Partner Success Manager

📌 Core Information

🔹 Job Title: Partner Success Manager

🔹 Company: ConnectWise

🔹 Location: Florida, United States

🔹 Job Type: Remote

🔹 Category: Not specified

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Leveraging industry knowledge to help partners enhance their business value and ROI with ConnectWise.
• Maintaining and strengthening relationships with partners.
• Collaborating with cross-functional teams to ensure partner satisfaction and retention.
• Facilitating the expansion of the ConnectWise footprint.

ASSUMPTION: The role focuses heavily on relationship management and strategic planning to drive business growth with existing partners.

📋 Key Responsibilities

✅ Provides support to cross-functional teams, ensuring high attention to detail.

✅ Conducts research, analysis, and documentation of findings.

✅ Offers coaching, reviews, and delegates work within the team.

✅ Ensures partners derive maximum value from their investments in ConnectWise by fully utilizing all licenses and identifying new opportunities.

✅ Proposes solutions to partner challenges based on ConnectWise platform insights.

✅ Develops a clear understanding of partners' business challenges to align solutions accordingly.

✅ Acts as an escalation point for timely problem resolution.

✅ Conducts partner visits and attends IT Nation events.

✅ Creates scalable processes and playbooks for partner interactions.

✅ Identifies and develops processes to enhance communication between departments for request and escalation management.

ASSUMPTION: Responsibilities are directed towards optimizing partner engagement and ensuring consistent service delivery.

🎯 Required Qualifications

Education: Not specified

Experience: 2-5 years in a similar role

Required Skills:

• Ability to manage large projects independently
• Deep understanding of industry standards as a recognized expert
• Adapting to new technologies and processes as per partner requirements

Preferred Skills:

• Strong knowledge of business processes and cross-functional collaboration
• Technical acumen combined with business management skills

ASSUMPTION: The role requires a proactive and knowledgeable individual who can independently manage workflows and leverage industry expertise.

💰 Compensation & Benefits

Salary Range: Not specified; candidates are advised to inquire during the interview process for specific details.

Benefits:

• Remote working flexibility
• Opportunities for career growth within a leading software company
• Attendance at industry events such as IT Nation

Working Hours: 40 hours per week with flexible arrangements.

ASSUMPTION: Standard benefits associated with mid-level professional roles in a tech company are expected.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, focused on creating robust solutions for TSPs

Company Size: 1,001-5,000 employees; offers a wide range of opportunities for professional development and networking

Founded: 1982, with a strong industry presence and historical growth

Company Description:

• Offers a suite of products for business management, remote monitoring, and more
• Engages a global community through collaborative events and platforms
• Provides integrations with numerous key vendors for enhanced functionality

Company Specialties:

• Automation and Managed Services
• Help Desk and CRM Solutions
• Quoting and Proposal Automation

Company Website: https://www.connectwise.com/

ASSUMPTION: ConnectWise is positioned as a leader in developing comprehensive software platforms for service providers, encouraging innovation and community engagement.

📊 Role Analysis

Career Level: Mid-level, with potential for advancement based on performance

Reporting Structure: Works within a cross-functional team, likely reporting to senior management or a departmental head

Work Arrangement: Hybrid model with remote capabilities, offering flexibility to accommodate various working styles.

Growth Opportunities:

• Career progression within a dynamic software company
• Increased industry exposure through events and community engagement
• Professional development through collaborative projects and team interactions

ASSUMPTION: The role offers an excellent platform for professional growth in the tech industry, fostering skills in strategic management and partnerships.

🌍 Location & Work Environment

Office Type: Modern office spaces designed to support collaboration and innovation

Office Location(s): Headquarters in Tampa, FL with global offices supporting various geographic regions

Geographic Context:

• Located in Florida, a hub for technology and business growth
• Central to a diverse community offering a variety of professional networking opportunities
• Access to leading industry events and seminars through IT Nation

Work Schedule: Standard business hours with expectations for travel to partner sites and events

ASSUMPTION: The location supports a balance between professional ambition and lifestyle, promoting both in-office collaboration and remote flexibility.

💼 Interview & Application Insights

Typical Process:

• Initial application screening through resume review
• Phone or virtual interviews to assess basic qualifications
• In-depth interviews assessing technical and cultural fit

Key Assessment Areas:

• Technical acumen and business management skills
• Experience in managing partnerships and projects
• Ability to propose strategic solutions aligned with business goals

Application Tips:

• Highlight experience in the IT service provider space
• Showcase examples of successful project management and stakeholder engagement
• Demonstrate flexibility and adaptability to new processes

ATS Keywords: Project Management, Business Analysis, IT Service Provider, Customer Relationship Management, Technical Acumen

ASSUMPTION: The application process is designed to identify candidates with a strong blend of technical knowledge and interpersonal skills.

🛠️ Tools & Technologies

• ConnectWise Platform
• CRM Systems
• Project Management Tools (e.g., Asana, Trello)

ASSUMPTION: Familiarity with ConnectWise products and general business software is expected to excel in this role.

👔 Cultural Fit Considerations

Company Values:

• Innovation and creativity
• Community-focused engagement
• Inclusive and diverse workforce

Work Style:

• Collaborative and team-oriented
• Open to new ideas and processes
• Proactive and solution-driven

Self-Assessment Questions:

• Am I adaptable to new technologies and processes?
• Can I manage complex partner relationships effectively?
• Do I thrive in a collaborative and community-focused environment?

ASSUMPTION: The organizational culture prioritizes collaboration, innovation, and inclusivity.

⚠️ Potential Challenges

• Managing diverse partner needs and expectations
• Adapting to rapidly evolving technology landscapes
• Balancing remote work with in-person engagements
• Timely problem resolution in high-pressure situations

ASSUMPTION: The role may require handling high-stress environments and rapid changes, necessitating resilience and flexibility.

📈 Similar Roles Comparison

• Customer Success Manager typically focuses more on customer interface, while Partner Success Managers handle strategic partner growth
• Account Managers may focus on sales and renewals, while this role is more strategic and relationship-focused
• Technical Account Managers usually have deeper technical responsibility compared to this role’s strategic scope

ASSUMPTION: Understanding distinctions between similar roles helps clarify expectations and responsibilities unique to this position.

📝 Sample Projects

• Development of a new partner engagement model using the ConnectWise platform
• Leading a cross-functional team to streamline partner onboarding processes
• Creating success metrics and dashboards to track partner engagement and ROI

ASSUMPTION: The role involves collaborative project management initiatives to drive partner success and business value.

❓ Key Questions to Ask During Interview

• How does ConnectWise measure the success of Partner Success Managers?
• What are the most significant challenges a Partner Success Manager faces in this company?
• Can you describe the team dynamics and how cross-functional collaboration is facilitated?
• What tools and software does ConnectWise use to track partner performance?
• How much travel is typically required for this position?

ASSUMPTION: Preparing informed questions can provide deeper insights into the role and company, illustrating your genuine interest and understanding of the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the ConnectWise Careers page or via LinkedIn.
• Prepare a cover letter highlighting relevant experience in IT service management.
• Ensure your resume emphasizes skills such as project management and strategic relationship building.
• Stay updated on ConnectWise products and services to discuss them fluently during interviews.
• Consider reaching out to current employees for informational interviews to get an insider perspective.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.