction
• Collaborating with internal teams to enhance partner solutions

ASSUMPTION: The job involves extensive client interaction and requires strong technical expertise in ERP solutions to effectively support partners.

📋 Key Responsibilities

✅ Serve as a central point of contact and technical advisor for partners.

✅ Develop and implement success plans for partners with clear goals and actions.

✅ Advocate internally for partner needs and insights.

✅ Collaborate with Technical Support and Engineering teams to resolve partner issues and improve solutions.

✅ Provide guidance on integrations such as APIs and ERP toolkits.

ASSUMPTION: The role requires balancing both technical and interpersonal skills to foster successful partner relationships.

🎯 Required Qualifications

Education: Bachelor's or Master's degree in a relevant field.

Experience: Minimum of 4 years in technical customer support or consulting within ERP domains.

Required Skills:

• Proficiency in project management
• Strong problem-solving capabilities
• Technical expertise in ERP integrations

Preferred Skills:

• Fluent in an additional European language
• Experience in customer-centric technical roles

ASSUMPTION: Additional language skills may be beneficial for working with diverse international partners.

💰 Compensation & Benefits

Salary Range: Not specified; typically aligned with market rates for similar roles in technical consulting.

Benefits:

• Unlimited vacation policy
• Opportunities for personal and professional growth
• A challenging, international work environment

Working Hours: 40 hours per week, with flexibility for remote work

ASSUMPTION: Compensation is likely competitive within the tech industry, with non-monetary benefits enhancing overall package.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, focusing on Enterprise Resource Planning (ERP)

Company Size: 1,001-5,000 employees, which indicates a medium-sized organization with significant resources and opportunities.

Founded: Not specified

Company Description:

• Unit4 provides ERP solutions tailored for service organizations.
• The company emphasizes empowering people through technology.
• Operates globally, serving over 5,100 customers.

Company Specialties:

• Enterprise Resource Planning
• Human Capital Management
• Financial Management

Company Website: http://www.unit4.com

ASSUMPTION: As a medium-sized global company, Unit4 likely values diversity and innovation, providing ample opportunities for career growth.

📊 Role Analysis

Career Level: Mid-level

Reporting Structure: Likely reports to a senior leader in the customer success or partnerships division.

Work Arrangement: Flexible; primarily on-site with remote opportunities

Growth Opportunities:

• Exposure to international markets and diverse clients
• Potential for lateral moves within the company to expand skills
• Opportunities for leadership roles in partner management

ASSUMPTION: The role offers significant growth potential within the company, especially in expanding technical skills and leadership abilities.

🌍 Location & Work Environment

Office Type: Modern, well-equipped office in a global region

Office Location(s): Parque Tecnológico de la Salud, Avda del Conocimiento, Granada, Spain

Geographic Context:

• Located in a prominent tech hub
• Access to rich cultural and professional environments
• Offers livable climate and high quality of life

Work Schedule: Standard 40-hour workweek with potential flexibility

ASSUMPTION: The location provides a balanced lifestyle with professional and cultural enrichment opportunities.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Technical assessment
• Interviews with team leads or executives

Key Assessment Areas:

• Technical expertise in ERP solutions
• Project management skills
• Interpersonal and communication abilities

Application Tips:

• Highlight relevant ERP technical skills
• Showcase previous success in partner management roles
• Emphasize ability to work in global or diverse teams

ATS Keywords: ERP integrations, partner success, technical advisor, project management, customer satisfaction

ASSUMPTION: The selection process is likely rigorous, focusing on technical and soft skills that align with company values.

🛠️ Tools & Technologies

• ERP Integration Kits
• API and Web Services
• Technical support platforms

ASSUMPTION: Familiarity with ERP systems and related integration tools is critical for this role.

👔 Cultural Fit Considerations

Company Values:

• Innovation and empowerment
• Customer-centric approach
• Commitment to personal and professional growth

Work Style:

• Collaborative and supportive
• Results-oriented with a focus on quality
• Open to continuous learning and adapting

Self-Assessment Questions:

• Do you enjoy working in a fast-paced, innovative environment?
• Are you comfortable with extensive partner interaction and support?
• Can you manage complex projects with multiple stakeholders?

ASSUMPTION: The company values adaptability and proactive problem-solving abilities.

⚠️ Potential Challenges

• Navigating and supporting complex partner ecosystems
• Staying up-to-date with evolving ERP technologies
• Balancing technical and managerial responsibilities
• Ensuring high partner satisfaction amidst diverse needs

ASSUMPTION: Given the technical nature of the role, the challenges may require constant learning and adaptability.

📈 Similar Roles Comparison

• Similar roles may offer more focused career paths within larger teams.
• This position provides unique leadership opportunities through partner advocacy.
• Comparison with client success roles might highlight deeper technical engagement here.

ASSUMPTION: This role is uniquely positioned to influence partner strategies directly.

📝 Sample Projects

• Developing success plans for a key ERP solution partner
• Leading technical integration workshops for new partner software
• Collaborating with cross-functional teams to resolve critical partner issues

ASSUMPTION: Projects are likely to focus on strategic partner engagement and technical problem-solving.

❓ Key Questions to Ask During Interview

• What are the biggest challenges currently facing this role?
• How does Unit4 measure success for its Partner Success Managers?
• What opportunities exist for professional development in this role?
• Can you describe the team dynamics and work culture?
• What future technologies or trends will likely impact this role?

ASSUMPTION: These questions demonstrate proactive interest in the role's challenges and opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume, focusing on relevant ERP technology experience
• Tailor your cover letter to highlight your partnership and technical advisory strengths
• Gather references who can attest to your technical and interpersonal skills
• Practice for potential technical and situational interview questions

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.