Partnerships Manager (Subcon Partners)

📌 Core Information

🔹 Job Title: Partnerships Manager (Subcon Partners)

🔹 Company: BT Group

🔹 Location: Birmingham, London, or Bristol

🔹 Job Type: Full-time (Hybrid)

🔹 Category: Telecommunications

🔹 Date Posted: April 17, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site/Hybrid

🚀 Job Overview

Key aspects of this role include:

• Driving commercial innovation through strategic partnerships
• Ensuring seamless delivery of partnership commitments
• Defining go-to-market approaches
• Positioning BT Group as a key global partner
• Championing service excellence and continuous improvement

ASSUMPTION: This role requires a balance of commercial acumen, strategic thinking, and strong stakeholder management skills to succeed.

📋 Key Responsibilities

✅ Supports strategy development and growth of partnerships for BT Group, with proactive monitoring of vendor performance and implementation of service improvement plans.

✅ Works with partners to hold them accountable to performance standards, challenging underperformance and driving continuous improvement to maximize the balance of value and service quality.

✅ Manages and develops opportunities with partners with key focuses on productivity, service excellence, and business growth.

✅ Builds long-term sustainable opportunities to enhance customer value and service experience across partnerships.

✅ Develops pipeline of opportunities through to realization of both cost savings and service improvements.

✅ Operates as a subject matter expert within partnership management, leading a portfolio of partners to ensure all services provided are cost-effective and deliver optimal service outcomes.

✅ Collaborates with internal stakeholders to ensure services provided by partners are measured and improved based on contractual and service-level agreements (SLAs).

✅ Leads the implementation of service and process improvement initiatives to enhance the quality and effectiveness of partnership management.

✅ Ensures key partners align with group strategies, working with critical stakeholders across regions to deliver commercial and service objectives.

✅ Identifies and builds new relationships with strategic partners, agreeing on areas of mutual value, including opportunities to jointly improve service delivery and innovation.

✅ Acts as the primary liaison for partners, proactively resolving issues and championing a culture of continuous service improvement.

✅ Analysis on performance data to create executive-level reports that include service-level insights and improvement opportunities.

✅ Oversees contract lifecycle management, including amendments and service-related change controls, ensuring all modifications support performance and service improvements.

✅ Develops KPIs and service metrics to measure and track the quality, performance, and value of partner services.

✅ Leads and influences partner review meetings, ensuring performance and service metrics are discussed and improvement actions are agreed upon and tracked.

✅ Embeds continuous improvement as a core aspect of all partnership management processes, driving service innovation and enhanced customer experience.

ASSUMPTION: This role requires a high level of autonomy and the ability to manage multiple projects and stakeholders simultaneously.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field

Experience: 5-10 years of experience in partnership management, vendor management, or a related role

Required Skills:

• Strong commercial awareness and understanding of contractual compliance, including service-level agreements (SLAs) and improvement clauses
• Experience in service management and improvement, with the ability to identify inefficiencies and lead transformation efforts in collaboration with partners
• Proven stakeholder management skills: able to influence cross-functional teams and facilitate outcome-driven discussions that enhance service and value
• Demonstrated ability to navigate complex environments, driving collaboration across multiple Customer-Facing Units (CFUs)
• Excellent communication skills with the ability to influence senior stakeholders and drive service quality conversations with external partners
• A data-first mindset, capable of creating ecosystems for performance and service monitoring, supporting data-driven improvement across all partner services

Preferred Skills:

• Experience working in the telecommunications industry
• Fluency in additional languages

ASSUMPTION: Candidates with experience in the telecommunications industry and additional language skills may have an advantage in this role.

💰 Compensation & Benefits

Salary Range: £50,000 - £70,000 per annum (Estimated based on industry standards for the role, experience level, and location)

Benefits:

• Annual On target bonus 10% (personal and company multipliers)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Direct share scheme
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

Working Hours: Full-time (37.5 hours per week), with flexible working arrangements available

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and negotiation.

📌 Applicant Insights

🔍 Company Context

Industry: Telecommunications. BT Group is one of the world's leading communications services companies, providing a wide range of services including superfast broadband, fixed-line voice, mobile, sports broadcasting, networked IT services, cyber security, software-defined networking, managed services, and cloud technologies.

Company Size: 10,001+ employees. As a large organization, BT Group offers a wide range of opportunities for career growth and development.

Founded: BT Group was founded in 1846 and has a rich history in the telecommunications industry.

Company Description:

• BT Group is committed to connecting for good, using technology to support customers in living, working, and playing together better
• The company is currently focused on completing the UK's largest and most successful digital infrastructure project, connecting more than 25 million premises to full-fiber broadband
• BT Group is also investing heavily in 5G, playing a central role in revolutionizing how people connect with each other

Company Specialties:

• Superfast broadband
• Fixed-line voice
• Mobile
• Sports broadcasting
• Networked IT services
• Cyber security
• Software-defined networking
• Managed services
• Cloud technologies

Company Website: BT Group Website

ASSUMPTION: BT Group's extensive experience and expertise in the telecommunications industry make it an attractive employer for candidates seeking a career in this field.

📊 Role Analysis

Career Level: This role is at the mid-level management or senior individual contributor level, with opportunities for career progression within the company.

Reporting Structure: The Partnerships Manager will report directly to the Head of Partnerships or a similar role, depending on the specific organizational structure of the company.

