📌 Core Information
🔹 Job Title: Partnerships Manager (SaaS)
🔹 Company: Trengo
🔹 Location: Utrecht, Netherlands
🔹 Job Type: Full-time
🔹 Category: Technology, Information and Internet
🔹 Date Posted: June 6, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Hybrid (2 days remote, 3 days on-site)
🚀 Job Overview
Key aspects of this role include:
- Developing and managing strategic technology and service partnerships to drive growth and customer acquisition
- Identifying potential partners, building relationships, and collaborating with internal teams
- Executing joint go-to-market strategies with sales, marketing, and product teams
- Reporting directly to the Head of Sales & Partnerships
ASSUMPTION: This role requires a balance of business development, relationship management, and cross-functional collaboration. Successful candidates will have experience in partner management, preferably in the SaaS industry, and be comfortable working in a dynamic, fast-paced environment.
📋 Key Responsibilities
✅ Identify and develop new strategic partnerships to drive growth and customer acquisition
✅ Manage existing partnerships, ensuring partners are well-positioned to deliver successful customer implementations and recommendations
✅ Negotiate and finalize partnership agreements that drive mutual value
✅ Collaborate with marketing and sales teams to develop joint go-to-market plans and coordinate co-marketing activities
✅ Track and report on partnership performance metrics, using data to continuously improve strategies
✅ Drive partner enablement by developing and delivering training and enablement programs, and creating partner resources
ASSUMPTION: This role involves a mix of strategic planning, relationship building, and tactical execution. Successful candidates will be comfortable wearing multiple hats and prioritizing their time effectively.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field
Experience: 2+ years of experience in partner management or a similar role, ideally in the SaaS industry
Required Skills:
- Proven track record of successfully managing and growing partnerships that drive revenue, especially in EMEA
- Excellent communication skills in English and Dutch (fluency in French is a plus)
- Strong business acumen and understanding of SaaS business models
- Analytical mindset with the ability to interpret data and make informed decisions
- Proficient with CRM software (Hubspot experience is a plus)
- Self-starter attitude with a strong drive to meet and exceed targets
Preferred Skills:
- Background in or sold SaaS in the Travel, Hospitality or Leisure industry
- Experience with WhatsApp Business API or similar messaging platforms
ASSUMPTION: While a background in the travel, hospitality, or leisure industry is preferred, candidates from other industries with transferable skills are encouraged to apply.
💰 Compensation & Benefits
Salary Range: €55,000 - €75,000 per year (based on experience and industry standards for SaaS Partnerships Managers in the Netherlands)
Benefits:
- Flexible work hours and hybrid work arrangement (2 days remote, 3 days on-site)
- Mental health support with free sessions from OpenUp
- Education budget and 2 extra days off for courses or conferences
- 28 vacation days and the option to work from abroad for 60 days per year
- Internet and phone allowance, warm lunches, and travel expense reimbursement when working from the office
Working Hours: Full-time (40 hours per week), with flexible hours and the option to work remotely 2 days per week
ASSUMPTION: The salary range is estimated based on industry standards for SaaS Partnerships Managers in the Netherlands, taking into account the company size and experience level required for the role.
📌 Applicant Insights
🔍 Company Context
Industry: Technology, Information and Internet. Trengo is a fast-growing AI-powered customer engagement platform that replaces repetitive work with meaningful conversations, empowering customer-facing teams to communicate with customers via multiple channels in one shared inbox.
Company Size: 51-200 employees. As a mid-sized company, Trengo offers a dynamic and collaborative work environment with opportunities for growth and career development.
Founded: 2017. Trengo was founded with a mission to build an AI-powered customer engagement platform that optimizes customer communication channels and scales businesses.
Company Description:
- Trengo is dedicated to customer delight, turning conversations into relationships to fuel growth
- The company offers an AI-powered multichannel inbox, flowbots, data intelligence, and integrations to streamline customer communication
- Trengo is an official WhatsApp Business Solutions Provider and specializes in AI, automation, and customer engagement
Company Specialties:
- AI and automation
- Multichannel inbox and customer engagement
- Customer conversations and journeys
- Data intelligence and integrations
- WhatsApp and social messaging
Company Website: https://www.trengo.com
ASSUMPTION: Trengo's focus on customer delight and relationship-building aligns with the Partnerships Manager role, which requires a strong emphasis on building and maintaining strategic partnerships.
📊 Role Analysis
Career Level: Mid-level. This role offers opportunities for career growth and development within the partnerships team and across the organization.
Reporting Structure: The Partnerships Manager reports directly to the Head of Sales & Partnerships and collaborates with internal teams, including sales, marketing, and product.
Work Arrangement: Hybrid (2 days remote, 3 days on-site). Trengo offers a flexible work arrangement that balances remote work and in-office collaboration.
Growth Opportunities:
- Advancement within the partnerships team, such as taking on a leadership role or expanding responsibilities
- Career progression into other areas of the business, such as sales, marketing, or product management
- Professional development through Trengo's education budget and opportunities to attend industry conferences
ASSUMPTION: The Partnerships Manager role offers opportunities for career growth and development within Trengo's fast-growing organization.