Work Arrangement: This role is offered on a hybrid basis, with a mix of on-site and remote work. The specific office location can be chosen from Birmingham, London, or Bristol.

Growth Opportunities:

• Progression to a senior role within the partnership management function
• Expansion into other areas of the business, such as IT services, cyber security, or cloud technologies
• International assignments, as BT Group operates in multiple countries around the world

ASSUMPTION: BT Group's large size and diverse range of services provide numerous opportunities for career growth and development within the organization.

🌍 Location & Work Environment

Office Type: BT Group's offices are modern, collaborative workspaces designed to facilitate productivity and innovation.

Office Location(s): Birmingham, London, or Bristol

Geographic Context:

• Birmingham is the second-largest city in the UK, with a vibrant cultural scene and a strong focus on digital technology and innovation
• London is the capital and largest city in the UK, offering a wide range of cultural, entertainment, and professional opportunities
• Bristol is a major city in the southwest of England, known for its creative industries, music, and film production

Work Schedule: The standard work schedule is Monday to Friday, 9:00 AM to 5:30 PM, with flexible working arrangements available.

ASSUMPTION: The specific office location and work schedule may be flexible based on the candidate's preferences and the company's needs.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screening to assess cultural fit and basic qualifications
• On-site or virtual interview with the hiring manager and/or other team members
• Final round interview with the Head of Partnerships or a similar role
• Background check and offer extension

Key Assessment Areas:

• Commercial awareness and understanding of contractual compliance
• Experience in service management and improvement
• Stakeholder management skills and the ability to navigate complex environments
• Excellent communication skills and a data-first mindset

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Be prepared to discuss your experience with partnership management, vendor management, or a related role
• Demonstrate your understanding of the telecommunications industry and BT Group's business
• Showcase your ability to manage multiple projects and stakeholders simultaneously
• Prepare questions to ask the interviewer about the role, the team, and the company

ATS Keywords: Partnership management, vendor management, commercial awareness, contractual compliance, service management, stakeholder management, data-driven improvement, telecommunications industry

ASSUMPTION: BT Group's recruitment process is designed to assess candidates' technical skills, cultural fit, and potential for growth within the organization.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Project management tools (e.g., Asana, Trello, Jira)
• Data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
• Communication and collaboration tools (e.g., Microsoft Teams, Slack)
• Customer relationship management (CRM) software (e.g., Salesforce, Microsoft Dynamics 365)

ASSUMPTION: The specific tools and technologies required for this role may vary depending on the team's preferences and the company's standards.

👔 Cultural Fit Considerations

Company Values:

• Connect for good
• One team, one goal
• Do the right thing
• Be there when it matters
• Make it easy

Work Style:

• Collaborative and inclusive
• Data-driven and innovative
• Agile and adaptable
• Customer-focused and committed to excellence

Self-Assessment Questions:

• How do you align with BT Group's value of 'connect for good' in your approach to partnership management?
• How comfortable are you working in a hybrid environment, balancing on-site and remote work?
• How do you ensure that your work style complements the team's dynamics and drives productivity?

ASSUMPTION: BT Group's culture is focused on collaboration, innovation, and customer-centricity, with a strong commitment to its mission of connecting for good.

⚠️ Potential Challenges

• Managing multiple partnerships and stakeholders simultaneously may be challenging
• Navigating complex environments and driving collaboration across multiple CFUs may require strong stakeholder management skills
• Ensuring seamless delivery of partnership commitments and continuous improvement may be demanding

• Working in a hybrid environment may present challenges in maintaining productivity and work-life balance

ASSUMPTION: BT Group's large size and diverse range of services may present unique challenges and opportunities for candidates in this role.

📈 Similar Roles Comparison

• This role differs from related positions in its focus on strategic partnerships and service excellence, rather than day-to-day vendor management
• In the telecommunications industry, this role is unique in its combination of commercial, strategic, and operational responsibilities
• Career paths for this role may include progression to senior partnership management roles or expansion into other areas of the business

ASSUMPTION: This role offers a unique blend of commercial, strategic, and operational responsibilities, with opportunities for career growth and development within the telecommunications industry.

📝 Sample Projects

• Developing a comprehensive service improvement plan for a strategic partner, including performance metrics, KPIs, and actionable improvement initiatives
• Negotiating and implementing a new contract with a key vendor, ensuring alignment with BT Group's strategic objectives and service-level agreements
• Leading a cross-functional team to deliver a major partnership project, driving collaboration and innovation across multiple CFUs

ASSUMPTION: These sample projects illustrate the range of responsibilities and challenges that candidates may face in this role.

❓ Key Questions to Ask During Interview

• How does this role fit into the overall partnership management strategy for BT Group?
• What are the key priorities for this role in the first 90 days?
• How does BT Group support the professional development and growth of its employees?
• What are the key challenges and opportunities for this role in the current market landscape?
• How does BT Group foster a culture of continuous improvement and innovation?

ASSUMPTION: Asking these questions will help candidates better understand the role, the team, and the company, enabling them to make an informed decision about their application.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for the interview by researching BT Group's business, industry trends, and the specific requirements of the role
• If selected for the final round, be prepared to present a sample project or case study demonstrating your approach to partnership management
• Follow up with the hiring manager one week after the interview to express your interest in the role and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.