🌍 Location & Work Environment
Office Type: Modern, collaborative workspace with a focus on employee well-being and comfort
Office Location(s): Stadsplateau 30, Utrecht, 3521 AZ, NL
Geographic Context:
- Utrecht is a vibrant, historic city in the Netherlands with a strong tech industry and a high quality of life
- The office is located in the central business district, with easy access to public transportation and amenities
- Trengo offers a hybrid work arrangement, allowing employees to balance remote work and in-office collaboration
Work Schedule: Full-time (40 hours per week), with flexible hours and the option to work remotely 2 days per week
ASSUMPTION: The hybrid work arrangement at Trengo offers employees the best of both worlds, combining the flexibility of remote work with the collaboration and socialization of an in-office environment.
💼 Interview & Application Insights
Typical Process:
- Online application review
- Phone or video screen with the hiring manager
- In-depth interview with the hiring manager and a team member
- Final interview with the CEO
Key Assessment Areas:
- Cultural fit and alignment with Trengo's values
- Communication and interpersonal skills
- Business acumen and strategic thinking
- Problem-solving and analytical skills
Application Tips:
- Highlight your relevant experience and achievements in partner management, with a focus on driving revenue growth and customer acquisition
- Tailor your resume and cover letter to emphasize your skills and experiences that match the required and preferred qualifications for this role
- Prepare for behavioral interview questions that focus on your ability to build and maintain relationships, negotiate partnership agreements, and collaborate with cross-functional teams
ATS Keywords: Partner management, strategic partnerships, relationship building, negotiation, business acumen, SaaS, CRM, customer acquisition, revenue growth, cross-functional collaboration
ASSUMPTION: Trengo's interview process is designed to assess candidates' skills and cultural fit, with a focus on their ability to drive partnership success and contribute to the company's growth.
🛠️ Tools & Technologies
- Hubspot (CRM)
- Slack (team communication)
- Google Workspace (collaboration and productivity)
- WhatsApp Business API (customer communication)
ASSUMPTION: Trengo uses a suite of tools and technologies to streamline internal communication, collaboration, and customer engagement. Familiarity with these tools is not required but may be beneficial.
👔 Cultural Fit Considerations
Company Values:
- Dynamic – We enjoy experimenting boldly and adapt quickly to deliver value
- Future-proof – We embrace new technologies to work smarter and amplify our impact
- We all own it – We drive success as a team and hold ourselves equally accountable
- We are open – We treat everyone with respect, regardless of our differences
Work Style:
- Collaborative and cross-functional, with a focus on teamwork and open communication
- Fast-paced and dynamic, with a focus on continuous learning and improvement
- Results-driven, with a strong emphasis on achieving targets and delivering value
Self-Assessment Questions:
- Do you thrive in a dynamic, fast-paced environment where you can wear multiple hats and prioritize your time effectively?
- Are you comfortable building and maintaining relationships with partners, and negotiating partnership agreements that drive mutual value?
- Do you have a strong business acumen and understanding of SaaS business models?
- Are you a self-starter with a strong drive to meet and exceed targets?
ASSUMPTION: Trengo's company culture is characterized by its dynamic, future-proof, collaborative, and open work environment. Successful candidates will be comfortable working in this type of environment and align with the company's core values.
⚠️ Potential Challenges
- Managing multiple partnerships and priorities, requiring strong time management and organizational skills
- Working in a fast-paced, dynamic environment that may require adaptability and flexibility
- Collaborating with cross-functional teams, requiring strong communication and interpersonal skills
- Negotiating partnership agreements, requiring strong business acumen and strategic thinking
ASSUMPTION: The Partnerships Manager role presents unique challenges and opportunities for growth and development. Successful candidates will be comfortable navigating these challenges and leveraging them to drive partnership success.
📈 Similar Roles Comparison
- Unlike traditional sales or marketing roles, the Partnerships Manager role focuses on building and maintaining strategic partnerships rather than direct customer acquisition or brand promotion
- This role requires a unique blend of business development, relationship management, and cross-functional collaboration skills
- Career progression in this role may lead to leadership positions within the partnerships team or other areas of the business, such as sales, marketing, or product management
ASSUMPTION: The Partnerships Manager role is unique and requires a specific set of skills and experiences. Candidates should be aware of the differences between this role and more traditional sales or marketing roles and be comfortable with the unique challenges and opportunities it presents.
📝 Sample Projects
- Developing and executing a go-to-market strategy with a new strategic partner to drive customer acquisition and revenue growth
- Negotiating and finalizing a partnership agreement with an existing partner to expand the scope of the relationship and drive additional value
- Creating and delivering a training program for partners to ensure they are equipped to sell and support the SaaS product effectively
ASSUMPTION: The Partnerships Manager role involves a wide range of projects, from strategic planning and negotiation to tactical execution and enablement. Successful candidates will be comfortable working on diverse projects and driving them to completion.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the partnerships team and how it collaborates with other departments?
- How does Trengo support the growth and development of its partnerships team members, and what opportunities exist for career progression within the role?
- Can you provide an example of a successful partnership that Trengo has cultivated, and what factors contributed to its success?
- How does Trengo measure the success of its partnerships, and what key performance indicators (KPIs) are used to track progress?
- What is the company's long-term vision for its partnerships strategy, and how does this role contribute to that vision?
ASSUMPTION: The interview process is an opportunity for candidates to learn more about the role, the team, and the company. Successful candidates will come prepared with thoughtful questions that demonstrate their interest in the role and their fit with the company's culture and values.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills, with a focus on partner management, relationship building, and negotiation
- Prepare for behavioral interview questions that focus on your ability to build and maintain relationships, negotiate partnership agreements, and collaborate with cross-functional teams
- If selected for an interview, be prepared to discuss your thoughts on Trengo's partnerships strategy and how you would contribute to its success
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
